Dwell Apartments

Ok so me and my wife have been living at dwell a little over 2 years now and let me tell you i am happy this is my last month living here. I know they were bought by Allison Shelton but they are only focusing on polishing a turd and not throwing the turd out. When i first move in the guest bathroom toilet was broken took a month to fix. The next thing the power went out in the kitchen also took a month to fix plus they cut a hole in the roof to replace a wire the hole stayed for three months then is finally got patched and took another three months to get painted also looks like a blind first graded painted it. Then i know looking for apartments a lot of the people who work in the office say that these reviews are written by people who got evicted or never paid their rent thrust me i still live here as i am writing this. Then my apartment flooded and i was out for a week no break no nothing not even a phone call to see how it was after i came back home. Plus let me tell you about the mold situation i showed them when the apartment flooded looks like they just wiped it off because its back then. I renewed my lease and they have not upgraded my apartment but they sure did raise the rent 150 bucks but i had a job close and didn’t want to move so i signed but not this time. This place is old people steal your clothes out of the laundry room and they do nothing about it. This place is really old the plumbing is really old so if your sink clogged just get a plunger cause they wont fix it. Even with the new company all they are doing is putting new paint over old crap and calling it new and changer even more for a place not worth it. There is no assigned parking so if your not home at the right time you might have to park a mile away from your apartment Honestly this apartment is in a great location but not worth the money save your self the headache.

I have no complaints, zero. My neighbors are cool. FedEx and UPS leave packages in front of my door when I’m at work and I’ve never had anything taken. I don’t drive but there’s lots of parking by my unit. I like the location, everything you need is close by. Rent is reasonable. A new management team is taking over but I never had issues with the Trinity. They treated me great from day one, August 31, 2014. The staff has always been helpful to me. I am going to sign another lease to remain here soon. I feel blessed actually.

Just found out that the Dwell has new owners, so bye-​bye Trinity properties & thank goodness! The new company that has taken over is Allison-​Shelton. The new property manager Annette is sadly very rude and not professional at all and the assistant manager Anne is still in the office, she is also rude, non-​professional/​non-​customer service oriented… the type of people that are quick to bite your head off (she and Annette are two peas in a pod)…so far I am very disappointed, however Annette and Anne will follow right along in the footsteps of Trinity with a continuum of inappropriate and destructive management style. The pattern continues…

There is a lot I have been wanting to say about the Dwell Apartments. When we first signed our lease we were helped by a guy named Paul who we later found out was basically a temp worker for the complex. His lack of thoroughness resulted in us being charged for two dogs even when we only had one.
The worse part of that whole ordeal is when we finally caught that mistake, the manager told us «tsk-​tsk, that’s what you get for not properly reading a contract.» I was pretty put off by that attitude, and didn’t think we should’ve been made to be the ones at fault. Anyway, it seems like by reading some reviews that their management has changed (apparently it changes a lot). So maybe those types of issues won’t be a problem anymore.
The buildings themselves are very old. Drains don’t work too well (we had our bathroom sink and bathtub clog a few times in the 6 months we were there). You will hear EVERYTHING that goes on in your building. We had the pleasure of having our bedroom window next to our neighbors front door. They apparently had 18 kids that would stomp up and down the stairs, slamming the front door and rattling the whole building. We made a complaint to the office and nothing was done. When we first moved into our unit our closet door was off its tracks and we had a can of roach spray still in our bathroom (how thoughtful).
The one positive thing about this place is that the maintenance crew is very friendly and helpful. For what we were paying (and for some reason you couldn’t pay your rent before the day it was due.) we figured we could be getting much better quality of living. We eventually decided to cut our lease short and move out. I wouldn’t recommend this place unless you ABSOLUTELY don’t have any choice.

Finally finished unpacking and we are in love with our new home! All the renovations they have done are awesome and our neighbors are very kind and respectful. My only wish is that they offered covered parking.

This place has gone down hill since I moved in back in August of 2007. While not horrible the new staff that has come with Dwell taking over from Summertree has been horrible. I’ve always paid my rent at least 3 weeks early and was told the first two months after Dwell took over that since my rent was last I had to pay with a cashiers check. To which I replied while I’m handing in rent on the 10^th of the month it’s not late as this is the payment for next month. The lady looked befuddled to have a resident pay their rent ahead of time.
My main reason for leaving was after some questionable remodel and upgrades they wanted to raise my rent by 50 dollars a month and this apartment is not worth an additional $ 600/​year.
However after moving out they sold a debt I apparently owed to a debt collector who confirmed it was unpaid utilities. I called the office and said I’m aware I would get a bill for utilities as they ran a month behind but I cannot pay the balance until I am notified of the amount to pay. So without notifying me of the amount I owed they transferred the balance to a debt collector. Not the kind of treatment I expected after having been a resident who paid my rent early for 5 years. So sadly I cannot recommend this place to anyone.

The staff here is great! Gene and his maintenance posse are on the job! Thanks guys.