Capriotti’s Sandwich Shop

I went here as a sammich alternative to $ 1 sandwiches at Jimmy John’s (the line was crazy!). I attempted to recreate the sammich I would have gotten at JJ’s (the Pepe with ham, mayo, lettuce, tomato, and provolone — a classic sandwich that’s hard to screw up). Unfortunately, they ended up doing just that. The man who served me — I think he was the owner — was super pissed off (which I can understand because JJ’s was totally stealing a TON of potential lunch customers) but he took it out on me and everyone else I was with — totally unprofessional. Also, I asked them to take off all the crap they include with the sandwich and they didn’t so the sandwich was totally gross, not a fan at all.

This is one of my fav sandwich places. The first time I went I had a club sandwich and loved it. Since hen I get the cheese steak and wow is it ever good… my mouth is watering! My husband loves it as well. He tried the Bobby which is what they are famous for, and although he liked it he likes the cheese steak better. The bread is SO fresh and meats cooked on site. Wish we had one of these in Canada!

I remember Capriotti’s many years ago and they were the best… must have new owners or new HR that hires.
I waited for ten minutes in the store all alone while the only guy working was in the bathroom. Good thing i’m not a thief or i could have filled my pockets and car. (finally the 2^nd guy came around, he was out for a smoke break)
sandwich was weak at best.
very little meat (((had the hot sausage sandwich) cheese was less than half slice, just was not a good experience like i remembered so many years ago when i lived in Phx and frequented these places a lot.
Maybe a bad day, but it certainly was

I am from New Castle, Delaware which is where Capriottis originated. I was so excited when my sister in law told me Capriottis was coming to AZ.
What a let down. The sandwiches have barely enough meat to even qualify as a sandwich. The chefs and owners have obviously never had a true cheese steak from the east coast

Tuna sandwich was a great value. Wish they had gluten-​free bread. TV is a nice touch when a football game is on or something.

Oh man. SO excited to review Capriotti’s Sandwich Shop!
Today, I had a hankering for a Philly Cheese Steak. So I searched Unilocal,which led me to Capriotti’s. Honestly, I’m surprised to report that this was my first time visiting. I’m a big sandwich kind of guy and have been to most places like this.
Anyway, I arrived to find multiple signs applauding Capriotti’s for winning best sandwich, best food, etc., etc. My first thought was, «I think I’ll be the judge of that.» (Luckily, I was in for a pleasant surprise!)
I ordered my cheese steak with spicy peppers and onions, paid, then found a seat. While waiting for my sandwich, I noticed a sign stating that if you texted «ROASTED» to 90 210, you’d get free deals and such. I did this, just in case I enjoyed the food.
** Capriotti’s also has its own phone app for easy rewards. I’m a HUGE fan of this concept. I never remember to carry the little key cards these places usually give out and having a custom application created shows a commitment to customer convenience, which I value.
Anyway, the food is prepared pretty quickly and my name is called. I walk up front to retrieve my «medium» sandwich. And hoooooly smokes is it a lot of sandwich! I think my eyes bugged out. I’m talking 12″ the way a woman wishes it was measured. *wink*
The contents were steaming hot, the way they should be. The bread was soft and fresh and delicious. The steak was very flavorful, the peppers were actually even a little bit spicy (which I LOVED), and the cheese was FULLY melted into the steak.
** This may have been the best cheese steak I’ve ever had, and that’s saying a lot because I consider myself a bit of a cheese steak connoisseur.
Once I was through, I walked up front and was helped by the manager with receiving a reprint of my receipt so that I could log the visit on my new rewards app (10 visit and you get a free sandwich — YUM!). Both he and the girl who rung me out were super helpful and really nice.
I couldn’t have been more pleased with my visit to Capriotti’s Sandwich Shop. I will absolutely be going back, and I will be recommending it to my friends. If you haven’t been — GO! You’ll probably love it and then maybe I’ll see you there sometime. ;)

Really nice, tried it cause of the Unilocal reviews and i don’t regret it. Good price for how much food you get :)

Where is this owner or manager??? Please show some pride!
I have to say that growing up in DE with the original Capriottis & a small business owner myself I am beyond disappointed. This location is a crap hole and that’s being nice! I keep going back hoping they get their stuff together. It’s getting worse.
It’s FILTHY!!!
I wish I had my phone to take pictures. The kitchen area was disgusting w food and trash all over. Counter and guest tables not wiped in a long time. Soda machines and trash area yuck!!!
Sandwiches were a sad representation of Capriottis. 3 slices of meat on an Italian.
Employees were sitting in back texting. Order was slow and wrong. Ugh!

