Fred Mueller Automotive

Not sure how to categorize this review, Customer Service or… ignoring of e-​mails. Despite my repeated best efforts (e-​mail replies, «unsubscribe», etc.), Fred insists I am… someone else. Sorry, Fred – I STILL am NOT «Bruce» who apparently brings his cars to you; I am «Keith», who lives in Alaska and doesn’t even know where Fred «lives»! As I’ve tried to tell you before, YOU HAVE THE WRONG E-​MAIL ADDRESS FOR BRUCE! IT IS MINE AND UNLESS YOU WANT A FEW MORE OF THESE 0NE-​STARS, PLEASE DELETE IT! (PS – yes, both our last names are the same – beginning with the letter «M», but that’s it! Now, KNOCK IT OFF!!)

I worked with Nancy and she was efficient and easy to contact, had a good working knowledge of the process.
The vehicle I purchased had a check light pop on 5 miles off the lot and the Bluetooth had an issue shortly after that.
The people in the service center were helpful and got my ‘small’ issues fixed directly at the Kia dealer. They were extremely helpful and gave me a sweet loaner vehicle!
Obviously I didn’t love having these few glitches and I was clearly upset at the time, but the method they handled it in was solid customer service and support.
I’d love to give a 5 but let’s be honest, who could be 5 star happy having to go to service center twice the same day after driving it off the lot?
A SOLID 4!

I bought my vehicle from here and didn’t have a problem. A year later I brought it in to have an automatic starter installed. While I was there I inquired how much it would be to replace my burnt out headlight bulb. I was told $ 70!!! For the bulb and instilation. They said they needed to take off a piece of trim to get at the headlight. I said forget it. Later that day I went on YouTube to find out how to replace the bulb. I bought the bulb for $ 12 at the auto store and it took me 15 minutes to replace the burn out bulb. I will never ever go back to them for any repairs. That shows me they will rip you off.