Chase Bank

I bank at another local bank, who decided to close for a long Memorial Day weekend. I own a biz and I needed change. I ran over to Chase, desperate to find it. Patty (teller) was awesome. She told me that they don’t typically give change orders to people without an account, but waived that and helped me out in a pinch. I don’t bank there now, but that kind of service with a smile and personal (and empathetic) interaction with the awesome teller makes me consider switching. Thank you Chase and Patty!

I’m done with JP Morgan Chase … I don’t care of I do have a free account and free checks
The customer service sucks and I can’t even deposit cash into my account without being made to feel like a criminal.
They won’t accept my post office box for a mailing address.
They hold deposited checks for excessive amounts of time so they can float my money to pay off the money they keep losing.
JP Morgan Chase is more worried about suckling at the government teat for bailout money than they are about keeping their customers happy. Guess they’re just to stupid to know that without customers they have no business and will be another failed bank
Well all I have to say is good riddance

Anna and I opened a joint checking account for a project. Within a day they had violated our privacy in a major way. The fees were excessive. And when we needed a loan, they stalled and were completely unhelpful. We closed our account today and wont do business with them again. We got a loan pretty easily across the street.

The Worst bank ever!!! They arn’t worried about keeping customers … It’s amazing they have any at all. The guy in customer service looks like a crack head and he is virtually useless. Instead of trying to resolve issues… Pertaining to an overdraft we didn’t request nor approve… He let us close our account. The branch manager … Let’s call her Red… Just stands there with her thumb up her ass and doesn’t bother to offer assistance. GAWD!!! One of the most frustrating experiences ever… Not to mention one of the most unprofessional on there part good luck with them… I’ll make sure to spread the word. They charge ridiculous hidden fees and are not accountable at all!!! I would give them a negative 0 if it was offered.

Brittany and Eli really helped me out today. I had some questions about a recent transaction and they were very competent. By the way, Eli is a «relationship banker» which I learned that he is not in the match making business since I asked him to hook me up with a wealthy man. Thank you Eli for clarifying your title and being so nice to work with.

Nice staff here of good local folks.

This review is specifically for the desk employees of this branch. I had some issues where my identity was compromised and had to close an account and deal with that BS. I was also charged several fees pertaining to that account. I won’t mention names but one person in particular went above and beyond the call of duty to facilitate a smooth transition to a new account. She also reversed at least 3 different fees. So the employees are generally good in my experience. Chase however remains the 2^nd worst bank in the nation (after Citibank) in my estimation. When it was WaMu I never had a problem, and WaMu to this day is the best bank I’ve ever had. RIP WaMu.

We were on the road when we got a call from Chase’s automated service notifying us of fraud on our account. We pulled into the shopping center in Scotts Valley and decided to see if they could shed some light on the situation. The account manager was extremely helpful in reviewing transactions to analyze why the notification had been put out. It turns out that we had used our card at one of the Lucky’s stores that had their payment machines compromised by scammers. Thankfully no damage had been done but as a precaution they put a notification on our account, were changing our account numbers and issuing us new cards. I’m grateful for the bank’s proactive nature. The last thing anyone needs is their account being wiped out by thieves. Also, thumbs up for the customer service from the account manager at this branch! She was incredibly helpful. :)

I haven’t officially done any transactions in this branch since I was like, 15, and when it was WaMu.
That was back in 2006.
Fast-​forward to ²⁰¹⁰⁄₂₀₁₁ — I work for a major competing bank to Chase, and rarely use my account here anymore, so I dropped by to close it, before they started trying to get fees off of me. The staff were pleasant to work with, and the branch manager (I believe it was Rachel) made closing the account an easy experience. Took a little bit longer than I had expected, but perhaps that’s simply how Chase’s systems are designed.
All in all… a very productive and pleasant time ending my banking relationship with Chase. =P

Well, the folks who work at the bank are great, 5 stars really. They love our dog, always have a big smile and a doggie treat, most of the tellers know us by name when we come in and remember our little banking quirks and requests without reminder… like a bartender that has your favorite waiting on the bar for you before you need to order. Nice.
The two star rating is because we hate Chase’s small new business policy and we are switching. Immediately. We went from four years of free checking at WAMU to two more years of free checking at Chase. oK. Then out of the blue we get 40 days notice of a $ 15 a month fee for small biz checking unless we have crazy requirements met (husband’s left arm, dog’s future modeling career royalties ect). Since we both own our own businesses, that’s $ 360 a year total to fill exec’s pockets?! Nah. That’s a lot of vino, and a trip to Napa to boot! We will buy some dog biscuits on our own with the saved $, and hopefully we will run into the tellers at coffee cat!

Nope nope nope. not a fan, not a fan.
I had been banking with Wamu for almost 6 years when it got changed to Chase. Whatever I guess. I accidentally did an over draw on my account (20 bucks), this was the first time in SIX YEARS I had done this, and I was charged a hundred dollars.
When I went in to talk to them about it, I was told that it was the new policy and basically saying it was my fault and I had to deal with it. So, I closed my account with them. It took them over a half an hour to do all of this, and then they had the nerve to tell me that I was going to get charged to get MY money out.
Whatever, so much happier at Bay Federal. You know a bank is bad when it’s taken them weeks to close my account (I had a pending in it still at the time so they had to wait a day. never happend), and you also have people who work there talking trash TO ME about other employees.
Classy.