CineLux Scotts Valley Cinema

Being a resident of Scotts Valley and a fan of our theater here, I am not thrilled to post a negative review, but I like this theater enough that I am hoping they will respond here as I can’t get through on the phone. We have been there 3 times since Christmas, and all 3 times our entire group has been freezing, in 3 different auditoriums. Today the fans were blowing cold air directly on us, and were so loud as they kicked on and off that it was hard to hear the dialog. Please fix the climate control so we can continue enjoying our local theater!

Theater 10 has a very loud furnace fan that drowns out the sound of the movie whenever it comes on. During the winter, that means the audience misses over half of the movie because the fan is on a lot of the time. A complaint to the staff produced a slight boost in volume, but not enough. What is the downside of simply boosting the volume in that room?

Every theater needs to learn from this one. Very modern and updated, they have their own food menu, coffee, beer, and wine. If u order tickets online there are screens to punch in the confirmation number and it automatically prints out ur tickets, no need to wait in line.
The staff is always super friendly and give great service. The theater also has updated moving/​vibrating seats for all the action movies.
A friend told me that every Tuesday’s movies are $ 6. Deff worth driving from Santa Cruz to Scott’s valley to see a movie.

Being walking distance from home, this has been our go-​to theater for a while now! It’s nice and clean, and the seats are comfy.
I know a lot of people have had concerns with assigned seating, but I actually love it! It’s awesome to know where you’re sitting beforehand, and it has also been helpful with selecting show times (if there aren’t any good seats, we’ll choose a different time or day).
We don’t always get movie snacks, but I do love their popcorn!

Nice theater, very clean seating area, pleasant staff, but movie ruined by couple behind us talking and opening beer cans throughout. The smell of beer was unpleasant and the noise distracting! Spoke to manager after the show about our bad experience. He apologized, it’s not legal to drink in the movie, and we were compensated. Nice gesture but still ruined the movie. This is why we usually stay home and download movies.

Would have been a 5-​star review except was ignored at the café counter while trying to order food. The gal working there decided to serve five people behind my Dad and I. They were ordering beer and we had been standing at the order counter waiting to be served (at exactly 4:40 PM Sunday 10/​25/​2015 = lost the sale = lost revenue = unhappy owner). She did not even acknowledge our existence. Still not blaming the whole establishment on one under-​trained employee with terrible customer service.
Overall nice upgrade to this old movie theater. When I was kid they used to still let people smoke inside on the side aisles at this place, glad times have changed. They have upgraded the seating to very comfortable stadium seating and have made nice improvements to the theater. This place still has the family feel of Scotts Valley which I really like.
Hope they read their reviews and make some adjustments and provide training to this specific employee as the others working there were totally on top of it. I will give them another shot at 5-​stars next time.

I’m a fan of the assigned seating trend that has started up in theaters, so I was really happy when Scotts Valley Cinema implemented the practice. I’m also a big fan of enjoying a glass of wine during a movie so I was (again) really happy when the theater opened the café that includes adult beverage options. The staff and management are friendly and the seats are comfy and roomy. I love going to the movies and Scotts Valley never disappoints.

The seats are GREAT. The café is fun. It is a pretty great theater, with some smart choices for customer enjoyment. However, it is NEVER clean. Please wipe things down!!! Don’t let your great investments in nice things get ruined by not taking care of them. Stand out from Santa cruz, and give us a clean place for a night out!

This is a nice theater with a café that sells food (and alcohol for the adults). You can choose your seats ahead of time, so there is no wondering around trying to find a place to sit. They put in new seats with a bit more separation now between the person next to you. The kids who work there are generally friendly. Minus one star because the butter for the popcorn always tastes like burned plastic. The Regal in downtown Santa Cruz is all around better (their seats recline all the way back and they are huge), but this is convenient. Large parking lot. They show old movies once a week, including some for kids which is cool.

Lots of improvements over the last several years. Leather/​leather-​like plush seats, leg room, assigned seats, and lounge. Beer and wine available at a premium price. Lounge food takes a while so don’t order if you don’t have an extra half hour or so. Regular movie food still available at the main counter, though. Nice experience. Will be back.

I like this theater a lot. The bonus is it’s walking distance from my house!
They recently changed the seating to assigned seating. I’m torn on this, but at least I know how sold out a movie is, so if I’m on top of it, I can score a good seat and not worry about showing up really early to the showing.
The theater is really clean, and the staff is friendly.

Taking a Craft Beer, a tub of pop corn to your overly-​comfortable RESERVED seats … Yes Please! This is my type of place.
The assigned seating keeps everything running smooth. You can easily purchase your seats in advance online … The reserved assigned seating feature is a great touch! As or the «Café food» CineLux attempts to dish out. It needs work.
I recently had the Chicken Quesadilla, a snack that frequents my belly on regular basis. Sadly, the cinema’s take on this dish was dreadfully-​disgusting. Either this was some sort of nasty pre-​frozen-​microwave-​mess. Or perhaps this was simply some American cheese slices slapped between yellow in color, flour tortillas. None the less, for $ 8.50 I expected something that was at least edible.

I like this theater.
I am a fan of the new assigned seating that allow you to get great seats in advance.
The upgrades to the seats make this a great place to come see a movie.

