Quality Inn

Do not give these people your money!!!
I’ve never dealt with people so unfriendly, rude and unhelpful. They promise you one thing and then the manager calls you a liar when the promise doesn’t happen. Then they back pedal because they got proved wrong. Save your money and stay somewhere else where management treats you like a customer and not a door mat.
On our trip to the hotel, our car was hit, nearly totaled and completely disabled. I called the front desk to cancel our reservation, because we were then stuck on a Friday night, hours from home and hours from the hotel and all the car rental places were closed.
They were fully booked that weekend because of the Kentucky Derby, so I called to cancel out of courtesy so someone else could take the room, the hotel could still profit, etc.
When I called I was told by a woman at the front desk that due to our circumstances, she would be happy to refund the $ 650 we paid up front to reserve the room for the weekend since it would be reserved by someone else anyway.
Weeks went by, and no refund. I called to follow up and talked to the manager who called me a liar, said they never do refunds, regardless of situation, and his staff would never tell a guest that they would issue a refund. Obviously he didn’t believe me, so I encouraged him to ask his employee. He did so and called back later in the day, the employee admitted to the manager that she said she promised the refund, the manager admitted that she had said it, and still — he was completely unwilling to give me the refund as promised. He wouldn’t even meet me halfway and refund half of it.

We really wanted to like this hotel because they are pet-​friendly and we sometimes travel with our pets. Unfortunately, we won’t be coming back here. There are lots of cosmetic issues (cracks and holes in the walls, etc) and cleanliness issues (dirt along the baseboards, hairs in the bathrooms, etc). But the deal-​breaker for us was that my son found two bedbugs crawling on him overnight. We caught one but the other got away. When we showed it to the person at the desk at 2AM, he put us in another room but I was surprised that I was still charged the full rate when I checked out the next morning. No matter how tired you are, keep driving past this one.

Second time staying at this hotel. Could not be better! Very clean room, bed was comfortable and nice bedding. First time in a long timr we felt we could walk on the carpet without shoes. Will be our go to place when driving to northern Indiana!!!

Very friendly staff. Hotel is older but room was very clean and quiet. Affordable rates.

Pretty bad. Hotel was dirty in all common areas. The first room we were given had not been made up at all– it still had trash from the previous occupants. Bathroom was sorta dirty too. Beds comfy though.

Three words! Just KEEP Driving