Allcare Internal Medicine

I Highly, Kathleen Gerace, for Many years over 22 or more she save my life and ever since she been my Drs. I follow her from Gilbert she move her office to Scottsdale even since I live far I go she a great dr. I never give up on her Thanks again my family loves going there Drs. R great specially Gerace and C. Brown they list to everything u have to say These is a great place to take ur family to see the Drs

This place is a joke. I booked an appointment through a third party company zocdoc to get a check up on my day off, Scheduled two days in advanced. Even got a text to remind me of my appointment at 1:30. When I showed up Danielle ignored me when I checked in early, we made eye contact. Then after 1:30 I re approach the desk and she asked if I need to check in, when I tell her yes she says your the one I’ve been trying to call. My phone shows no missed calls or voicemails, she then leaves comes back and said she cannot see my for my appointment because it wasn’t available and there systems don’t work with zocdoc. Why do you have it? THEN because it is now AFTER 1:30 now they no longer accept walk ins??? Are you kidding me?! I was THERE before 1:30pm AND made an appointment. When I had got to my car I was still a little upset and called to ask for a manager and was told she was gone but then got put on the phone with a gentlemen who continued to interrupt me and argue about how it’s not his fault. This place is so unprofessional and need to get there stuff together and stop wasting people’s time and stop being so unprofessionally rude and condescending when they take phone calls!!!

Update. By chance, had a conversation with the doctor who owns this practice and she is very knowledgeable and provided me assistance with my anemic related issues. I just think there are communication challenges with this staff, so you definitely need to be very clear what you’re needing. Don’t settle for less. It was noted that with my iron blood work they ordered everything but my hemoglobin count, which was frustrating. I’m pretty much bed ridden with anemia so this is a serious ailment. Mixed experiences. I originally saw Dr. SETHI when she was practicing at ALLCARE but she moved to another office. She was very thorough but even with an appointment, be prepared to wait. Now I see the nurse practitioners and they are very good. I’ve never met Dr. G. My recent visit was annoying. I called, made an appointment, told the front desk a minimum of 5 times I needed blood work to check my iron as I was feeling anemic. I fasted the morning of the appointment, arrived and they took me to their lab for the blood draw. I voiced my concern that I had not seen the NP yet and wanted to be assured they ordered correct blood tests, especially my iron, Vitamin D, B12 and sugar. They assured me I was getting everything I needed. I then waited over an hour to see my nurse practitioner. You guessed it, they did order any of my specific blood work, including iron. I had to get stuck again. Both arms stuck for blood. I’m indeed very anemic and Deb is taking good care of me. I see her again in two days for next steps. I dislike the wait time, I’m not impressed with the front staff not listening and speaking with nurse practitioner prior to my blood draw. Keeping my fingers crossed that Weds. goes better.

Seriously less than impressed with this place. I found Dr. Gerace through Zoc Doc — I decided to see her because she was five minutes from my house and I needed to see someone quick. Saw her PA my first appointment regarding rib pain I was having. Dr. Gerace came in and before even really consulting me about what she thought she went right in to giving me an adjustment. She said my rib pain was due to carrying my child. They said come back if the pain persisted and they can give me another adjustment or order an x-​ray. Went back a week later for a follow-​up. Called in the morning for an x-​ray because they said they do that in-​house, along with a few other services most offices don’t do. So I called at 8 AM, was able to get in at 11. Great. Signed in at 10:55, was finally called back at 11:30. The medical assistant proceeded to tell me that they don’t do rib x-​rays in house, that I would have to go elsewhere. I asked why I was there then and he let me know they needed to see if anything else was going on with me. There wasn’t. He took my vitals and then said I was up next so it shouldn’t be much longer. Fast forward 40 minutes when Dr. Gerace finally came in to see me. I would have walked out half way through the appointment except I really needed the x-​ray ordered. Mind you I had my 22 month old daughter with me the entire time. This wait was absolutely unacceptable — there was no apology or explanation. By the time all was said and done I walked out of there an hour and a half after my initial appointment time and had about a total of five minutes with the Dr. I asked how long it would take for the x-​ray results, the Dr. let me know it would be a day or two. So I was surprised when at check out I had to make another appointment for a follow-​up in two weeks to go over the results. My co-​pay is $ 50 each time I visit. Anyway — I got my x-​ray results back from them via the patient portal online later that night. After reading all the horrific reviews about this place I canceled my follow-​up and will NOT be a returning patient. I do not recommend this place at all.

