Desert Dental Solutions

My wife received a crowning procedure from Dr. Patel on 06/​09/​2014, which ultimately led to a significant food trap between it and another tooth. We couldn’t get it fixed right away because we had our wedding on 06/​14/​2014 followed immediately by our honeymoon. When we returned we called Desert Dental Solutions to have the tooth looked at. Dr. Patel told my wife that the tooth «looked fine» and it doesn’t need to be adjusted. We insisted that there was a problem but «Raven» their billing employee said that «if it was such a big deal, why didn’t she call us right away?». Raven and Dr. Patel knew we were getting married right after this procedure, yet decided to play cute with us when we made this complaint. This crown cost us $ 1200 and we will have to pay an additional amount of money to get another dentist to repair the mistake that Dr. Patel made. Our advice is to stay away from this dental office to anyone or any family that is looking for a dentist they can trust with both their teeth and their wallet.

I wouldn’t recommend this place. I spent 5,000 $ on invisalign and my teeth are misaligned and I’m not happy with the outcome.

Love! My friend told me about this place & how comfortable & nice the team was. I’ve been horrified of going to the dentist for years because of a unpleasant cleaning I once had. I pushed myself to go because I knew I was due for a cleaning.
I had a deep cleaning done by Ashley & she made me feel so comfortable! I felt it was done in a flash & her talking me through it helped a lot. So did the «fun juice» ;)! Thank you again to the doctor who offered me that :) took my anxiety completely away.
I definitely agree with my friend when she said that she felt at home being there and the team being friendly and so helpful from the receptionist to the doctor. I definitely look forward to going back. This dental office not only helped me get rid of being so fearful but they also really help you financially to make it affordable & easy to get work done. They actually care. Looking forward to going back!

I recently had my first visit at Desert Dental Solutions. I would first like to state that, I am glad to know I have a new family dentist! I will recommend this dentist to all of my friends and other family members. The location of Desert Dental Solutions is in a perfect area — near my work and near my home. The front staff were very nice — Kristin greeted me when I came in which was very nice and she looked very professional. The waiting area was beautiful and the wait time was minimal. The office, entirely, is just beautiful. The dental hygienist, Ashley was great. Very professional and made me feel comfortable during the cleaning of my teeth! There was another dental assistant named Anya, who was very nice also. Anyway, down to the point, I highly recommend. This is my new family dentist I am happy to say! :D

I am in love with this dental office! From the moment I walked into the office i felt at home, staff is welcoming and friendly. Everyone from the receptionist to the Doc is incredibly caring. The team here at Desert Dental Solutions have made it possible for me to get my treatment done. They sat down with me and went over my treatment plan and my financial options in depth. Dr Conderato is in my opinion the best dentist I’ve ever encountered. Doc took the time to explain every procedure, she was very attentive and always made sure I was comfortable.

Unfortunately I have to rate this office with one star. I went to Desert Dental Solutions after receiving a flyer in the mail for a $ 59 cleaning (valued at $ 250) or free take-​home teeth whitening. I really needed to find a dentist in my area because I had not had my teeth cleaned in quite some time. I opted to have the cleaning covered by my insurance and take the free whitening. They fit me into the schedule rather quickly and my appointment was great. The cleaning went well and the hygienist was very gentle. I received an oral cancer screening and a fluoride treatment during the routine cleaning. Dr. Conderato was an excellent dentist. She was very patient and answered all of my questions, including questions about my husband’s oral care. She was very easy to talk to and seemed to be quite thorough with her exam. She was really one of the best dentists that I have visited in my life and I am quite upset that I will never be back to this office. When the cleaning was complete and I went to check out, I was told that my cost for the appointment was $ 100. Since this was just supposed to be a routine cleaning that was covered by my insurance, I was quite shocked. I was told that the cost was for the oral cancer screening ($ 65) and the fluoride treatment ($ 35). I stated that I was not advised that these services were going to cost more, but I was told that if I didn’t want to be charged for anything that wasn’t covered by insurance that I should have told them of that before the cleaning (even though the hygienist made it seem as though these services were part of the routine cleaning). I was scheduled for two fillings two days later which were estimated to cost $ 238 (after insurance). The next morning I started researching other dentists in the area and quickly found that Desert Dental Solutions was grossly overcharging me. I quickly cancelled the appointment for my fillings and made an appointment with another local dentist (who was very shocked to see that Desert Dental Solutions charged my insurance $ 340 for a routine cleaning – That cost is AFTER I paid $ 100). I ended up only needing one filling and my total charge was $ 68. When I returned to pick up my free whitening trays I, again, informed the office manager about my unpleasant experience. I told her that I really felt taken advantage of and I informed her of the poor reviews that were listed online. I told her that I would really like to post a good review online, for the dentist’s sake, even if I was not going to return to their office, but until this matter is resolved, I did not feel that I can do that. She said that she would talk to their financial person and get back to me. It ended that I did not get any of my money back, even though I was not informed at all that I was going to be charged for those services. Unfortunately, I would not recommend this office to anyone because it seems as though they are more interested in money rather than retaining and taking care of their customers.
***UPDATE: Prior to posting this review I sent an email to the office with this review. I advised them that I would be posting this on several different sites in two days, but I wanted to afford them the courtesy of giving them one last chance to right this situation. It has been over a week since that email has been sent and I still have not heard anything from them. DO NOT GO TO THIS OFFICE!