I’ve been here before and today I was disappointed today. The tables were all dirty and we had to ask for someone to come out and clean them. It’s possible that the Saturday crew was working and they are not as dedicated as the weekday crew. The last time I was here was with a few friends from work and the experience was awesome. Disappointed today and I will make sure that the next time I return is during the week– Monday to Friday

Yummy sandwiches! kinda high priced

When you get something as simple as a cheese steak wrong, you don’t have the right to display a sign boasting «Best Sandwich in America.» Not only was it missing ingredients clearly listed on the menu, but it was desert dry. Barely any cheese, petrified chopped steak and disappointing bread.
There were two high school age girls running the shop with no manager on duty. They didn’t seem to have a clue. I asked for my sandwich to be fixed, it came back more of the same. I requested my money back, giving back practically a full sandwich and had to wait 10 minutes while the girl called her manager to learn how to void an order.
Lousy customer service, terrible food. Based on first impression, I’d be skeptical to try other items on their menu. Do yourself a favor and find a better sandwich joint.

I liked my meatball sub. I’m new to the area and people told me to eat here. It was pretty good. I would go back since I live close. Good subs.

This is by far the best sandwich shop!!! They freshly cook and shred all there meat!!!

We keep going back for their great sandwiches & service. .Management, Todd Mabrey, has made it a point to get to know us, &get our feedback. He’s on top of everything and it’s a treat to go to a place that welcomes you, has excellent food &service.
We applaud the management for their excellent customer service! It’s such a refreshing change from other sandwich shops!
We highly recommend it! !

Horrible sandwich. I love the way places like this have signs outside stating they are voted the Greatest Sandwich shop in America! That is impossible, your located in Arizona, only have one type of bread to put your sandwich on, and don’t have the bare essentials that are included in a decent sandwich. I had there Homemade Turkey sandwich. I have never had such a bland sandwich in my life. I’m sure everyone will chalk this review up to me being from New York but go try it yourself and see if you disagree. It’s a shame whoever or however they got this huge sign hanging outside stating they are the Greatest Sandwich place in America ! Thumbs Down

My sandwich was good but the dining room was filthy and disgusting. There was not a single table that was clean and the floor beneath them was just as filthy. Staff needs to clean the dining room more often. If the public dining space is that filthy, I can only imagine what the kitchen looks like.

Our office went online and had a very large order. With regret, I have to write that they screwed up the whole thing from start to finish.
For starters, We requested the order be ready at 1pm. A member of our staff went to pick it up at 1, and NOTHING was ready. They just started making it. Well, it’s apparent that they forgot our order and scrambled to put everything together at the last minute. When he came back, you name it, it was wrong.
An Italian Chopped Salad with NO dressing.
A grilled cheese kids meal, the cheese was not melted on cold soggy bread and it never came with the drink or the side.
Three sandwiches forgotten.
Requested two extra sides of Russian dressing and received none.
Out of a total of 11 items ordered, 3 were right. So disappointed!
I am giving two stars and not one, because they did refund us half the bill and delivered the new sandwiches (they are not a delivery Capriotti’s).
HORRIBLE management. GET IT TOGETHER!

Very nice sub and lots of it.
Very nice service.
Honestly, I’m at the point of «you serve food and are making me feel less stressed rather than more so – DO THAT THING.»
A small sub is a substantial nine inches (that sounds dirty), which I consider to be enough for later (that sounds dirty, too).

I think this wins as my #1 favorite place for a sub. As a vegetarian it can be hard finding amazing creative subs that aren’t just veggies and cheese.
I have tried the regular Vegetarian turkey, the Veggie Cheese Steak, and OMG the Veggie Cole Turkey. The Veggie Cole Turkey= life changing. The combination of tofurkey, cole slaw, cheese, and Russian dressing is absolutely fantastic. This place is great for sandwiches that are a little out of the ordinary, which I love.
They would have 5 stars based solely off food, but I had to knock one off due to service. I have had my order screwed up multiple times here. Like they have given me the completely wrong sandwich more than once. Also I don’t know if he is still there, but there was a cashier there who really gave me the creeps for some reason.
Oh, and if you choose to be on their texting list, they will send you deals all the time. Usually a free upgrade to a larger sandwich size, or free chips/​cookie/​drink.
Overall this place is great. I will certainly continue to be a return customer!

On our receipt from yesterday’s visit, we noticed: «Tell Us About Your Experience?»
I blinked at the following question:
«Please tell us why you were not Highly Satisfied? Be as specific as you would like?»
Here was my cut ‘n paste response:
«Please know, there are many choices in the area for sandwiches. Jimmy John’s, Corleone’s, Jersey Mikes, Vermont Sandwich, just to name a few; along with Al’s Beef and Luke’s of Chicago (next door). We rec’d a text upsize message and decided to give you another try.
«On our first visit, the meat (roast beef) on your Slaw Be Jo was dark brown. On our second visit, there was garbage on the floor. I still have the pictures and your employees did nothing, when I told them about it. It was in the Prep area btw.
«Last night, we ordered two upsized sandwiches which were very good… Meatball & the Bobbie, along with one drink. But, $ 18.26 seems at least $ 4 too high and that is taking into account a larger sandwich. I really, really want to like your place, but I find it hard given the above.»
Okay, here’s a funny aside… At the end of their questionnaire, they asked which social media do I use.
The usual suspects were there, such as Facebook, Twitter, My Space (who uses My Space anymore?) and Fick’er, but no Unilocal.
I had to write Unilocal as «other». D’oh!