I’m not one to go out of my way to leave a negative review, but I had such a bad experience with my doctor that I feel I should post here. It’s important to choose a medical professional who is both attentive to your needs and, well, professional, and my experience lacked both of these aspects.
This review NOT meant to be negative towards All Care as a whole, as I can’t speak for the entire establishment. There are other doctors available at this location, and I just happened to have had an experience with someone who wasn’t helpful. The rest of the staff was genuinely sweet towards me and were just all-​around great people. I waited approximately a month before writing this up so it wouldn’t be in the heat of the moment and the experience still upsets me, so here we go.
I had D. Bredeson see me. I went for an annual checkup as well as to specifically seek guidance on dealing with my anxiety and chronic back pain (attributed to my large chest area). When discussing my anxiety, I mentioned how my mother also had GAD and that I was experiencing all of the symptoms. I told her that the symptoms began three years ago, and that it was severely impacting my relationships, causing me to feel overwhelmed, and that it was hard to get through it all. Seeing as the disorder is genetic and most prevalent in women, it’s not farfetched for me to think I inherited/​developed it. Did she recommended I see psychologist/​psychiatrist? No. Did she discuss it further? Nope. instead, she took the opportunity to lecture me, saying, «You don’t know what living a hard life is like, honey. You’re only 20, you don’t know.» Regardless of whether or not I have it as hard as others, the fact remains that she chose to (wrongly) invalidate my experiences based on my age, rather than helping me in any way. I also mentioned my back pain, wanting to know what I should do to resolve it, and she didn’t even acknowledge the issue. It’s not in the records, either.
Again, the rest of the professionals here are great. This is simply my own personal experience with my doctor and you should take this review with a grain of salt. Thank you!
**Update: I was contacted promptly after this review and was told that this situation would be further looked into as they were not aware of the situation beforehand. The person I spoke with was also very sweet and understanding. :)

Bad bedside manners, and practically bully their patients. I’m not sure why Gerace doesn’t attempt to build a good patient-​doctor relationship. Her staff is either not well trained or just simply careless. The front desk is often vacant, and when they do assist they often give you the wrong information. I got a list of dermatologists once that were no where near where I live. I literally ran back in side and said, «why would you give me this!» Then during a follow up I had asked for my previous visit’s receipt since I had paid cash, turns out it was no where in the system that I paid. Luckily it was the same girl that took the cash from me so she clearly remembered the incidence from a week ago. I was furious. I mean, if I didn’t bring it up, I know I would have gotten a bill in the mail.
Recently I canceled an appointment for a follow up as I absolutely did not feel I needed one. What for exactly, to pay my copay and then get a referral to see another doctor. Anyhow, when I attempted to just get a referral I was told it would take 2 weeks. I’m sorry, what? If I come in and get seen, I’d get a list of referrals right away. Their response to when I asked why it would take 2 weeks was, quote «we’d have to find a doctor in the network and there are lots of patients that need referrals.» How amusing. I told them well, it can’t possibly take that long because I know exactly where I want to go, and once I told her, she was like oh, yea I’ve heard of it. It will still take 2 weeks. (insert many emojis here)
Anyhow, I then took the matter to my insurance, which is blue cross blue shield. Found out, quote, «blue cross blue shield does not require referrals for HMO.» Learned something new. If only Dr. Gerace’s office didn’t try to make it so difficult for me to go where I wanted, which was the AZ pain clinic, which is such a big facility that of course they’d accept my insurance. Common!
Anyhow, I’m done with this primary care. Waste of time. Do yourself a favor and go somewhere else. There are better primary care facilities out there. Oh and try to communicate with your insurance and understand your rights, otherwise places like this use such lack of awareness to their advantage and really prioritize the business aspect of medicine over medicine itself.
Honestly feel bad for some of her Physician Assistants because they’re actually sweet and do care, but their good services do not outweigh the numerous poor experience I’ve had with the staff and Dr. Gerace herself. Oh, I once called and spoke with Dr. Gerace and mentioned I had seen Dr. Brown, and she cut off my sentence just to clear the fact that Brown was not a doctor but a PA. The only thing I could think was, if titles mattered so much, how about try to stand up to what it means to be a doctor. Anyhow, these are just a handful of situations that have stuck out the most.
The advice I have is: do your research. Stay proactive about your health and healthcare system. Know what you can and can not do. Communicate with your insurance. And do not accept nonsense.