This place is ridiculous. I took both of my sisters there to get some procedures done last year and this year. Prior to this last event, I had an issue with them quoting one amount and then adding to the bill later. The first time, I paid it figuring it was an honest mistake. In Feb 2012, my sister had to have some procedures done. In remembering what happened before I asked them to give me an exact amount of what would be owed, being that I am on a fixed income and my sister is a full time student. They gave us an amount, assuring that was it and even put us on a payment plan for that amount. Well low and behold come April, we get a bill in the mail for an additional $ 400! My sister and I of course call them trying to figure out where this bill came from. We never got a solid answer and were told they would have to research it. Fast forward to December, my sister gets a call from yet another person who now works at Desert Dental (seems they can’t keep staff either) threatening to take us to collections if we didn’t pay them this added on amount. I call the office to inquire why this would be their next step since the last we heard they were «researching» the matter. I was greeted with the same hostility my sister was and was told we would need to pay the bill or else go to collections. I got of the phone, wrote a letter to the owner reciting everything that had happened. The reply letter pretty much ignored everything I had said and replied we needed to pay the bill or go to collections. I have now reported them to the BBB for their unethical practices and have received no calls from them or even a response to the BBB. Please save yourself and DO NOT use this place!

I went to this dentist through my Aetna dental plan. On my first visit I told them I only wanted to get what was covered by my insurance because I’m a broke college student. They went to call Aetna and came back to tell me that my insurance covered one deep cleaning per year and regular cleanings every few months. So I said «If those are entirely covered then schedule me for those.» during this first visit they gave me my «deep cleaning». What they didn’t tell me was that when you get a «deep cleaning» they bill it and every single REGULAR cleaning after that as «gum disease maintenance». I kept coming in for my regular cleanings and believe me they were regular cleanings. I was flossed and scraped and sent on my way, nothing special. But they told my insurance that these were super special cleanings for gum disease (which I don’t have by the way) and now my insurance has denied every single claim. A year’s worth of regular cleanings all denied because Desert Dental Solutions are scam artists. They’re lying to my insurance company to get more money out of me then they would’ve gotten from Aetna for normal cleanings. Every time I call Desert Dental they tell me they’ll figure out what happened and then they never call me again, they only keep sending me the bill again and again. I tried to report them to the American Academy of Cosmetic Dentistry (as their website says they’re a member) and guess what? They aren’t listed as a member.

i really regret going to this place. i don’t know why they are listed on my insurance directory as they are truly scam artists. i went there because my front tooth had broken off on the business trip. sensing that i was desperate, the dentist really decided to screw me over. i was told that my insurance was closed so they were not able to verify coverage for a temporary crown and that i would need to pay by credit card. i was assured 4 times that i would get a refund for the difference based on their charge and my insurance’s contracted rate. they charged me $ 900 for a temporary crown and billed my insurance for the less than the amount. i was refunded $ 122…i was expecting at least a $ 450 refund. when my dentist in laguna beach heard how much they had charged me for the crown she almost fell off of her chair as she had told me that she charges $ 63 for a temporary crown. i called desert dental to ask why they had charged so much for a temporary crown and their rational was that dental work in AZ cost more that laguna beach, CA, which is totally BS. spineless people like this really makes me blood boil. shame on you dr. abedi!

Amazing people, I appreciate all that they have done for me to get me into Invisalign before my wedding day. Desert Dental Solutions is the place to go for friendly and prompt service!