Horizon Modern Dentistry and Orthodontics

Having trouble understanding the less than favorable reviews…
I have what you would consider «bad teeth,» been seeing Dr. Kim off and on for five years. The most important thing? The office gives me OPTIONS. We discuss the problem areas and decide how to prioritize them. The technology is impressive so you pay a bit more, but two crowns in 3 hours is great for someone with a Monday through Friday job.

DO NOT COME TO THIS PLACE!!! Over $ 40 k spent and the works still not done. I had to hire a new dentist and currently have a lawyer regarding what I went through. I originally came to this dentist because I had cracked a front tooth veneer and then it turned into me needing all of my veneers read done because he wasn’t able to match the right color. Most appointments were six hour appointments, Dr. Kim had to redo my veneers two times because he couldn’t get it right, he had to do my three tooth bridge five times because he couldn’t get it right and it’s all still incomplete. Several veneers have broken off and another one just broke off and I was eating ground turkey and soft vegetables. He has no idea what he’s doing and will charge you for several unnecessary things. HORRIBLE!!!

Sad little visit this last Monday. I was barely spoken to sent to sit in a stuffy boring hot office with crap chairs and old magazines then completely forgotten. When I told them I was still there, (they hadn’t noticed after all), I was stuck in back to again wait my ass off forever. at 30 minutes past appoint time I picked up my hat my keys and my hand bag and said, fuck it… I’ll find another dentist it is just a sell up environment. They care not about you one sou… barely said hello, didn’t say good bye. Awful place, no one called to ask why I left. This is either because they are robots with no brains or it is such a common occurrence that it doesn’t register. By the way I had told them that I was working that day and running late and asked if I could arrive late. They insisted 12:15. I sped 15 over the limit to be there at 12:15 on the dot. Yes I do have excellent customer service skills

Our family goes to this dental office. We’ve been coming here for 2 yrs now. It’s conveniently located near our neighborhood, so it’s easy to come in for an appointment. Everyone here is friendly. The dental hygienist does a good job cleaning my teeth, which I do every 3 months. I haven’t had to do any major work here (thank God), so I can’t comment on cavities, crowns, or anything else. So far we’re all satisfied with our experience here.
Return Factor — 70%

This is a rather shocking update to cap off my previous visit to Horizion. I went to a highly trusted (4.5 stars on Unilocal) doctor here in Manhattan for a second opinion on the «emergency crowns» Horizon assured me that I needed.
:drum roll:
No cavities! No crowns needed!
I even asked the doctor to double check. When I explained to him that Horizon told me I needed two crowns, he laughed. This NYC doctor could have made over $ 2k right then and there had he lied, but he did not. Instead, he got a patient for life.
Horizon, on the other hand, should be avoided.

Having been afraid of dentists all of my life, this experience totally changed my mind. Dr. Kim was the most professional dentist that I had ever met. He explained everything before he did it and made me feel really comfortable. In fact, I never even felt the shots that he gave me. Then his assistant, Lynette, who happens to be the sweetest person in the whole wide world, made me feel relaxed also. Her reassurance that everything was going to be fine and her funny jokes kept me in a happy mood my whole time there. Finally, when I was all done with my treatment, the dreaded checkout and paying for my bill, was next. But to my surprise, the benefits coordinator, Hortencia, was an absolute pleasure to work with. Her charming personality and ability to work out a payment plan to fit my budget, without stress was amazing! This was an absolute GREAT experience and would recommend this dentist office to everyone! Thank you Horizon Modern Dentistry, see you in 6 months.

Dr. Kim is a joke! Not a funny ha ha joke, but a how the hell did this guy get his license kind of joke. I went to get a root canal and a crown and the calamity began. Kim popped in and out of the room graciously offering my mouth a break as he put it, but in reality he was double booked and just wanted to share my appointment time with another patient.
Realizing he was short on time, he rushed my root canal, «ledged» my molar and realized he had made a horrible mess of things and was on the the verge of perforating my tooth, which would have likely cost me my tooth.
He said, «hey I don’t have the skills to fix this mess», then sloppily put on some temporary tooth sealant which fell out over Christmas. Yeah!
When confronted with his failure, he offered me 10% off my crown, but that’s the best he can do, because he needs to be sure his needs are met.
AVOID THIS PLACE AT ALL COST! DR. KIM IS A HORRIBLE DENTIST.

I moved to Arizona almost 9 years ago and I’ve been looking for «my» dentist ever since. I’ve tried a couple but never felt great about them. I really like Horizon Modern Dentistry. When you check in everything is paperless and the receptionist has always been super nice to me (which is rare in the medical field). Everyone calls you by name and everyone on staff is very nice. I got in and out for my cleaning today in about 30 minutes total. About 6 months ago I had to have a crown created and I was able to watch a move with headphones on while they did the procedure. I did get a slight feeling I was being upsold on stuff during the crown, but I think they were just trying to show me all my options. Today during my cleaning there wasn’t anything like that. Great practice.

i don’t know if its a scottsdale thing but this office was super swanky and had super super advanced technology! it was cool the first 15 minutes but i felt like it took forever to finally see the dentist. they asked a bunch of questions and took what felt like an abnormal amount of X-​rays. it was very thorough but prepare to be there for a while if it’s you are a new patient!

Horizon Modern & Orthodontics… they rock!!!
I highly recommend this place… I was afraid to change my dentist but the staff at this office made me feel right at home.
put endless hours working on my root canal. He was very thorough in what he was doing and explained all the dental work I had to get done.
I am going back for more work plus braces!!!

Long Wait, Unfriendly Staff not to mention I felt like I was at a Timeshare Sales pitch in Mexico. What is this world coming to…

2 part…
Part 1
Went in on a Tuesday and got an appt right away on a Wed. First off this place is a technological gadgetfest! They have every modern convenience for dentistry including the 360 degree mouth/​head photo. Second the staff was super nice. Im terrified of the dentist and admittedly I have not so awesome teeth. They did a full analysis including a hygienist evaluation, went over all the xrays, took additional direct computer images of my teeth and went over them, asked all kinds of history questions… and I felt zero pressure.
At the end Dr KIM gave me options. not «this is what you need to do to survive the dental apocalypse» .OPTIONS! I am going in on Thursday for some oral surgery. they work with almost all kinds of dental insurance. I felt completely safe there.
ps. the consultation with all the above is free. it’s a 40min consultation and they dont ask for a penny. Now that is unexpected.
Part 2
I went back yesterday for Oral surgery and of course I was completely nervous. The procedure took about 2.5 hours (yes I am that screwed up) but Dr Kim and the entire support staff made it feel like time floated by. I really want to thank them for making this experience completely easy. Everyone is really nice and I know they read these comments. so thank you :)