Arizona Associates For Reproductive Health

Dr. Patel was a great doctor. Unfortunately the customer service and non existent billing department sucks! I went through fertility when I was diagnosed with cancer at 21 years old. Everything went well until now a year and a half later when I am paying for the storage of our embryos. Got a bill in October for the storage of our embryos and the storage of my husbands sperm. Not sure why they are having that stored when his sperm count is practically zero. Called and left messages multiple times with no returned phone call until finally we paid it when it went to collections. In November I made a payment on the storage of our embryos. What I didn’t know was that they stored my account information and set it up on an auto pay, without authorization! In December I paid the rest of the balance and thought all was said and done. When I looked at my statement I noticed that they charged me again for the auto pay they set up. I called in before Christmas and asked for a refund. I was told Libby would call me back… Of course that was a lie. So I called back again when the girl at the front desk told me a refund check was in the mail and I would have it in a few days. It is now January 5 and no refund check and they charged my account again. My balance has been paid off, quit charging my account! The girl at the front desk had me email a Connie yesterday explaining everything that has happened, no response from her either. I have other bills to pay from my cancer treatment, this is absolutely terrible service. Dr. Patel needs a better staff on how to get things taken care of properly.

Dr. Patel Has no bed side manner and is very expensive. He is also not very nice to talk to. My gut told me he was not the doctor for me. Interviewed dr. Craig, not the doctor for me. Did ivf with dr. Couvaras and failed. Again, not the doctor for me. And now I’m with dr. Gunnala and she is wonderful and I’m so happy I listened to my gut. Dr. Mark amols is also caring and his prices are the best in town he truly cares about each of his patients. I still chose dr. Gunnala because she is an expert with endometriosis and that’s the main reason I have fertility issues. Good luck everyone. If you decide to go ivf, please interview and choose the doctor that is right for you.

We conceived our daughter through IVF with Dr Troche and after a fresh cycle had 5 frozen embryos. We decided to do a frozen cycle without success with Dr Troche. Wanting a second opinion since we only had two frozen embryos left we made an appointment for consultation with Dr Patel. It was a brief appointment and mainly they touted that they have an Embryologist with a PH.D. which is why they are so much better than other offices. Overall the cost for a frozen cycle was $ 4k more than our other Doctor but if they truly are better than it would be worth it. We signed ppwk to have my records transferred so the file could be reviewed for a frozen cycle. When we checked out the office couldn’t find where they put our ppwk showing what was owed and said we will contact you. I figured it would take a few weeks to review files to determine best course of action for FET cycle. Three months later and no contact from Dr Patels office. Then I get a bill in the mail for $ 300 for consultation. When I called to inquire I got voicemail. Despite trying to get a response for weeks through phone I received only one return call that unfortunately I missed and the message said we will try you again (not please call us back but rather don’t call us we will call you next week). Still to this day no response from office regarding initial consult or question regarding invoice. We paid it but we will NEVER use them for fertility treatment. Thanks for wasting 6 months and $ 300! I will be returning to Dr Troche for our final FET cycle.

I got pregnant with them twice and I lost both ogf them. But I never get any answers what was wrong. Dr. Patel answer was «I don’t know» that was so enlightenment to me as you can understand as a infertility patient. I am still looking fertility dr who can truly help me who is not going to tell me «I don’t know.»

Dr. Patel is an amazing Doctor! My husband and I tried for over three years to get pregnant with no luck. I was referred to Dr. Patel by my gyno and I did my research before setting my first appointment. We ended up having to do IVF with success on our first try. We are so happy and great full to him for our beautiful baby girl. He is not only a great dr but he is so kind and makes you feel at ease in his office. This is definitely a stressful process and he made us feel so comfortable. I did read the previous reviews from 6 months to over a year ago and I do agree that a couple of his staff sucked but I do know he has a whole new staff (not the nurses — they rocked). I would highly recommend Dr. Patel and his office.

