Enterprise

So disappointed. I came here to rent a car while my car was repaired… for all of 2 days. AZ collision did amazing work on my car. What was not so amazing was when I was called in mid-​September by Enterprise that I owed over $ 300 for having the rental for «10 days»! It took me 2 months to settle this ordeal. I called many times and was blatantly lied to that the refund was being taken care of at the moment we were speaking on the phone. I finally went in person 10÷27÷14, exactly 3 months to the day that my rental car had been returned to them, and got my $ 220 refund. If needed, I will take my car back to AZ collision, but will rent a car from elsewhere. Disgusted by the poor service; how many times does one need to call to get a refund on what’s rightfully theirs?!? And then they didn’t even offer any sort of compensation for the hassle I had gone through. This is not the way to build any kind of loyalty.

Enterprise is an amazing car rental company. They never fail. They have great cars and amazing employees. Enterprise came to the rescue when my car was in the shop at a Geico Auto Repair Xpress shop, Arizona Collision Specialists in Scottsdale.
Dismayed at the situation I was in, my spirits had been lifted somewhat by the nice folks at the repair place. Little did I know how amazing this guy Taylor would make the rest of my day.
It can be an overwhelming thing to stand in front of someone with your wallet. I also had a box of crap from the trunk of my car. «Yes, please. I’d like a car. I wasn’t expecting to need one today.»
«Whaaat? You don’t want to take my AAA card for payment?»
[Headshake from me]
With a sense of humor Taylor not only processed my paperwork, he did it efficiently. I felt confident that I’d receive the money held on my debit card once the car was returned. (My awesome insurance policy covers car rentals. So glad I have that!) Taylor was clear in his communication and lovely to interact with.
Our walk thru of the car was quick. I did not feel like I’d have anything to worry about when it was returned. Every ding I pointed out was duly noted.
The only negative thing about renting my car from Enterprise is actually quite funny. This gal is old school. Taylor started the car for me. I asked where the gas tank was, the lights, how to start the wiper blades and move the seat. Off I went. When I arrived at Sprouts I didn’t think twice and pulled the keys out.
…or so I thought. After completing my shopping I sat befuddled in the car. I’m from New York. I’ve only owned two old used cars in high school, plus one beater of car I kept at my parent’s house. So I’m sweating it out in the parking lot because this dumb girl did NOT KNOW HOW TO START THE CAR. Apparently you just stick the lock/​unlock fob in. In defeat I called Enterprise and they walked me thru it. (No, you don’t use the valet key. D’oh!) Keys are so passé.
So anyway. Thanks Enterprise! Taylor made me smile. Thanks for helping me out!