Do not go here! Went here for a few years because I was too lazy to change doctors. I’m on my third doctor there, since they keep leaving.
Spoke to Hayden on the phone today and she was very rude. I was so in shock, I asked her if she was being serious, and she proceeded to tell me I was being rude (this was after my insurance called her and settle the charge she said I owed). She went on to try to explain why I had been billed, very rudely, and half of it did not make sense. Something about not getting a fax.
I almost always wait 45 minutes plus when I have an appointment. I have never read any reviews on them and after reading them I’m glad to see I’m not crazy. They do always want me to get labs even when I just had a bunch done when I came in for something else. They have also made me an inactive patient at one time, when I told them I was going looking for a new doctor, without even telling me. I always thought they were kind of shady and after reading all these reviews my suspicions are confirmed.
I have trained people on customer service and if they acted the way she did on the phone, they would probably not have a job. I can see from the multiple reviews, I’m not the only one they are rude too. Also this is not the first time they have been rude on the phone to me.
They only good thing I can say is they have a very good PA, named Christine, I think, but I’m sure she will be gone soon too. I will be getting a new doctor ASAP.

Absolutely horrible. It’s extremely unfortunate that I have to write this review because I have had an awesome experience with Dr.Brown. Dr. Brown has helped me a few times and I couldn’t be happier with her personally. I told her I was having chest pain and she had me do an ekg to figure out what was going on. The ekg came back showing that I had a RBBB. She said it was nothing to worry about and if my heart continues to cause me pain to follow up with a cardiologist. The pain would come and go randomly so I thought nothing of it. I came back a few months later to get some antibiotics for a bacterial infection and I saw Deborah NP who asked about my heart so I told her my heart was still hurting off and on randomly. She ends up freaking me out telling me «you could drop dead in front of your children» and that «you’re 31 now you need to take care of yourself». Her bedside manner was completely uncalled for and unprofessional. So I ended up leaving that appointment pretty shaken up. I called the office back and spoke with HAYDEN who is the office manager who by the way is always rude to me when I go in there. I asked her (slightly frustrated) if I could have Dr. Brown call me and tell me if this was something to be more worried about based off the fact that I had the same ekg and two of their doctors gave me completely different answers. She said I needed to come in. I have had Dr. Gerace call me back before so I was confused on why they would need to see me again. I’m assuming to bill my insurance. During the phone call with HAYDEN she told me «to not talk over her» and that «she has other phone calls that should could be taking». This was with a raised voice and extremely rude. I cannot believe the unprofessionalism of this woman. I’m surprised she still has a job there. I told the staff about my incident with her and they all laughed and it seems to me that she does this a lot. I was just trying to get some answer about my heart and to be treated so poorly is really unfortunate. I looked past all of the horrible Google reviews on this place but it’s sad that they are all true.

Good doctors. Very vveerryy VERY VVEERRYY slow service I am writing wile I’m waiting it’s been one hour… also the employee are very rude hate this place I’ll never come back there again I don’t recommend to anybody .
U tether pet Another 40 – 50 $ and not wait 1 hour and 30 min like a looser. Again do not do the same mistake I did and pick a different clinic.

