Wilder Brothers Tire

Wilder Brothers American Car Care Center: This is truly a «customer’s safety and service comes first, last, and always» car care and repair business.
As good as it gets is an understatement for this century plus family business. Owned and operated by Glenn A. Wilder the business was founded in 1907 by Glenn’s grandfather, Russell Wilder.
I’ve been a customer since 1969 when Glenn’s uncle, Malcom Wilder, offered free dog training classes in the parking lot as a community service. Three brothers owned the business then, Malcom, Gillman, and Glenn. Originally named Bound Brook Garage the brothers renamed it to Wilder Brothers Tire Mart. Current owner Glenn A. renamed it to Wilder Brothers American Car Care Center.
Although owners, names, and automobile needs have changed, the attitude of the owner and the people he employees has not. Expect nothing but their very best. I know that’s the service I receive, each time, every time. This business is as good as it gets!

An 88 year old widow was told by a mechanic that she needed over $ 1,200 in repairs. I recommended she take the car to Wilder Bros. for a 2^nd opinion. They repaired the problems for $ 67.00. The other work quoted from the first place was not really required. This company is always fair with their customers.

Over Charges and Rude service — first time using Wilder Brothers and the last time for sure. Will not recommend this place to anyone… told simple change for a part to a car and cost a fortune with no real explanation.

They are very polite and have a really nice waiting room with sections for kids and adults.
This is important because you’ll be waiting there a while.
My oil change took 55 minutes.

PROS: Hey, Wilder Brothers is one of those old school places where they remember you (and your car) and feel like family. Pretty nice in this day and age! The front desk gets you in and out OK. The owner is knowledgeable and a real Scituate «townie» in a folksy kind of way. Wilder generally does good work relative to others in the area and I have no problem with that. I would clearly recommend them.
CON: There is, however, a customer experience that has been an issue with me (and others) and needs to be approached with caution. First, don’t necessarily take their word that something (like replacement parts, etc.) are not available or that a particular repair job (particularly on older cars) can’t be performed — or (gasp!) if completed are ‘gonna cost ‘ya’. I had a really uncomplicated repair issue with my domestic car that was deemed «not possible» to fix or on balance (here comes the scare tactic) «will be pretty expensive» according to the owner. Sort of trying to talk me out of it. Curious, I went to a regional service chain in Hingham and they not only fixed the problem — but for two thirds the price that Wilder quoted me. A long time Scituate customer told me repeatedly that if Wilder doesn’t have the necessary car model supplies or access to certain parts, their response is ‘sorry — can’t be done’ or that work is ‘not necessary’ at this time. Well, don’t believe ‘em. Shop around.
BOTTON LINE: I’m all for supporting local businesses like Wilder to a point, but when regular maintenace jobs like oil changes and tire rotations are more $$ than at some of the local chain stores, then loyalty has its limits. So final word, might as well use this South Shore «institution» but take the time to do a little homework when you get a quote or questionable advice. There may be comperable repairs elsewhere at a lower price tag. That goes for tire buying, too.
FOOTNOTE: Wilders has expanded by taking over the space next door.
It used to be a TV repair shop. It’s a nice addition! They did a good job. I’m sure the move was initiated to compete with some of the other more modern auto repair shops in Scituate and surrounding towns. Not sure yet how this will impact on service, but it’s a fair wager that it will influence how much customers pay to get their cars back.
UPDATE: As suspected, the ‘Labor’ on my most recent maintenance invoice was $ 90/​hour. It did go up. Don’t know about you, but that seems high to me.

I’m not sure what Jason P.‘s gripe is… If an oil change took that long, that leaves Jason plenty-​o-​time to type incessant and fretful reviews.
Give a dolt acess to the internet and they can hide behind a keyboard.
Wilder’s is a top-​notch repair facility and the 102 years of being in business is proof!

Went in for a oil change. Normally these cost $ 20 and take about 20 minutes to complete. Wilder brothers charge $ 40 and took ONE HOUR AND FIFTEEN MINUTES to finish.