Fry’s

I used to drive out of my normal route to go to this grocery store after the store close to me, also a Frys, began to provide horrible customer service and their produce quality was horrific. This store was almost perfect with great customer service and awesome products. And then I fell. Slipped right in some clear liquid at the end of the juice aisle. There was not a worker in sight to call and ask for help. My husband and son came by and saw me on the floor. I stood up and was in pain but mostly I was embarrased. I asked my husband to call someone to clean up the mess. He ran to the meat department and asked for a manager. He was advised they would call someone and all they did was page a code to the back of the store. All the while I’m standing with my son and a shopping cart warning customers to walk around as I had just taken a fall.
My husband then came back and told me what they said. We waited for about 5 to 10 minutes and no one came. No workers passed by, no managers in site. I then asked my husband to go to the front and find someone else and he did. It took him about 5 minutes to find someone and he came back 5 minutes later to tell me a manager was called. After about 2 to 3 minutes, a manager showed up to check the area. He asked if I was ok and I said I was fine. He asked a worker who was walking by to get a mop and the guy said he was «off the clock». The manager then called another guy to get a mop and he also said he was off the clock. The manager then yelled at the guy saying he would write him up if he was off the clock. At this point I walked away. I was told by this manager if I wanted to file a claim I could or I could come back if I was in pain. I told him I was fine and left.
Two days passed and I was beginning to feel some pain. I went to the store and spoke with the store manager and filed a claim. Two days later, I ended up going to my doctor as I was in extreme pain and could not sit at work. A month has passed and I have now been told my claim has been denied. DENIED! Because their floor was not clean?!
I will never return to this place. Frys has lost my business and word of mouth spreads quickly. I know I am just one person and it may not affect them as much now, but it will in the long run.
Wish I could give them NO stars…

This place has the worst deli service ever. There were 5 people in the back and not one said anything and not one offered to help. By far the worst Frys in Scottsdale. They run out of everything and never stock. The produce is also never fresh. Not sure how this place is still open, management sucks.

Terrible!!! Cashier Cricket rude rude rude!!! Today she yelled at me really sad and worse I have been shopping there almost 20 years I can not even explain why she melted down today for the past year I have done nothing but try to talk to her make light conversation she always ignores me and rolls her eyes as if she is mad all the time at anyone steps into her line my advise stay away
Since I try not to leave negative comments I feel awful but it’s not my fault Cricket is just nasty angry mean glad she is not related to me!

I shop here a lot because it’s within walking distance of my apartment. The store always looks clean which is a plus. My only complaint is Western Union frequently goes down at this location, but I guess that’s not really Fry’s fault.

Excellent service, was helped by a young mann named Michael, he helped me find everything I needed while sporting a lovely haircut. He definitely went above and beyond the call of duty and its service like this that will have my future business!

This is the closest frys to me and i will not go back after the experience i had at a checkout with a cashier named cricket. Lady was rude as i asked a simple question about a sale … She answered me with a rude attitude and saw my chicken fly pass the register after she threw it. Almost thought the chicken was alive … I asked her to not throw my food and kept answering me with a nasty attitude and told me not to worry about her attitude. I was shocked on how she responded to me and didn’t care about my experience. I called the manager but he or she there. I will drive the extra mile to go somewhere else where they wont throw my food nor treat me as if i don’t matter to thier business

I’m surprised to see the poor reviews on this place. I came here to shop for goodies to go on a camping trip, and this store was pretty awesome. Produce was very fresh, reasonably priced, and I loved that you could mix and match to make your own 6-​pack of beers. Staff was very friendly and helpful, parking was convenient, and it was right next to Costco, so we filled up on cheap gas, loaded the car, and were on the road to Payson for some camping in no time. The beer sausages they sell here are delicious. Highly recommend trying them!

Yah, I get the creepy thing from the employees thing but really they’re pretty nice. It is a little odd I guess. Unfortunately this location is so close to my house its the most convenient grocery store by me. They don’t carry a lot of «fancy» things like fennel, lemongrass, etc. Definitely a pretty basic store. The meat department is also terrible about marking and stocking items that are on sale that week. On the plus side, they have a clearance section that sometimes has things that are fun to try or candy.