After experiencing highway robbery at Advanced Fertility my wife and I took our chances with Dr. Patel at AAFRH. Needless to say we are 9 weeks pregnant after our first try! Dr. Patel is a honest, friendly, and sincere Doctor. I can say he genuinely takes the time to answer all questions and to make you and your family feel at ease. There are bad reviews about the office staff, and I can honestly say I wholeheartedly disagree! My wife and I felt like we were coming to see family every week and even missed them once we got pregnant! Doreen is hands down great and knowledgable. She goes out of her way to make you feel comfortable and to keep you smiling. She never allowed us to lose hope or get discouraged. The front desk staff and other nurses were great as well. There is nothing we can say negative about our experience. I highly recommend Dr. Patel and AAFRH.

The front and back office staff are completely incompetent and are a nightmare to work with. I love dr Patel and have tremendous trust and faith in him, but the web of office staff incompetency is so thick it has kept me from making another appointment bc I just can’t take the added stress in an already difficult situation. I have been trying to get a receipt for thousands of dollars that was paid over a month ago. I also got a bill that was 1 year (yes that’s correct) late. I don’t think it was even legit but I can’t even remember because it was a service that supposedly took place 1 year ago. I got a letter threatening to send me to collections despite it was the first time I was ever contacted about his bill. I called, thy acknowledge error and apologized but ten never fixed the issue. I’m so fed up and I can’t file my taxes until I get this receipt

I am a new patient… I came in and signed In for my appt, when I did no one at the front desk greeted me. I now have been here for 20 mins and still no one has acknowledged me or given me any paperwork to fill out.
The office is small so there is no reason for the staff to ignore or forget about their patients when they enter the office.
As I sit here and listen to the front office staff I can tell they are very unorganized and can use some training in customer service.

My husband and I had been trying to conceive for almost 2 years. We were fortunate to get pregnant twice, but miscarried both times. It was devastating. We were referred to Dr. Patel through our OBGYN. After working with him for just two short months, we were able to conceive for a third time and were able to keep this pregnancy. We are so excited and grateful Dr. Patel’s assistance. Not only was he able to assist us in such a short period of time, but he also made the experience a very comforting one. We felt very safe with him and enjoyed working with him. I would recommend Dr. Patel to anyone.

Although we liked Dr Patel I have to agree with the other reviews that the front and back office staff have much to be desired.
We overpaid the amount owed his office and even though his office acknowledges that they owe us the money in over three months we do not have it.
We have emailed the office manager every 7 – 10 days. She’ll respond saying that she’ll look into it and get back to us but never does. Very aggravating.
There are many great doctors out there to choose from. I don’t know how you would know how the support staff is until you actually do business with the clinic. If you decide to go with AARH I hope you have a better experience than we did.
BTW, this is not the first time that we experienced horrible communication with the staff there but this was the one that pushed me over the edge to let others know.

As an egg donor, I have worked with Dr. Patel on four different cycles. However, not even the compensation motivates me to ever donate again– due to my experience here. Not only does my experience leave a sour taste, but medical records were released without verbal or written authorization. Karen and Anne continually fail to return my emails and calls regarding why they were released! During my donation, I had many complications, and Dr. Patel didn’t even flinch or at least act like he cared. He definitely sees his patients as more of a paycheck than an actual person. I definitely do not recommend.

I love Dr. Amols and the entire staff of AzARH. My husband and I tried for 2 and a half years to have a child and all it took was the help of Dr. Amols and his staff to make our dreams come true. We are currently pregnant with twins and couldn’t be happier. You will not find a kinder, more compassionate doctor anywhere else in Arizona.

I absolutely love dr amols! However, not very impressed with his front office at all! I have received multiple bills several months after treatment and am a cash patient and was told everything is a flat fee per procedure! It’s also so hard to get ahold of them…

We recommend Dr. Amols and the staff at AZ Assoc for Reproductive Health! We ended up needing an emergency ultrasound on our way out of town over the holidays and they were so kind to squeeze us in (where many others couldn’t, since it was so last minute.) They provided us with the necessary information we needed with our diagnosis! They also provided us with important phone numbers in case we needed to contact the DR in the event of an emergency — which made us feel so comforted!
Karen, the office manager is also amazing! She is going far out of her way to help us with insurance benefits. I am sure many know how rediculous it can be to work with insurance for infertility… and Karen has been SO helpful to assist us with billing and other insurance issues.
They have a great team and would recommend them!