Frank Theatres Teays Valley Stadium 10

I will NEVER go back to this theater again! We had my daughter’s birthday party there this past weekend and it was the worst experience. Everything we were told on the phone when booking it was false. We were told that we could set up for the party at 11:30 and the party would start at noon then the movie would start at 1:30. When we arrived for set up at 11:30 there was only one car in the parking lot. We knocked on the door for a number of minutes and when the manager opened the door she informed us that we were «lucky» she was even there in the most hateful voice. First off– how rude! She didn’t say hello or anything. She didn’t show us where we were supposed to be just pointed us in the general direction where there lights were off.
I was also told on the phone that parents that were wanting to attend the movie would receive discounted tickets. I have been to a number of movie parties in the past at different locations and this has never been a problem. I was informed by the manager that the information I received on the phone was wrong that they weren’t «allowed» by the movie creators to give a discount. The only reason that they children received discounts was because they were getting a party pack refreshment. So I asked if the parents could receive a small discount on popcorn or a drink when manager quickly shot that idea down. She was sitting in the floor restocking. She didn’t even bother to get up to talk to me as if I was such an inconvenience even just standing there!!! So we had this conversation yelling across a number of employees, parents, and kids because she was too lazy to get up!!! Second– RUDE!!!
Our party didn’t have a designated section to watch the movie. There weren’t any rows reserved for us. So the party was split up into various parts of the theater. A ton of parents opted out of watching the movie because they didn’t receive the discount and would rather pay full price to watch something else so I was limited on the amount of adults in the theater. What’s the benefit of having a party at a movie if they can’t even sit together? Ridiculous– but I will admit this was my fault because I had just assumed that there would be a designated area for a PARTY reserved for that time slot.
I was told on the phone that they would do the clean up. This was NOT the case!!! I was told as the movie was starting that we needed to clean the area and get our stuff out. Then to turn off the lights when we were done!!! So needless to say– with limited parent supervision we had to leave the kids and we missed the first part of the movie that we paid FULL price for to CLEAN the party room!!! Absolutely RIDICULOUS!!! How lazy can they be??? Pure laziness! And while we were cleaning the lazy manager sent a high school employee in (she didn’t even come see how we were doing or ask if we needed anything) to ask us if we could pay NOW!!! So not only are we cleaning, not chaperoning our party, but we needed to stop right then and PAY? Really???
So out of 9 birthday parties I have had with my child this has been the worst experience! I will NOT recommend having a birthday party with this company or that specific location! They need to replace management and hopefully get their act together. I was very disappointed with our experience! We were never checked on or asked if we needed ANYTHING!!! Only treated as if we were an inconvenience!