This store is small — which isn’t bad, BUT and it is a BIG BUT, it isn’t super clean and the stock is limited. They haven’t had lemons for 2 weeks, weekly they run out of bakery hamburger buns (made in store), produce is always low — especially weekends and holidays. Who has heard of running out of bakery made buns on 4^th of July?
How about lemons in July and August. Last Thanksgiving I had to go to a Frys Market Place to get my Turkey. Someone needs to learn what holidays mean and what foods are needed.
They seems to have changed management in last 6 – 9 months and it is not a good thing. Also seem to have a lot of turn over on the registers.
I will say there Pharmacy people Allan and David are EXCELLENT

Where’s the Organic section?
Where’s the Fresh Mozzarella floating in water? I wanted to make Caprese, but their artisan meats and cheeses were lacking.
After checkout, I bought 5 scratchers and didn’t win anything!

This is a smaller fry’s location, but still has plenty to offer. The store is normally clean, but caters to senior citizens. Walkers, depends, and medicinal items right when you walk in. The bus is always here dropping seniors off from their home to here.
The one thing that drives me crazy is the poorly designed parking lot. Too small and you better hope the 95 year old see’s your car before they just start backing up!

This Fry’s is smaller than the one I usually go to and doesn’t carry all the brands I’m looking for. Or, they may have the brand, but not which variety I want. I also find them not to carry to many items for us «veggie» types such as milk or meat alternatives. So, I only find myself going here for a last minute item I forgot as it’s the closest.
They do have a big parking lot and self checkout, which I’m a fan of.

I love the east side of Phoenix I swear they have cleaner grocery stores. This particular frys has a good selection of produce, meat, and daily. The store is user friendly, staff seems to always be smiling. I like that the staff is helpful, usually greats you with a smile.

Ohhh emmm geee! I Agree this place is crazy !! I was actually told I was «good enough to eat «by my cashier ! Lol talk about awwwwwkward !

I agree with Gabi regarding the look of this Fry’s. It’s definitely pretty dumpy and in much need of a remodel. They also need to figure out the parking lot grocery cart situation as it’s a mess! Once I went in and they were no available grocery carts inside the store. I had to search the parking lot to find one. I will however disagree about it not being safe, I shop here pretty regularly and have never felt unsafe, but I would recommend anyone taking extra precautions in any parking lot. Now once inside, the prices are pretty competive and the staff is always very friendly. Perhaps the owners of this Fry’s will eventually remodel this location and turn it into a Fry’s Marketplace one day it would definitely make my shopping experience here so much more pleasant!

Where did the day go? I looked at the clock and saw it was 5:30pm… I knew Jared would be home soon and hungry for dinner, and since I told him I’d make us something I ran out to the store. Sick of the Safeway up the street, I decided to try Fry’s instead. I’d been in once before but I didn’t remember it being as bad as it felt today.
First of all, I didn’t feel safe (even in the broad daylight) as I got out of my car and walked into the store. It not only felt dirty, but the people around me were not people that I felt comfortable around. My gut must’ve been right, because I noticed there was at least one security guard hanging out by the door.
I held my purse and cell phone close to my body as I shopped, walking by a few people with body odor and not making eye contact with anyone. The food selection at this location is meh, but I managed to find what I was looking for… some eggs, chicken breasts, spinach, as well as an additional $ 20 worth of random sh*t that I didn’t anticipate buying today. (Am I the only one that does this? I do this all of the time — I walk in with a grocery list of 5 items and walk out with 20!) But I digress…
The thing that takes Fry’s down from a 3 star review to a 2 star review is the annoying thing that you only get the special Fry’s pricing if you have a Fry’s card. Usually, the check-​out person has a spare card they can run for you, but today that was not the case. Since I have at least two Fry’s cards already (that of course I left at home or in another purse or something), I didn’t want to take yet another one… so I had to bother the gentleman behind me to borrow his. (Thank goodness he said yes, as it did save me $ 5!)
So, needless to say, I’ve definitely experienced better food stores than this specific Fry’s location. (I happen to love the Fry’s Super Stores by the way so it’s nothing against Fry’s as a company — just this specific store). Next time I’m in need of some quick groceries, I’ll be heading elsewhere. Sorry Fry’s!