24/7 AC LLC

²⁴⁄₇ LLC. A/​C my experience on 6/​25/​16
In March of this year my parents had their entire A/​C system replacement completed by ²⁴⁄₇. This process took 3 days to complete! First day they arrived with two technicians, only one staying for the entire day. Of which he left several times to retrieve items he should have already had. Return next day, stayed for several hours, abs left stated that he had an emergency to attend to with a Co worker. In the third day, he returned, abs did finally finish the job.
Last night, the (3 months after the install) the house was not cooling down. Temp was climbing to 86* system was at 78. I checked the unit outside to find a frozen line. I shut down the unit, kept the fan running. This was at 830 p.m. checked the unit in the a.m. ice was melted at 630. A.m. called ²⁴⁄₇ @ 730. Left a message on machine. Called back at 830 was answered be ca lady. Told hey the situation is, she told me she would would but me on a «brief hold» 28 minutes later, I hung up abs called back. She stated that they were having problems with the internrt? I said well what about having a tech. It here? She days yes, not a problem. The window of time will be between 4~6 p.m.(8 hrs from now.) I said okay.. and I will receive service today correct? She replied yes, for sure. At 530, stil no call back from anyone, so I called again. This time the tech answered the phone said he was on a roof in Awahtuke. He had about another 1 to 2 hrs to go. I said, b okay. Are you still coming over after that? He said yes. I waited until 746, called back again and the same lady answered the phone earlier was again on the other end. I inquired add to the technic8 was. She said she would give him a call, and call me back. She NEVER did. I have called Two more times leaving messages. The LAST one at 930. Stil no reply. My RECOMMENDATION IS FIND SOME ONE ELSE.

No star for this company. Waited last Saturday for a technician to show up, waiting today and no technician has shown up. I paid $ 400 cash last March and was promised they would service my unit every 6 months for two years. I’ve called the company and no answer, no voicemail. Total rip-​off. I do not recommend ²⁴⁄₇ AC, llc., save your money for an honest company. Very unprofessional!

We live in a home built in 1964. When we bought it 2 years ago we knew there was work to be done. We started with some electrical work and went from there. We knew the A.C. was old and not efficient. In the HOT summer the bill is $ 250 and the house is only 1700 square feet. It had iced up twice and we knew there were issues. This time not only did it ice up, but the blower quit. So we asked friends for recommendations. Our friend gave us this place. Now we KNOW this is going to be a HUGE job. Not only is the unit shot, there will be some duct work and insulation. We need a company who will offer financing. But we plan on keeping this house so we want to do it right.
My wife talked to Junior and got a lot of good news. He mentioned because it is winter they are slow. He also mentioned that since the 2016 are coming out he could make a good deal on the 2015. He put us at ease and made a appointment for Monday 8 am — 1 pm. Well that window came and went and NOTHING. He had my cell. I texted him. NOTHING. So I left. Later my wife got a text saying that on their way home from California they ran out of gas. I was kind of weirded out. I mean he uses gauges and tools right? Why can he not use his gas tank gauge? So he mentioned that he could still make it over. Another hour goes by and still nothing. So this time I call the office. Some lady answers. She kept having to stop me because these dogs were barking up a storm. She had no answer for why Junior was not coming. All she said is she could call. Well late that evening he calls. He tells me about running out of gas. His excuse, «sometimes when it rains it pours.» There was no apology. I mean who cares I got to sit at home and waste a whole day right?
Well he DID come recommended (and I am seriously thinking our friend needs help) So I made another appointment. The next day 8 am — 11 am window. Well I wait and wait… you get the picture right? at 11:30 he texts and says there is no way he can make it before I have to leave for my doctor appointment. He wanted to know if he could come by at 2:30 — 3:00. I talked to my wife. We were done. We are expecting to do a HUGE job. One of the biggest purchases next to a car. We said, no in this case, two strikes and you are out. So I didn’t even text him back. I then came on here and found these reviews. OH MY GOD IN HEAVEN… as Garth Brooks said «Sometime I thank God for unanswered prayers.» After reading these reviews I am THRILLED he has no idea how to put gas in his truck! He won’t be selling me a system and I sure as hell will not be calling him back. THANK YOU Unilocal!!!

I am in the Do not call list for ages. But this company still called me out of the blue. I understand that they are trying to get their name known. But the «Do not call» list is there for a purpose. They should not call people who are in the Do not Call list.

