CleanFreak Car Wash

I am not sure what happened to me. After reading the reviews I felt comfortable going to CleanFreak. The same thing happened to me twice (my fault — I should not have repeated the same purchase). Christmastime of 2014 I purchased the gift card for ½ price. I went once — used it and the second time the guy at the entrance told me I didn’t have enough on the card and he kept it. I repeated the same scenario Christmas 2015. I purchased the card — this time I used it twice and yesterday I went in and the guy at the entrance told me I was out of money on the card. I was in line and needed a car wash so I just bought a minimal wash and now I am done with CleanFreak. I am not telling anyone not to go there — I am just sharing my experience. Everyone can make up their own minds.

Antoine & Jordan were super helpful and friendly. This is the only place I’ll get my car washed from now on. Thanks so much for your outstanding service! Kathy C.

THREE DOLLARS for a car wash! This is what America is all about! They also have free vacuums with purchase of a wash. It’s usually not crowded here, and I can be in and out (with a good self dry) in 12 – 15 minutes. It’s conveniently located right off the 101 freeway. It’s my Go-​To car wash these days.

I’ve had their CleanFreak membership for the last 6 months after I bought my new car. LOOOOVE these guys. Always have a great attitude, very polite and professional and most of all they do a very good job… especially when compared to their local competitors.
With my 3 kids constantly in and out of the car, trust and believe I use this place multiple times a week — the parent struggles are real. Haven’t been disappointed yet…

$ 16 wash plus a $ 5 tip. I get home and the car has dried water streaks running down front back and side & no armoral on the tires. Should of went to Francis & Sons or Cobblestone for a REAL wash!!!

Came here for a car wash. The car looked dirty still after I went through, but we were in a hurry so we left. We noted on the receipt it says come back within 5 days for any reason. Unfortunately we just came back and they told us we would have to wipe our car down more before going through the car wash. I did that and we went back through. Employee was rude about the whole thing making it seem like its my fault for their car wash which was 10.00 not getting my car clean. Waste of money. You are better off washing your car by hand. Trust me its still not clean… Needless to say won’t and don’t recommend them and will not be back under any circumstances.

Visits to Antoine, the only attendant that takes the time to remove my antenna before I enter the wash.

*This is not a one star review for the employees. The employees were super nice! This is for the actual car wash*
It’s Sunday morning and I’m in no rush. I pull up to get my car wash, but the car wash is down. I am told to wait a few moments, it will be back up soon. I was given a free towel to dry my car and glass cleaner.
I wait for about 15 minutes, go through, and they couldn’t get my tire to properly go on the track despite me driving straight on it. It was not an issue with the way I drove on it, it was a problem with the car wash. I go through and all of the washers hit my car, but there is no water. No soap. Just instruments hitting my car without any lubrication.
I get gas and then I go back through, stating that it did not work. They upgraded my wash and it seemed to work, but when I got out there were weird smears on my car. The one that stuck out the most was a big orange streak on the front that came off after I put some water on it.
I drove to lunch to meet my boyfriend. He noticed from afar that all of my hubcaps were scuffed. He asked if I curb romped because my back left tire was particularly scratched. He said that it wasn’t like that earlier that morning when he left.
Now, I’m a good driver. I’ve never had any scratches on my car or my hubcap. It’s a relatively new vehicle.
ALL of my hubcaps are scratched. Every. Single. One. I am SO infuriated by this car wash.
Again, the employees were super nice. I’m sure this was because of the car wash being down, but they should not have let anyone else through.

I couldn’t have any more praise for Michael who works at this location. I’ve had some not so fabulous experiences at this location and on 2 occasions, Michael has made good on them. Although my vehicle can probably use a little extra dry time and often has water dripping off the back, I continue to support this place with my fast pass membership because let’s face it — good customer service is hard to find. Oh, and if Michael sees you pass through the wash and sees that water is dripping, he runs over with a cloth and dries to your satisfaction. I’ve been there when he’s not working and it’s not the same experience. All in all, it’s convenient, a pretty good wash and great customer service.

If I could give zero stars, I would. CleanFreak doesn’t deserve one star. My friend, Melissa, had the front of her car completely bashed in by the equipment at CleanFreak. They offered to pay a small portion of the damages to the car. Again refused any insurance information. She is now out of pocket and having her insurance rates raised. Ridiculous! DO NOT go to CleanFreak. Terrible business practices and atrocious customer service. So sad that don’t realize that word-​of-​mouth reviews can kill your business.

Always do an awesome job. I typically get the $ 3 wash but I get the hand wax every couple months. They work fast and do a great job, I don’t go anywhere else now.

I signed up for a monthly service a couple months after they opened their doors. I had a couple issues which caused me to cancel — They (the customer service manager and also the location owner) both reached out to me and listened to my issues and did everything they could to resolve them.
This is a service business and while I thought I was getting bad service at one point, they went above and beyond by asking for my input and going the extra mile to hear me. I am going to give them another chance simply based on their ability to listen and willingness to solve my issue.
You should try them out sign up for monthly service — it’s worth it based strictly on how much they care about their customers.

This location seems to be one of the least nice locations in the clean freak family. That being said, there is one right up the street, but I love the convenience and quickness of this location. I stop by here quite often on the way home from work and for more than a year I’ve been very happy.
I did recently however have an issue with damage to my car. While the damage was definitely iffy, their manager Vince was great to work with. He was extremely polite and easy to work with, and even drove all the way out to my work office so I wouldn’t have to return to the location for an inspection.
In the end, I definitely appreciated their customer service and flexibility to work with me on my issue, and I will definitely recommend you try any one of their locations (Especially if you purchase a fast pass!)

I go with the basic wash for $ 6. Gets my car pretty clean. The vacuums do a great job sucking up the dirt on the floor mats. I’m in and out in less than five minutes with a clean car!

The only car wash I will go to. Extremely friendly service every time. They are fast, efficient, and cheap.
You can’t go wrong here with a $ 3 car wash.

I love these guys! Always so friendly and helpful. They have a ‘wheel wash’ that you can do beforehand as well as vacuums. I do think the driers are better at the other location which is why I didn’t give 5 stars. Still, amazing value for what you get… especially if you buy their half off gift cards at Christmas time. The perfect stocking stuffer! Fast, friendly, reasonably priced, convenient… you just lost your excuse to have a dirty car.

For a quick car wash, I really like this place. Here’s why:
+ They still use the scrubbing cloths that spin and actually get stuff off your car. Most quick car washes nowadays only use the water pressure nozzles, which doesn’t clean up the dirt and grime real well.
+ They give you a prewash spray before you enter the car wash.
+ It’s only $ 5-​$ 10 (depends on wash selection) and then they give you a 50% OFF coupon for your next wash. So next wash is $ 2.50 to $ 5…pretty cool.
+ It’s right off the 101 and Via De Ventura. Very convenient when driving to/​from work. I can also air dry any leftover drops on the freeway… ha!
Return Factor — 90%

This location is different from other Cleanfreak location. It cost you same as other location but you won’t get «Clean» car wash.
Very shot car wash line. No pressure air hose to dry. Avoid this location.