Arrowhead Health Centers

This was the worst medical experience of my 6 decades of life. Dr, staff & all departments including billing office all very unprofessional. Please do yourself a favor and forget this place & keep looking!

Good lucking booking an appointment last minute. I’ve been in tremendous pain this entire weekend and I called to book an appointment today due to urgent care telling me to follow up with my doctor. All I got was a lousy «this location is booked today but has appointments available tomorrow». Doctors I’ve had in the past always managed to squeeze me in when I was ill with something a primary care physician could take care of. Will not be coming back.

I wish I could give this negative stars. The staff seems to be completely incompetent! I’m not sure why it’s always a struggle to get a prescription filled. I have never had to call so many times to get a refill. This clinic now won’t call your pharmacy to refill, they make the pharmacy call them to get the prescription. My pharmacy called them for a refill a week ago, the doctors office staff sent my refill to Aetna mail delivery even though CVS requested the refill. I got a call an hour ago from the staff letting me know they have no idea why they sent my refill to someone that didn’t request and they don’t know why they didn’t send it to who requested it. It’s now 1 minute past office hours and they’ve still not called in my prescription. I’m so frustrated! This shouldn’t be so difficult! It’s like pulling teeth to get this clinic to do anything! They happily take my money for appointments and leave me waiting for my scheduled visit. Save yourself the time, hassle and stress.

Just moved to the area and feel very grateful to have found Arrowhead Health Center in Scottsdale. The personal attention and care I received was outstanding!

This is the Comcast of care providers and it has the same level of customer service. This is the single worst office I have ever been in and the fact that it disguises itself as a medical office only makes this worse.
I have never reviewed a place before. I literally only signed up for Unilocal because this is a medical institution that needs to be held to higher standards that a local burger spot and I want the good people who need medical treatment not to be taken advantage of by this office.
And just for context, my mother is a nurse and my wife is a doctor.
Let me share:
I filled out my preappointment forms online 3 days before my visit. All I needed was the office to take over my prescription from my previous out of state doctor. Last time I did this, the doctor’s office took care of this in a few hours. Super professional, fast and effective.
I showed up to my appointment early. I waited around for about 30 mins after my appointment time had passed before anyone acknowledged me. The nurse was callous and rude. It was like I was at some fast food place a few minutes before closing and I was ruining her fun. She barely looked at me, sighed and huffed when I asked her to repeat her mumbled questions. She didn’t even know why I was there! She said she didn’t receive my records from the previous office yet. And she said aren’t you here for a physical? Unbelievable. The doctor was the only saving grace but she didn’t have anything to do because I was only there for my medicine.
As of my writing this roughly 2 weeks after my appointment I STILL DO NOT have any Medicine. I called a week after my appointment and asked if it was ready for pick up and after he confirmed my info he said «yes, just waiting for you to pick it up» awesome…
I leave work early again for the second time to get to the office and they have no idea what I’m talking about it and they interrogate me asking me what number I called, what number I called from and what drugs I require. After answering these same questions multiple times I finally speak to a manager who apologizes and says this practice of front office staff telling patients to come in is a frequent thing (what?!) and that she will personally call my former doctor and get the records.
Unilocal, this is week 2 and I don’t have my medication. Thank God this is not life or death because I would have been dead by now if I needed this for my heart or blood pressure.
I called again this Friday on 2 separate occasions and not once did they answer or give me a call back.
How is this legal?
This is the most unprofessional care provider I have ever visited and it’s shameful that 0 starts cannot be given.
You will waste your time, money and patience on these folks.
Find a small, local doctor that will treat you with the dignity and respect you deserve
If anyone is reading this from Arrowhead, I am going to post this review everywhere I can.

I’m new in town and needed a health care provider. I am glad I found Arrowhead. They’re located close to my apartment and it’s easy to make an appointment. My doctor, Dr Sethi, has helped me so much. My blood test numbers were the best they’ve been in years, and this is after not having coverage for over 3 years and no meds for 1.5 years. Their chiropractor, Dr Clark, and his staff also helped me with chiropractic care, deep massage, and a couple of tips that have really done a lot of good. I’m very happy with the staff here!