Physicians assistant was good. Office staff not so much. I was billed incorrectly and office staff was super rude. I’m finding another Dr.

This is the best doctor I have ever been to. They are open on Saturdays, the wait is always very short for my appointments and the office staff is very helpful and friendly. Every time I need a prescription refill request they send it to my pharmacy right away. My only minor gripe is that they do really stay on top of all your testing and require you to get all the necessary tests within a certain amount of time or they will drop you as a patient, but as long as I don’t have to call off work to get an appointment, it’s not an issue.

I’ve been a patient here for a few years, and my wife has been for the better part of a decade. Originally our experiences were good but have gone downhill; we will be looking for a new doctor now.
Earlier this year I went in for a nasty sinus infection, and walked out with hundreds of dollars in worthless labs and tests (EKG, kidney ultrasound, etc) because she was concerned my blood pressure was elevated. She hardly even acknowledged the original reason for my visit. When I returned for a followup on the medley of pointless tests she not only blew off the original concern (the blood pressure, which was back down to normal) but launched into a lecture about diet and weight, and how I was at risk for «Dysmetabolic Syndrome X» due to my weight and diet, which would put me at risk for Pre-​Diabetes which would put me at risk for Diabetes … it felt very much like lecturing and being talked down to rather than any genuine concern for my well being. They wanted to schedule me for some kind of dietary counselling sessions and when I declined they followed up with several high-​pressure phone calls trying to twist my arm into signing up for the counselling sessions.
My wife as well has felt that her concerns when visiting are being brushed off in favor of talking about diet and weight, and are constantly offering her the latest and greatest in prescription medications that can help with weight loss. When she recently cancelled (yet another) panel of lab work they had arranged, they called and left a very snide, passive-​aggressive voicemail to the tune of «Since you cancelled we are going to assume you have a new primary care physician, please inform us who they are so we can forward your records to them, we’re marking you as an inactive patient.» Wow!
Between that and certain policies (you’ll be removed as a patient if you miss your annual checkups, exorbitant fees for missing an appointment that would make predatory lenders blush) we feel less like patients and more like customers. If they want to treat us this way, we’ll be finding a new PCP, yes.

I’ve been going to Allcare for a few years now. Somehow they always come up with a need to do labs. Won’t sign scuba release forms without a physical and labs from Kathleen Gerace but she is booked two months out. Every time I’ve come here I’ve always needed some labs, gets annoying. I’m dropping allcare as my primary and hoping that I don’t have issues getting my file moved to a new doctor like my friend did. Stay away from this office!

On my last visit, one of the front nurses printed out the wrong patient’s summary form and gave it to me. If you want people to be completely careless with your personal medical information, then by all means go here.
When I called to cancel my appointment (which I thought I did that same day when I walked back in there after I realized she handed me the wrong summary) the person on the phone didn’t seem to care at all that I was given another person’s summary. When I told her why I didn’t want to be a patient anymore she just said «okay» no sorry, nothing.

Dr. Gerace and the Nurse Practitioners are nice, but the wait time isn’t worth it. I have been to the office several times over the past couple of years and each time I sit in the waiting room for at least 45 minutes before they bring me back into an exam room. It seems like it is too much with the scheduled appointments plus walk-​ins for them to handle.
I also feel like there is a push to get you to schedule a follow up appointment, or to come in for a «wellness» exam. I am not sure if that is due to the doctor’s philosophy that she wants to see you in person to follow up or to see you for wellness checks, or if she is just trying to get appointments on the books.
I don’t see myself being a long term patient of Allcare.

I’ve been a patient with Allcare and Dr. Gerace for at least 10 years. That said I’ll be looking for a new primary care physician in the near future. The customer service is not personal anymore. I’m happy to start looking elsewhere.

