Anderson Appliance

We have a Viking side by side refrigerator, purchased in 1998. Never a problem — so first order of business — hearty endorsement for Viking.
Anderson Appliance was listed on the Viking site as an authorized repair service, so I gave a call when I discovered Haagen Dazs soup in the freezer. The repairman, Steve, arrived as promised same day. I really appreciated the after-​hours appointment as I feared we would lose everything if the situation lasted overnight.
The situation turned out to be human error — as best we can tell we must have blocked the freezer door by a gap of some sort. No repair required. So again — yeah Viking. I’m giving 5 stars for the outright professional approach of the repairman who charged only $ 89 for the full diagnosis of the system — and offered to credit the diagnostic charge if the problem turned out to be anything requiring a return visit or repair.
Truth be told, I expected a much higher charge for an after hours, same day visit– if I could get one at all. I did expect a professional approach — and I got it. I also think repair services deserve a little credit when they behave so ethically.

For longer than I care to remember, my upper built– in oven didn’t heat. Finding a replacement part to purchase was impossible because of the age of the appliance. And replacing it with a new oven would require major cabinet reconstruction.
So doing the next best thing– that oven became known as the Cracker Box and that’s where chips and crackers called home.
From the beginning of my oven saga Steve Anderson of Anderson Appliance was involved. He did his best to try and locate the needed part.
In the meantime Steve Anderson kept my clothes washer and dryer in «tip top shape” — considering their age! Anderson Appliance has been my go to service repair man.
Out of the blue, a neighbor who was remodeling his kitchen, offered me his old working oven.
I called Anderson Appliance and once again, Steve came to the rescue. Over the phone he verified that the needed part was indeed interchangeable.
Steve came at the appointed time. He’s pleasant, knowledgeable, and a neat worker.
And best of all– BOTH OVENS are now working.
I would highly recommend Anderson Appliance for any of your service needs. He is very familiar with all brands and models. And his rates are very fair.
A true jewel for your reference book.

WORST COMPANY EVER! Beware of their terrible customer service, and follow up. My recommendation is don’t use them. They came out to fix my built in GE Monogram refrigerator and ended up blowing the temperature circuit board! When I told them all my frozen and refrigerated groceries were ruined and I wanted reimbursement, they said «groceries aren’t covered» as a reimbursed item. Period, end of story. What HORRIBLE customer service! I will tell everyone I know there are just too many good appliance repair companies out there to be categorically dismissed like this and have to put up with this response. They claim it was coincidence. To me, it’s HIGHLY suspect that the circuit board blows when it was working fine up to the time they came and «fixed» my refrigerator.
This wasn’t the only bad experience with them. They had to order parts to repair my refrigerator initially and no one ever called and followed up that the parts were in to reschedule the repair. I had to call them when I didn’t hear for 10 days and then they responded: «Oh yeah, the parts are in. When would you like to schedule the call?» Really? Good by and Good Riddance.

My home warranty put me in contact with this company after my refrigerator stopped functioning. Their service technician was polite on the phone. However their main office was rude and deceptive. I was contacted by this company on one day and told by their office that a technician would be out that day between 10am and 1 pm. I received a call at 12:30 stating that the technician was experiencing «truck problems» and I would not receive service till the next day between 10am-​1pm. Next day 11am I did not receive a single call. I contacted the company at 1053. And was told that they had attempted to contact me four times. The representative on the phone refused to connect me with a supervisor or manager, and she quite blatantly called me a liar concerning their attempts to contact me. I had to contact my home warranty immediately after that conversation and was connected to another company for service of my refrigerator. Beware this company and it’s poor management.