Dr. Martens Phoenix

We stopped in 10 minutes before closing on my Bday; 11÷20÷15 and the sales girl and guy were so awesome and patient! They let me try on anything I wanted and were not even bothered by us being there after closing. Sadly the boots I wanted were not available in my size. However, the next day the sales girl called me to say she found some in my size on the east coast.
I am very impressed with their patience with us along with the commitment and follow up!
Great job!

Ah, Docs.
I’m excited to see they have a retail location here in AZ, but on the other hand, seeing this location in an absurdly upscale neighborhood, and seeing more and more wealthy hipsters wearing them everywhere and thinking they’re «punk» or «rebellious» is making me less and less inclined to continue being a fan. Some of the newer designs that DM has out are horrible and nowhere near traditional.
Having said all that, the staff here are at least very friendly and helpful, and it’s nice to have a nearby location just for convenience. Their selection of actual footwear needs to be larger… but I do appreciate the amount of accessories they carry in-​store. I was in dire need of new laces for my 1460s, and was excited to find out that they carried the metal-​tipped pairs — not bad pricing, either.
Next time I’m in the neighborhood, I’ll definitely stop here again.

I’ve been wearing Docs since the 80’s, and my teenage son since he was young. Each of us has several pairs. So on a recent trip to Phoenix, we had to stop in and check out the store. It was his first trip to an official DM store, and he was beyond excited.
I find it ironic that Doc Martens – long a symbol of the working class, punk and disaffected– should open a shop in such an upscale and well heeled shopping center. Nevertheless, my teenage son has been dying for a pair of 1460 pewter boots, we’ve been unable to find any online, and he was hoping to find some at the store. They did carry them, but not in his size. He was disappointed, but we looked around for others that caught our eye. Unfortunately, the selection wasn’t as large as we hoped. Pairs that my son did like were all in the «smooth» leather, which are very difficult to break in. Heck, we’re both STILL trying to break in pairs of smooth leather that we got in December. So we said no to anything in that material… at least until we’re finished breaking in the ones we’ve already got.
The staff were sort of helpful. They looked in their stockroom for the pewter boots, but when they didn’t find his size, they did not offer to order them or find out if they even make them in the proper size. (I found out later that they apparently don’t.) I asked for tips on breaking in smooth leather, and one person suggested we leave them in the car to get them warm, then massage the stiff areas.
We moved on to shoe care products. The two clerks were having a conversation, and we had to interrupt them a few times to ask our questions and make selections. It was kind of funny that when my son mentioned he could use a new brush, they pulled out a shoe care kit that contained none of the products we mentioned we were looking for.
In the end, we didn’t walk out of the store with new Docs, but we did get some new laces, and new care products that we needed. Will we be back? Dunno. At this point we order our Docs from either the DM website or Amazon. It’s nice to have a store in Arizona, but it’s too far out of our way, and not enough selection to go very often.