I been going to this theater since before it became cinelux. I’ve loved all the changes until the asinine policy of seat assignment. I understand this is for people that like toolset tickets on the Internet but come on, it’s not a live theater. It Is completely idiotic. It slows down the line to get tickets and makes it annoying when you don’t like your seat and are supposed to go back to the ticket office to change seats. The final straw was last night. I wanted an aisle seat and the seating chart does not indicate that the aisle seat I picked was on a wall!
I will not be going to this theater again.

I’m really not liking the assigned seating. I was ok showing up 30 minutes early to get the seats I want but now you have to buy tickets ahead of time on Fandango to get the seats you want. Fandango charges a $ 3 «convenience fee» so now I feel like I’m getting screwed. I’d give fewer stars but I think they’re service has gotten really good and I’ve been happy with those interactions.

I really liked the direction this theater was going after the remodel. It was five star, that is, until the assigned seating was put into place. I’ve gone to this theater twice since the assigned seating was implemented. Both times I needed to move, and the process to do so was cumbersome and significantly took away from the overall movie American movie theater experience.
I’ve since gone back to Costco and got my money back on the CineLux gift cards I had purchased. So long as the assigned seating is in place, my family and I will no longer go to this theater. Too bad.

I knocked this place down one start because of the assigned seating. When you purchase your tickets, the cashier pulls up a screen with the available seats and you have to pick which seats you want to sit in. The photo is somewhat inaccurate as I thought I was choosing seats in the middle but ended up on the way left side. I felt like i couldn’t move seats once I was in there (even though they were empty) because I was told people would be coming around to check seating. If you are planning to come here, plan to come early because it takes forever to purchase tickets since everyone is either 1) complaining about the assigned seating 2) trying to decide on which seats they want.
The only pluses are that it is clean and the seats are comfy. I just wish I could choose which comfy seat I wanted to sit in when I entered the theater.

Yeah, you’re gonna have to cut out the assigned seating gig… After having to go back to have it change 2 times (once because the photo was inaccurate about which side the aisle was, and once because there are certain seats with immovable arm rests — also not noted on the photo you see before getting in there) this was a real annoyance. Guess what? I’d rather have the moveable arm rest between me and my spouse and not between me and a stranger– shock). I don’t really see how this helps them since if you choose 2 in the middle of the row and have one and one on the sides that really limits their own sales, no? at least the other way you can ask if someone will move over a seat so you can sit together… no luck this way.
Other people coming in commented that the assigned seating was annoying too. When I lived in the UK I didn’t mind the assigned seating because those theaters have 1) tiered pricing 2) the chart for choosing your seats was much more accurate 4) those are HUGE theaters these have 4 rows…
I really hope this is changed back or otherwise altered because i do love this theater!

This is a great place to see a movie! Scotts Valley is a small town and most things here only make it to A-​OK status so it’s refreshing to have a business that excels at something. Parking is about the only complaint a person could have about this theater, at worst it just means you have to walk a short distance, at best it means that the place is full of people coming back cause it’s so RAD!
Beer, yes Beer! They have a bar at this place where you can order more than the standard cherry coke and sprite! They have draft beers from local microbreweries and wines from local wineries. They also have a menu where you can order more than your standard popcorn and skittles! Hot tasty pub style food and of course you can take the food or drinks into the theater.
The theater has been recently remodeled and features stadium seating with comfy large seats with retractable armrests and cup holders. The retractable armrests are a bonus if you’re on a date as you can sit close to your special someone!
Of all the theaters in Santa Cruz county this one is the best and it’s conveniently located in my home town, yay!

On a cold, windy, and stormy Saturday [Feb. 8, 2014], I decided to take my kids to see The Lego Movie. Granted it just came out the day prior and it’s raining cats and dogs so I mentally prepared for pure mayhem. What I got was the exact opposite.
Parking can be tight but if you go at least half an hour before the movie is due to start then you should be fine. There is a window out in front and next to the counter is one of those buy-​the-​ticket-​yourself machine but for some reason no one was using it. I waited about 2 minutes before being called up so speed wasn’t an issue. One adult and one child, I forgot how much I paid for it but I used my New Year’s money to pay for it, haha. I didn’t have to pay for Gavin.
A very small lobby/​concession area but it was so nice and quiet despite the herds of people walking in. Booster seats for your kids are on the floor to your right. They are yellow, neatly stacked, and clean. The theater is small plus the dude that verified our tickets told us exactly where to go w/​a big smile on his face. I love that when I see enthusiasm regardless of the position you hold.
I figured everyone would escape to the movies since it was raining badly, it didn’t appear that it was the case here. Sure it was crowded but it wasn’t anything like the theaters I’m used to in San Jose and Milpitas. It was quite a nice change and my goodness, a children’s movie but it was dead silent throughout. I can’t tell you how many times I have asked a parent to shut their kid up nicely during the movie.
Again, I was the only Asian girl there. I didn’t mind. I enjoy it.
Here’s the gist:
— clean bathroom but nowhere to change a kid in diapers
— carpet was clean, immaculate even
— seats were comfortable, clean, and made me not want to get up
I was getting up around 2:45AM-3:00AM to workout before work and then workout again during lunch so I was exhausted and suffered lack of sleep. The end results: I fell asleep about 20 minutes at the start of the movie. I can’t say that I like it or understand it because I slept through the beginning of the unfolding of the plot but I thought the movie is cute.
«Everything is awesome!»