Hertz Rent A Car

Poor customer service and car experience. When we arrived, they spent about 45 minutes finding and preparing a car for us, even though it had been reserved for months. The car was an older Nissan Altima with minor dents and scratches. They had the reservation, but apparently don’t prepare cars in advance, just deal with customers as they arrive.
Leaving the lot, a few blocks away, we noticed a warning light and that the brakes were squeaking. figured out the warning light was windshield fluid — not a big deal as we could pick some up, but thought Hertz was better than that? Figured the brakes might be squeaking due to dust, moisture, etc.
Unfortunately, the brakes didn’t improve over time, so we called them several days later to swap the car. They told us they had two new Camry’s to swap with and to bring it in and we could swap with one of those. When we got there (an hour later), the girl at the stand (after taking two phone calls while we were waiting) said that they only had a smaller car that they could give us, and couldn’t give us one of the Camry’s as they were reserved. She thought the brakes might be «dusty» without checking the vehicle, even though we told her they were squeaking consistently and loudly. So we drove all that way from North Scottsdale based on the phone call only to leave with the same vehicle. She really didn’t care that the brake linings might need replacing, or about our experience driving around town annoying people with the brakes.
I’d been an Avis customer for many years, thought I’d try Hertz this time for a long-​term rental. Big mistake.

I can’t comment on other locations, but at this location the customer service is as bad as it gets. Tried to bait and switch us from a compact to an economy car telling us a Chevy Spark was a compact car. While at this location, we called the 800 customer service and they confirmed the Spark was an economy car (on speaker phone and audible to everyone in the room) and I also pulled up the car classification page on
, which clearly lists the Chevy Spark as an economy car — still they insisted it was a compact car. Incredible. We ended up walking out of a 36 day rental (nearly $ 1000) over that dispute. And it was the manager (Shawn) that we were dealing with. She couldn’t have cared less. At one point in time I believed that Hertz was the gold standard for car rental dealers, but those days are long gone. I’ve used all the major companies in South Scottsdale and highly recommend the Budget/​Avis down the street. It’s far better customer service with a much larger fleet of vehicles and competitive rates. We ended driving down the street got approximately the same rate and a much better car and were out the door in 10 minutes.

I travel a lot for business and have used many rental companies, hertz is always top notch. This location was so accommodating and helpful in getting me set up with a rental.

Went here to get a car after a completely horrible experience with Enterprise. They were awesome, so nice and accommodating! I will definitely be going back here and have recommended this place to my friends!

If I could give this place zero stars I would… People there are so incredibly lazy and have no customer service skills. Get your s**t together?!

Very nice customer service, the manager in training feels like my brother he treats me so good when I’m in there doing business. I would recommend anyone in the Valley bring your business to this location, they’ll take care of you proper.

Where did customer service go?
It’s saddens me because so many businesses struggle for many reasons. The gentlemen were not happy to be working or to be there. When I called this morning they didn’t answer the phone during business hours; I got a message saying this location is not open yet, but it was. Businesses like this stay a float because there are only 2 options in the area enterprise and hertz. I enjoy my job and I’m happy to be there, not sure why someone works there if they hate it?

If you’re a AAA member this place has the best rates per week I’ve found on the net. About $ 100 less/​week than anywhere else (Hotwire, Priceline and even Costco travel which I had used and thought I was getting a great deal with). Great company to choose… if you do it correctly.

Do not rent a car from here, worst experience ever. I’m normally not one to write reviews but thought it was necessary to voice my opinion about this place. I recently got into a car accident and was using this company for my replacement. First of all they told me they would pick me up at the repair center for my convenience. I thought that was awesome, however, when the day came I called them literally 20 times and no one answered nor did anyone pick me up. I had to have someone from the repair center drive me there… how embarrassing. On top of that when I got there, the whole front staff was extremely unprofessional. I’m not one that has high expectations or anything but at least don’t talk about customers in front of me as they leave.
On top of that they informed me that if I brought the car back without gas they would fill it up and charge my card but if I returned it with gas they wouldn’t charge me anything. I left with the car and returned it to my repair center as discussed when my car was done– with a full tank of gas. 1 week later they charged me $ 45 for gas. I assumed this was a mistake so called and spoke with George who said he would submit a request to have it credited back to my card but that it goes through corporate so would take a month or so. Really? Never heard of such a thing. But I was grateful and left it at that. One month later… still no credit. Called and spoke with Danny, who said he would have someone who could help call me back as soon as possible. One week later… still no call. I’ve given up at this point but talk about overall bad experience. And apparently there is never a manager in the store because I called a few other times and he «wasn’t there.» Trust me. Use a different rental company.

Go to Avis instead of here!! Worst customer service. Both reps were sitting in the chairs in the guest lobby on their cell phones. One of them got up to help me. I was unable to use my card because it has a 300 $ credit limit which is fine it’s their policy but as soon as the rep realized they couldn’t book me he started ignoring me and had no other suggestions for me to get a car. I was going to have a friend come down and help me by using their info and adding me as a driver. As I waited for her the two reps were horsing around. An elderly woman started walking up and one of the reps started making fun of her saying he didn’t want to help her and the other rep should have to since he had to help me. They were not very nice to this lady either because she had a similar credit card issue. I got up to leave and they did not say «thankyou» «goodbye» nothing.
I ended up booking through Avis where the rep was nice and they only hold the amount of the rental not an additional 350 $ hold on your card. I saved about 85 $

If I could rate this location less than one star, I would. Absolutely terrible service, and even poorer communication. My story: I rented a convertible, and found out it wasn’t working properly. I called the rental location 3x to try to obtain resolution (lower discount, fix the convertible, different car). THEY NEVER RETURNED MY CALLS. When I returned the car I explained the problem and the offered me a partial refund because I still «received the benefit of a stronger engine». Really? you think that is why I rented a convertible… for a stronger engine!!! I then wrote a letter to the CEO’s office (Mark Frissora). Again, NO REPLY. No apology. Nothing. However, over two months after I rented the car I finally received another partial credit… appeared on my credit card. No communication from Hertz at all throughout this entire process. I will never rent from Hertz again (all locations), and I recommend that you don’t either. Lack of professionalism throughout the entire ordeal. RENTER BEWARE!!!

Recently ordered a meal from my location for a Christmas party. There was a Ferrari and even a Leer jet on display. The order was for 250 people and the total came out to about $ 2400. The tip was 0 dollars.

This location has the worst customer service. It’s places like this remind me customer isn’t always first, money is.
First negative experience was on 06/​09/​2013 I called stating i was on my way to pick up a car reserved on line. I told them that I was about 5min away they stated they were getting ready to close. I asked if they would wait possibly 4 min max to rent me the car. They said no. I couldn’t believe how inflexible they were. Fortunately I did make it. I rented the car. The online price was $ 16.50 a day it was clearly priced as per day not «weekly deal». I rented for a week but returned the car the next day. Lets just say what
says and what the hertz online says means nothing ! I was charged $ 30 for basically 3 hours. They offered no discount, option or incentive to ever return. This will be my last hertz rental !

We returned our rental to this location and made sure to get it there ahead of time because of the one hour time difference from where we started driving from. The 24 hour period would have actually gone over because this location didn’t open until 9 and we were technically supposed to have it back around 8:45 a.m. Thankfully we had no issues and Matt answered any questions we had and made sure we had someone coming to pick us up.
⁵⁄₅ stars for Hertz!