Best Western Plus Inn Scotts Valley

We stayed here for one night, upon arrival we found that parking was going to be an issue. There’s enough parking BUT it gets so crowded and it’s ridiculous bc the spaces are small. The hotel room was nice and clean with the exception of the dirty bed skirts on the beds. There was also a couple of sunflowers seeds on the floor but I’m not one to complain. They offer complimentary breakfast until 9:30am so that’s a plus. Overall I probably would stay here again if I had to but they do need to tidy it up a bit more.

Worst customer service ever!!! lobby wall behind desk was vary dirty, with coffee, food ect… extremely rude host Jennifer you can be naïve or incompetent but not both…
(The customer is always right comes to mind) Cesar the manager is a complete moron was going to say some other nice things about him but I believe the other posts regarding his customer service says it all…
when we got in the Room it was nothing like the pictures on the web. There was a lot of dirt and nasty dead bugs in the air vent (aggravating my Wife’s dust allergies) ground in dirt in the carpet, no gfci outlet over sink (elec. code violation) paint chipping, …was vary unsatisfied with room and The service… We turned around and left Immediately, So glad we did not stay there cuddled with the bedbugs like some of the others Who stayed there had encountered. Unsanitary, vary Bad customer service!

2015 Great Experience
2016 Forgetting Who The Customer Is
PROS: Great rates and negotiable. Free breakfast has large selection. Front desk staff great.
CONS: No longer 24 hour office closes at 11pm. Parking within the lines not enforced, Maids yell outside the rooms. Maids leave cleaning carts outside windows. Maids refuse to make up your room if you are in it. I was telephoned twice to get out of my room so the maids could clean. Woke up to leaf blower at 7:30am. Noisy if you stay in your room after lunch time. The customer is not always right. I came back to find my room locked with my property still inside (Is this legal?). No cell phone call that there was an issue. I missed my dinner engagement while I sorted it out because management was not on site after business hours. Continued my stay. Still waiting for an apology for the lack of a cell phone call and misunderstanding.
I spend $ 1,000s on Best Western and no longer feel like a guest. There should never be reviews like Michael H. 12/​29/​2015. What would the Best Western president think?

Belittling and surprising. I have now been «black-​balled» from the Scott’s Valley Best Western because I had to cancel my reservation not once – no sir folks – but twice! in the past six weeks or so. How heartless of me…
I average approx. 1500 – 2000 miles a week between half a dozen cities and cannot always predict what issue will suddenly pull me away, what a way to make a living! Yet Best Western Hotels, a «working man’s hotel» by no stretch of the term, surly set me straight! No more Best Western for you Mikee! you are «Fired!»
Thank you Cesar Gonzalez, Manager, for your sincere concern for the working person.
(ps, the wifi is terrible)

Pros: Comfortable, clean, decent (not great) breakfast included, convenient, and price OK.
Cons: Noisy (as in loud conversations, even yelling) among the cleaning staff that interrupted sleep for three straight mornings. Lazy staff in breakfast room (tables poorly cleaned, food and trash left on floor) with a reluctance to put out such things as cinnamon bread when the item available to guests runs out. I blame both of these problems on poor supervision.

Casie at the front desk was super nice and gave me an extra hour to sleep in. It’s a 2.5−3 star hotel on priceline. I give it 5 stars cause it was $ 71 and it was decent. You get what you pay for. Never made the free breakfast but it sounded good

Good clean nicely furnished room. The drawback is how incredibly noisy the cleaning team is beginning at 6:45 in the morning. It is as if they are shooing us out so they can get their work done.

Basically the BWPlus in Scotts Valley is victim of its owner’s cheapness. The room is reasonably decent for the price but the mattress is old and very hard. I woke up sore. When you are charging $ 100+ wouldn’t you think that would be important to the owners? Apparently not.
This motel sits about 100 yards from the freeway so I was concerned about traffic noise. But I heard nothing so don’t worry about it.
Breakfast was as expected: Substandard eggs and salty sausages bought for the purpose of keeping costs low. I’m not sure how motels got into the food business but I wish they’d stop and lower their rates. Are there no Denny’s around?
Overall, the mattress give this a «fail» rating.

My wife and I reserved a block of rooms for our wedding last summer, and called back a few hours later to change our reservation. The rooms were never cancelled and the hotel charged us the full rate for the rooms. We produced the cell phone records documenting that we had made the two calls, but the hotel would still not adjust the billing. In fact, the manager refused to even speak with me when I stopped by to try to resolve the issue. I have never been more discouraged by a customer service experience.

