Winchester Auto Parts

Seriously kick ass auto parts store. I have been to a few in the area and found the others to be overpriced. Winchester has a great selection, being about 80% larger than the AutoZones and Kragen’s I am used to shopping at. But what gets them five stars are the guys there. Whether I am buying. $ 3 item or a an expensive car cover they are helpful, friendly, and even funny on occasion. They go out of their way to help you out, if you ask. More than a few times we have had to ask them to come out to the car and we point to something and say «it’s broken,» and they always know what we mean and how to fix it. This place makes doing it yourself fun. Their prices are what you would expect, meaning reasonable; certainly not overpriced. It is worth the drive if you want to be well treated at the auto parts store, especially if you are not an ASE master mechanic. I can’t find any flaws, but if I do I will update my review

Getting to know the wholesale staff here pretty well the last few months, great group of folks who go the extra mile

This auto parts store does a good job of keeping knowledgeable staff behind the counter. If you purchase windshield wipers they will put them on your car. Good inventory. Helpful staff.

What great service! Basic simple to the point give me what I need I pay you no ring around the Rosie. thank you

Helpful and knowledgeable people. Staff is friendly.
I come in here for little things like headlight bulbs, wiper blades, and windshield washer fluid.
Always in and out within 2 – 4 minutes.
Can’t think of much more to say!

Came in today for help with a code machine, Mike helped me out. I drive an E46 BMW, he used to own one and knew exactly what I needed, cool guy and happy to answer questions, got me in and out very quickly! Thanks Mike! Keep up the good work brotha!

Fast, Friendly, knowledgeable service. They guys here are respectful and easy to talk to/​understand. They can always find what I’m looking for, and if it’s not in stock, get it into the store ASAP at customers request. I’ve had especially helpful service from Tim. He’s a great employee.

The BEST auto parts stores around. Was traveling far from home and my car started pouring out steam. Luckily I was in the parking lot near the store. They came and helped diagnose the problem. Then they got me all the parts I needed for a temporary fix (burst a heater hose), lent me the tools I needed for the repair, and even watched over me as I completed it. They saved the day! Used to purchase here when I lived nearby, and I’ve never had an issue as Don N. described.
I would definitely recommend over the «chain» stores.

Always super helpful staff. Amazing at returns when the part you bought is not the part you need!

Love these guys! Always super helpful, and friendly too. In fact, Mike just installed a new battery for me in the pouring rain. Thank you so much!

This is the greatest auto parts store. The staff are extremely helpful. I don’t know much about cars, and when I ask how to do something, they just walk out to my car in the parking lot and do it for me! They have installed headlight bulbs, windshield wipers, and more! Quick, efficient, professional, and outstanding customer service.

Exceptional auto parts store and company I visit all the locations and they are always stocked full of Quality goodies that you just can’t find at any other auto parts store like O’Reilly’s or AutoZone etc… A lot of their brands are OEM brands made in America and a pretty knowledgeable staff. Unlike O’Reilly’s where everything is super cheap quality made in China and just flat out crap. Their dedication to stocking good quality parts shows to me and that’s why I continue to go as well as they’re always friendly staff including Tim he always helps me out at the Scotts Valley location very helpful friendly guy… And I almost forgot they are also a locally owned company which is one more reason to give them your business.

Awesome service. I’ll never go anywhere else if I can avoid it.

I went here this morning for new head lights and a new back windshield wiper. They were super friendly at 7:30 am and even hooked me up by installing the head light. So very nice!

Awesome customer service! On the spot changed my wiper blades, air filter and added coolant.

Good selection, nice staff, reasonable prices. Also if you have a Cougar Card (which supports our local high school) they have a special deal right now for free stuff :)

Winchester Auto Parts is a great auto supply store conveniently for us located in Scotts Valley. We do lift kits, hitch installation and many other after market truck accessories in our shop for 4 Wheel Driving, Rock Crawling and Towing. When we need something for our projects the staff at Winchester always does their best to help us out. If they don’t have what we need in stock, they have it for us within a couple hours. They provide service with a smile and always do whatever they can to make sure that both Ben Lifted 4 Wheel Drive and our customers are happy and satisfied.

I have to say that this place has never done me wrong. I used to perform auto service locally and I depended on the guys at Winchester time and time again. They didn’t disapoint then, and they don’t disapoint now.
Just today, I strolled in and got exceptional service (been out of the auto industry for quite some time now) and I didn’t have to pay for the service portion of my visit. I knew the battery on my car was dusted, but they confirmed by offering and executing a FREE BATTERY AND CHARGING SYSTEM TEST for me. Once this was confirmed, I gladly purchased a battery from them and left with piece of mind as well.
No other auto parts place compairs and the guys here know their stuff.
Am I satisfied? Definately an understatement. They have my biz for life!

Like Brian T. said, TERRIBLE CUSTOMER SERVICE. I signed up for for Unilocal JUST to write these guys a scathing review. It was that bad.
Long story short, I ordered two hatch struts, left and right, and what I got was two left struts. After making many phone calls to THEM (they never even called to tell me my order was ready the first time. I waited 3 days before I finally went in, and was told that the parts had been in the back for 2 days), repeated visits, two more orders, and exactly ONE call from the Manager after he forgot to call me two days in a row, I’m getting my money back. This entire process took a month, by the way.
I hate these guys. If they weren’t going to be able to get the parts I needed, they should have told me so. A couple of phone calls to let me know what was going on would have made this process a lot smoother. I still wouldn’t have the part I need, but they wouldn’t have permanently lost a customer either.
EDIT: I spoke to the owner and he offered to pay for the part I ordered if I provided a receipt from the dealer. I took him up on his offer.
I’ve revised my original rating from one star to two. Did I get the part I needed? Yes. Did I get it from Winchester Auto in Scotts Valley? No. I’ve definitely experienced better customer service.

Winchester Auto moved into the old blockbuster building and it’s a clean, bright, well organized store with a wide range of products.
GREAT CUSTOMER SERVICE.
Visited today for wiper blades and Brandon installed them on my car before I left. I plan on returning any time I need anything for the cars.