If I could rate Arrowhead Health Centers with no stars I would. This office has no respect for their patients at all. I gave the benefit of the doubt and decided to ignore their poor reviews — big mistake. If you are considering making an appointment, I highly do not suggest it.
I originally went in for my severe back pain and I was sent to SimonMed to get an X-​ray. As I was about to get my X-​ray, the technician informed me that she would be taking an X-​ray of my neck. I was very confused by this because the pain was in my back, not my neck. She informed me that I would need to contact my doctor and that she would need to explain to me why she wanted an X-​ray of my neck.
When I tried to contact my doctor I was told that she was out of the office and would hear back from her when she returned. Obviously I didn’t receive a call back and decided to contact her again. This time when I called, I was informed that she was out of town and would be out for the following week. The receptionist explained that I would need to come back in for a reevaluation. I questioned if I would need to pay the copay again and she said yes. I asked for her manager and she placed me on hold for 10 minutes to only come back to tell me that their manager was busy and that I had to leave a voicemail. One week passes and I have still yet to hear back from this «manager». I decided to call again. Once again their manager is not available but this time the receptionist explained that she would pass along my number and make sure that I got a call back. Unfortunately, once again no call back. I decided to give it one last try. This time the receptionist tried to get me in contact with their district manager. However, he wasn’t available of course. I was told that he is very good about returning phone calls and to just leave him a voicemail.
I never got the call back from the manager nor district manager. Let’s not forget, that after 2 weeks I still never received a phone call from my doctor like I was promised. Also, I am still experiencing chronic back pain and never received any help.
I do not recommend this place to anyone and I will most definitely be filing a complaint with my insurance company.

Arrowhead health centers have the advantage that appointment times seem to be wide open and you can get in right away. Perhaps this reflects the demand for their services? The Scottsdale offices are nice, new, and centrally located. The downside is that (as earlier reviewer mentioned) getting in touch with your provider for a refill or an insurance issue is a huge hassle… expect many phone calls and confusion since they route calls through a central call center. Finally, doctors and providers change constantly so don’t expect to have a consistent provider or a familiarity with your primary care doctor. I suspect some doctors use Arrowhead centers as a transition in their careers or when coming to the valley? I’ve had four different doctors in about five years. Time to move on for me! If you need a quick appointment or an isolated office visit then they are a choice to consider if you live close by.

If 0 stars were possible, that would be the rating. I set an appointment for my husband for a general check up and am now getting billed saying that that’s not what he had gone in for. We ended up changing doctors because he didn’t like the doctor, as he was VERY rude to him. After trying to call to handle the bill, I was told they could not discuss it with me because I was not on a HIPPA form, which I understand, however one was not provided for him to fill out to allow them to disclose information. I asked if he could call and approve me talking on his behalf and they said no, he had to go into the office to fill it out. Finally when my husband was able to call, he was told that the charges had been taken care of and to disregard the bill. It was the same person I had tried talking to, she remembered, and asked if he would like me to be added to be able to disclose information to, which he said yes, even though I was told he couldn’t do so over the phone. We just recieved the same bill and I tried calling to figure it out. They told me i was not approved to be told information (even though the previous person ASKED if he wanted to add me and he said yes) and said that the bill was correct and to talk to our insurance about it (which we did the first time, they told us to call the office back). Obviously they can’t get it together enough to tell people the correct information.
All of this, not to mention he had a prescription called in for him, which was not sent in, and we had to call back 3 different times over 2 days before it actually reached the pharmacy.
Inconsistent information given by different employees. Avoid this office unless you like rude doctors and being told different things by different people when dealing with yours, or a family member’s health.

They were able to schedule an appointment for me the day that I called. I have called before looking for an appointment on short notice. If they couldn’t get me into the Scottsdale office they were able to help me in one of there other offices. They were more than accommodating to my needs. The staff and doctors were welcoming and very helpful. I will gladly comeback to Arrowhead for any of my medical needs.