The stuff were friendly, the room was clean, and nice location. I booked this place through a third party website, so I could save almost 50% from the average rate which I’m very happy about. I’d love to come back here again.

HORRIBLE MANAGEMENT AND STAFF!!!
After I checked out I noticed an additional $ 300 fee. When I called Best Western a female representative that stated that my $ 300 charge because my room smelled like marijuana and that there were pictures to prove it. She told me that I would have to email her Manager if I would like to speak with him.
The Manager’s email is as follows :
«Dear Mrs. Crisselle:
Here are pictures we took with hard evidence of marijuana that was found
in various areas of your room, including the garbage can in your room. Our
front desk agent on duty was also called to confirm that there was a
strong smell of marijuana smoke in Room #118, which is the room you had
vacated shortly there after. On the registration that you signed upon
checking in, it is written and even highlighted that you agree to pay a
cleaning fee/​fine of $ 300.00 for smoking in a „non-​smoking“ room. Thank
you!»
First of all,
I did not smoke Marijuana in the room. I also didn’t receive a call from a front desk agent. If they smelled a sent of Marijuana, why didn’t they come to my room to speak with me? If they did, then they would see that there wasn’t any smoking in the room. Also, when I checked out of the room, the cleaning crew was right out side. Still had no issues or complaints then. The pictures that they sent me had no evidence that It was my room except for the room plate outside my door. Also, I don’y know where those pictures were taken! There was a stem on a white platform that didn’t seem to be anywhere in the room. The photos were zoomed in and there was no way to tell where the picture was taken. To me it looked like a janitorial closet and not the hotel room.

The place is a dump and I would only ever stay there again in a pinch. It seemed clean, but it was so dated it was crazy.

GEE from the previous reviews that this place has I thought it would be a little bit cleaner Thefront door has stains on the backside of it the door and the bathroom door has stains on it that wiped off with a paper towel. Thers s a of piece of soap that’s left over that looks like been used about 50 million times in the shower. See photo. The bed skirt has something splattered all over it really needs to be washed it’s really too bad and if you are a diamond member don’t expect any upgrades.

The room is fine. Big and clean. Staff is nice. Bed is really uncomfortable and it’s so loud. I asked for a quiet room and am right above the pool with screaming kids. And very loud group of adults. I’m bummed I paid for another night. I won’t ever come back here.

In a relatively quiet area that isn’t too far away from stuff. Clean rooms, decent beds etc. my major gripe is with the dang parking lot-​HORRIBLE design.

The Best Western in Scotts Valley was very nice. The room was huge, I mean we could have had a square dance in there. Clean fully equipped and the breakfast was very nice, I mean full size bagels and choices of flavors, I like that. Fried potatoes, scrambled eggs, and reasonable sausage. Very nice, very well put together and right on time at 6:00 a.m. The parking lot is divided into two chunks as the hotel is a long building behind the office it seemed so empty when I arrived. I think I went to sleep early and wow it full later. Nice Internet and definitely a hotel to where I would return. Good value and that says it all.

Customer service was great, extremely friendly. The room was clean and didn’t smell funky in anyway. Not sure about the other rooms but the room I was in had the worst bed I have ever experienced in my life. Hardly slept, left at 9:00 am and am still sore at 3:20pm. Another thought the shower water pressure was great. For over a $ 100.00 with a military discount I was not thrilled.

Really nice accommodation, they have free breakfast and just minutes from the beach, the staff is great, hot tubs in the room with a bar an 60″ TV, wow, we have a private balcony and great staff!!!
Happy Valentine’s Day!!!

Bed bugs!!!
We have stayed at this Best Western many times over the years with good results. Unfortunately, our July stay had nasty results. My brother woke up after the first night with small bites around his shoulder. We mentioned the bites and were told it was probably mosquitos. We went to the store to get mosquito spray, but that didn’t solve the problem. Interesting to note that I didn’t suffer ant bites during our two night stay. My brother experienced the same bites upon returning to his house. He found out he had bed bug bites and brought them home from the hotel. Shame on them!!! This Best Western should have known about this issue and corrected the problem. Needless to say we stayed at a different hotel when we went to Scotts Valley last month.

Great property! Rooms have been updated and are clean and spacious. Nice breakfast included with our stay too.
Pool is a tad chilly for this time of year but the jacuzzi is perfect (clean and maintained too)!