North Jersey Eye Care Center

I just went here today for first time. The employees 3 at desk are pleasant but way to talkative with each other in front of customers and what they talk about is more social /​gossipy not professional talk. They dont do all eye tests back to back at once which i found odd and to much time of my appointment time wasted going back and forth from Doctor to testing and then also had my eyes dilated for second testing. Really to me wasted time and I feel that all testing should be done as usually done all in one sitting and before I was dilated
. Doctor did an ok job but was to busy I call trying to multitasking other patients not concentrated on me. I was the first patient of the day.
I did love the lady who helped me pick out my frames totally understood what I wanted and pricing came back with great choices.

This review is based solely on their billing personnel, or one in particular, never got her name, she has an accent.
My son comes home with a large bill for your basic annual exam and 3 months supply of contact lenses… It is obvious that they did not apply any insurance to this so I called.
The billing person (who totally lacks customer service and listening skills), goes on to tell me that his chart is not even in their department yet (big whup, go get it!!). she then continues to tell me that is has not been submitted to insurance yet so they don’t know what the final bill is.
I know, for a fact, that when it comes to annual eye exams, they have to call the insurance company and get an authorization, which then tells them what is or is not covered. she would not even allow me to explain, because she wanted to talk, that we have several different types of insurance.
I knew what the problem was because the same situation occurred when my daughter went for her annual, however, that time the person I spoke to was very cooperative and handled the situation.
My son’s out of pocket went from $ 222 to $ 0… big difference!
Customer service is not for everyone. patience is a requirement and one needs to listen to the customer before spouting off nonsense!!!

The practice is large and very busy. There was lots of waiting around and it didnt’t feel like the doctors were concerned about your time. There are so many women behind the desk it is overwhelming when you walk in. The people who work there are not exactly customer focused kr very friendly. Their glasses selection is pretty small too. But it’s close and my insurance is accepted with out of pocket costs, of course.

This is an ok place for getting your basic vision checked and glasses. Nothing more. I went there w/​an eye problem and he misdiagnosed my eye condition and charged me for the samples he probably got for free from a sales rep. Was told to return for a full eye exam. A month later, my eyes were worse and saw and ophthalmologist who correctly diagnosed and treated my condition. Don’t go here for any type of eye problem.

I wish it was possible to give no stars.
They are just rude here. I walked in, having had my apt schedule for 2 weeks prior. The moment I walk in there was no «hello» but only «we don’t take your insurance».
Hmm…you think they would have told me from when I had my appointment scheduled that they didn’t take it, right? Before I come in it would have been nice to know.
So they try to figure out my insurance and ways around it, the dr comes out and tells me to come in. I said «no I can’t because I’m not sure of my insurance yet»…the doctor replied with «this is just the pre-​screening, you’re not charged for this part» I said are you sure? And she assured me it was fine.
I walked in for that. Came out. And all the women proceeded to tell me my insurance was over when I was 23. I said okay then I cannot afford this at the moment.
THEN another doctor walked out before I left and said she would go ahead and charge my insurance under «medical» so the appt would be a $ 45 copay.
I said «oh! Does that work?» And she said yes. I said, so I will only owe $ 45, correct? And she said yes.
I then proceeded with my appointment.
It was finished so I walked out to pay my expected $ 45 copay.
The lady is typing and I hear her whisper, «okay so $ 45 copay, $ 20 screening, and $ 35 prescription… okay so $ 104.95 is your total today».
I looked around at everyone and said EXCUSE ME? And the other lady a few feet away said «it’s not our fault we don’t take your insurance» and I said No, you don’t understand, I asked several times if $ 45 meant $ 45…and everyone answered yes. And the dr before said the screening was free of charge. Is this real?
They were all quiet. «Those are the fees mam, if you can’t pay we will just bill you and it will come in the mail.»
I said .“this is why my entire family of 6 doesn’t come here anymore… and now I’m out. Give me my prescription, I’m going elsewhere”.
Overpriced as it is. And now this. Done.

They seem to have a lot of equipment to test everything and they seem to be skilled at giving the tests. They try to get you to come back for a second set of tests each time I come. I am not sure but it seems like they make more money that way. They have twin doctors. They take you right away and then you sit you in the lobby for a while. They seem to test everything.