I gladly give Dr. Gerace and her staff at All Care 5 stars and if it was an option I would give it 10 stars! I have been a patient of Dr. Gerace for over 10 years now and have nothing but the best to say about her as not only a Physician but a person as well. She has always taken care of any concern that I have ever had. I have always gotten my referrals taken care of promptly and to my satisfaction. There have been a few times where I was hospitalized and Dr. Gerace went above and beyond to make sure the staff at whatever hospital I was at was taking the utmost best care of me while in their facilities. Any concerns I had she was always contacted and responsive immediately. It is really hard now days to find a physician that actually takes the time to learn you as a person and not just another dollar sign. Dr. Gerace is that physician!
I would absolutely 100% recommend Dr. Gerace to anyone looking for a farther than superb physician in the greater Scottsdale/​Phoenix area.

As a pharmacist I tend to be skeptical of physicians. But Dr Kathleen Gerace has always proven not only knowledgable but willing to listen. Her office is busy and running a walk in clinic side by side with a standard physician’s office is a daunting task. Today’s health care is extremely complicated and patients (me included) can get very frustrated that things do not always go their way.
Each time we have visited, Dr Gerace and her staff have been quick and efficient. Addressing our health issues and the managing the insurance billing for us. Finding Dr Gerace was a blessing and we are glad to call her our family physician!

Unfortunately I have to give them a 1 star rating but really they deserve 0 stars.
I originally went to Dr. Gerace because she was recommended to me, that was my first mistake. After my initial appointment they had scheduled a follow up appointment and wanted to go over my family health history in more depth.
I marked on the forms that I smoked 3 cigs/​wk, if that. When going over my health history she confirmed with me how much I smoked and that was it. Months later I get a charge on my bill — «BEHAV CHNG SMOKING 3 – 10 MIN» for $ 28 — Are we serious? I’m a full blown adult and I’m getting charged for a conversation about the risks of smoking!!! I’m well aware of what they are and the funny thing is is that the conversation never happened. Instead she lectured me about how I can’t be taking the prescription she gave me and drive because if I got pulled over I would go to jail thanks to stupid laws in Arizona. Thanks for the added anxiety about my anxiety meds you gave me idiot!
I called in and asked about the charge, explaining my point. After 4 weeks of back and forth, them not getting back to me, me having to call and follow up every couple of days. Someone at the front desk earlier this week ends up telling me that my insurance put that charge there and it had nothing to do with the Dr. — ok so my bone to pick is with my insurance company? JUST KIDDING — I get a call back from Sandy, billing dept at Allcare, letting me know that the Dr sees it as a just charge. What kind of practice is this? What else do they charge for and don’t tell people? It’s not about the $ 28. It’s about integrity.
Take a hint Dr. Gerace — Learn some bedside manners because you currently suck at it.
I would not recommend this place to anyone. Not only are they rude but they obviously don’t have any integrity which are 2 things that I don’t want when it comes to my healthcare «professional»!

I******please read, heed and consider my opinion before booking an appointment*****
I gave one star BC 0 is not an option. In my opinion this is by far the worst office I have been to and I am not a sheltered person by any means. The staff, as stated in previous reviews, is rude and unattentive at best. Whether in person or over the phone they are cold and condescending, which only raises red flags for me as a patient. I am currently unable to obtain my medical records from them. They received 3 request from my new Dr.‘s office and several calls from me. I am so desperate I was willing to go get them myself in person but apparently they are being held for ransome as I was told I would have to pay PER page if they gave them to me! I spoke w the manager yesterday who apologized and promised they would get them to the new office ASAP and nothing! I can’t even get a vm. I called again the next day and again an apology followed by it will be done asaP and nothing was done. I will EVENTUALLY get my records, however I will NEVER go there again. Be warned as well that while you will likely see the Dr. The first time to establish care, you will likely only see a PA after that but be charged the same. Also, I had to really create a scene to be seen last time I went, which prompted my change of physician. Not only did they NOT schd me with the Dr as requested, they also had me waiting way past my appointment time, let me add I was the 1^st patient of the day — I requested to b the 1^st as I was unhappy with how long the previous wait was! I was livid. Also, just so everyone is clear, I’m also sending this feedback to the Dr.