Cold called my 91 yr old father in law and sold him a brand new unit after telling him that everything was wrong with his (working fine) ac unit. That was in April. Now in July with outside temps over 100° and several visits to try to fix it — still not working. They do not understand the unit and seem incapable of fixing it. Not answering when I call, not returning my vmails.
Next stop BBB and attorney general’s office. Then my lawyer…
Stay as far away from these guys as you can get.

This company makes repeated unsolicited calls and ignores the Do Not Call list. When asked to stop the calls, the callers are rude.
If a company does good work and is owned by law abiding people, their business grows by word of mouth and they do not ignore the law. This company obviously cannot survive on the quality of its work and therefore makes desperate «cold calls».

I received a cold call from ²⁴⁄₇ AC and their prices were so reasonable compared to other AC companies, I jumped at the chance to save money. They called to confirm the appointment, they arrived on time and they did an outstanding check-​up inspection. I needed two replacement parts and they replaced the parts at a discounted price. Supervisor Casey explained my system to me and showed me photographs of what needed to be replaced and I trusted him enough to have the replacement parts installed immediately. After seeing what a professional job ²⁴⁄₇ AC did, I will never consider the previous well-​known AC company who calls me to remind me about servicing my unit.

We are on the DNC last. We have never inquired about services since we have a family friend who takes care of our AC.
I informed the young man on the other end of the line that we are on the DNC list and I got dead air. The next call will be recorded and handed over to my attorney.

They called out of the blue to see if we’d had our annual service done yet, and my husband had them come out to perform it. They weren’t here 10 minutes and told my husband we needed new AC/​heat pump units, to the tune of $ 12,000.00. The units were pulling too many amps, there was excessive water in the drain pans, the coils were corroded, yada yada yada. Well, being the suspicious character that I am, I called our regular AC fix it guys to get a second opinion. Without telling them why, I just asked them to perform the usual check for leaks, etc. Absolutely clean bill of health (big surprise). I asked about the amps and they said it was well within the normal range of our units. I asked about excessive water in the drain pans, and they said there was no water in the pans at all, and the units were draining fine, no clogged lines anywhere. They said if there was excessive water it was probably due to the high humidity we’d been experiencing. And the corrosion, well it’s no more than would be expected in 20 year old units and it isn’t causing a problem. Gotta love those older Trane units! And the best part of all, they didn’t even charge me to come out!
I’d give ²⁴⁄₇ no stars if I could. Find another outfit and if they cold call you to perform a «tune up», hang up the phone!

Wish I could give no stars! They called yesterday and said they are in the area would we like them to service the AC. We just had it done but were looking for a second opinion about what is wrong with our daughters room being so hot. They were scheduled to come today between 2 – 4. It is now 5:20 and still no call and no one has come. Glad I wasted my entire afternoon waiting for someone who never showed up. Guess I now know why they are cold calling looking for customers!

*Update* Two-​Three days after Jason came out we tried to turn off the A/​C because it was cool outside. The unit wouldn’t turn off, the fan kept running and the a/​c wouldn’t stop. We tried turning the thermostat temp up but that failed also. We called ²⁴⁄₇ AC back and was told that it might be an additional charge to fix the problem! This was the same issue that we had called them out for — when Jason came out the first time he said «everything is working great!». They sent two other techs out but they we’re not able to find the issue. We were told that another tech named «junior» would need to come back out and they would call us to arrange a time. So they left us with a thermostat that won’t stop running… no thought to what my electricity bill will be!
As of today ⁴⁄₃₀ we are still waiting for «junior» to come back out… $ 387 dollars later and I’m back to having an a/​c that won’t shut off.

I highly recommend this company ²⁴⁄₇ AC. «Junior» answered my call & was able to come out same day–
pretty much right away. He had excellent communication– he let me know by txt when he was on his way
& then when he was 10 minutes away. He was here about 20 minutes & fixed a very noisy A/​C
(the «squirrel cage» was broken– a piece of the metal housing had fallen– the blower fan was rubbing against it). He suggested replacing the squirrel cage as he said it was going to continue to fall apart– he’s going to get back to me with a quote– HE DIDN’T EVEN CHARGE ME FOR SERVICE CALL OR THE QUICK TEMPORARY FIX!
He suggested I find my purchase & install receipt (which is from another company) to see if the HVAC system & installation are still under warranty– in essence giving up the job if it’s going to save me from paying for it.
So glad to know honest, good, folk like this still exist. I will definitely this company anytime I need HVAC service.