House of Granite and Marble

It would be nice to receive a phone call back about a quote, even after repeated times trying to call and email. I asked for a simple quote on a quartzite material from Paul and sent him a detailed dimension blueprint of my kitchen, but he’s obviously avoiding me??? Why? I even asked a coworker if he could get back to me to let me know if he received it, but nothing. I guess they don’t need my business, as I did buy from them in the past, with no complaints, but with poor communication, no more. They just lost a potential repeat customer.

Amazing people, service, and rock! Install last Friday, and we are so happy with everything. Timely, ahead of schedule, detailed, knowledgeable and patient, all key characteristics that we needed as this is an emotional purchase. Still cant believe how they could get a 45 sq ft piece of counter into our home. Thanks to the whole crew (including the nice gal at the front desk), dreams have come true.

These guys have installed granite counter tops for our kitchen. Not only they have done a great job, but they did it for a price that beats competition.
Moreover they are nice and customer friendly.
I highly recommend House of Granite.

First of all if I had the option to give no stars I would. What a joke this place is, BEWARE, they are running a scam. They will charge you even if you don’t authorize and they will charge you 20% restocking fee for just getting there buts of the chair. The owner is very rude. I would never recommend this place. Believe me this place is nothing but headache, go somewhere else and pay a little more to avoid any headaches.

I am sharing my personal experience in an effort to protect you from what my husband & I have had to deal w/​for the past 8 months. We have never experienced such a high level of dissatisfaction, mistreatment & a general lack of urgency on behalf of a company in all of our professional/​personal experiences. Please reference Angie’s List for a complete description and similar reviews.
Outcome: Due to the fact that this matter has not been solved & we are at a stalemate, we sought independent legal advice. Our Attorneys served the House of Granite with papers. Additionally, we escalated this matter to the Better Business Bureau, the Attorney General & Department of Consumer Services. House Granite refused to respond to the BBB & are in the process of losing their BBB accreditation.
On 12.15.12, we purchased quartz countertops & signed a contract w/​House of Granite (HOG) for fabrication & installation. Upon signing the contract, HOG asked for a 50% deposit which was paid in full. On 1.07.13 the countertops were delivered/​installed & we wrote a check to cover the remaining balance. Prior to installation, the quartz looked flawless. The installers applied a gel-​like sealer on the counters. Immediately afterwards, the counters became streaky & cloudy. We called the installers back right away. When they returned to our home, they applied more sealer & tried to buff out the streaks & told us the streaks would go away after it dried. I called Paul & he said that the streaks most likely appeared because the installers didn’t buff out the sealer properly. He recommended that we try to buff out the streaks ourselves by using acetone, Simple Green, 409, Windex, other industrial cleaners, paper towels, microfiber cloths, a bristled brush & brillo pads. After a trip to Home Depot & $ 100 later, I scrubbed a small 12×12 inch area for hours & then rotated other products for 1 week. In the meantime, we took it upon ourselves to do some of our own research. We called Sileston reps, as well as other quartz fabricators/​installers. Everyone I talked to said that sealer should not be applied to quartz countertops, because quartz is a non-​porous material & sealer will compromise the integrity of the resin causing permanent damage, streaks & cloudiness to appear. We called HOG again, they refuted this & said sealer is perfectly fine to use on quartz due to their Kosher certificate. They sent two technicians to our home for the 3^rd time in two weeks. They told us that we didn’t know what we were talking about in regards to sealer and added more sealer & tried to buff out the cloudy streaks again to no avail. We called Peter (owner of HOG) & he agreed to come to our condo w/​the countertop Manufacturer. Two weeks later, Peter & the Manufacturing rep arrived at our residence, looked at the slab & confirmed that the product is not how it should be. Peter applied a liquid (that was in a Gatorade bottle) to the countertops. Peter verbally agreed to replace & reinstall the countertops. The Manufacturer mentioned that the quartz should not have been sealed, but also said that the streaks could be caused by a matériel defect. Regardless of who was at fault, he agreed to replace the material at no cost to us because he was willing to do what was «right.» The Manufacturer asked us select another slab, so we picket out a new slab the Cosentino warehouse & were told to set up installation with HOG.
We attempted to get ahold of Peter and Paul for two months, but were told that they were out of the country. When we finally got ahold of Peter, he told us that HOG would not install the countertops, unless we paid them to remove the old countertops + the cost of labor to install the new material. From there, the conversation went south: Peter was incredibly unprofessional and disrespectful. After the last phone call in June, Peter continued to send us vulgar & threatening emails. Our remaining kitchen renovations have been held up & we’ve dedicated countless hours to this matter.
Our wish is to simply resolve this swiftly & amicably. We want the services that we contracted out to be upheld by HOG. The final product was seen by all parties. They agreed it was not completed to the standards expected due to defective material & faulty installation. We signed an agreement with HOG which states that, «In the event of material defect or faulty installation that at the direction of the customer House of Granite will at no cost to the customer replace the counter tops material & labor costs.» HOG is not honoring their contract with us be because of a dispute with their supplier/​vender over who will pay for labor costs, therefore HOG has a business to vender relationship with the Manufacturer & business terms that do not involve us. We do not care if the defect was due to faulty material or improper installation, we simply want HOG to uphold their legal obligation stated in the contract.

These guys were great — from the first time I stepped in the door they were professional and helpful. Great showroom space and great information — no hassles on quotes or timelines.
We actually could not find something on site, although they have a great selection but the warehouse is close and they have hundreds of things to choose from. The pricing was great and couldn’t be beat.
Installation went off without a hitch and they did a great job — looks as great as what we hope and couldn’t be happier.
Highly recommend them.

We had a good experience with this company during our kitchen remodel. We worked with Jerry. We felt the prices were reasonable, and our stone was beautiful. Customer service was basically pretty good. We had to do a bit of haggling over the final price, but not too much. They showed up on time and did a good installation.
We would use them again.
However, one thing: their website says they’re open on Sundays. They’re not. (We wasted a long drive on a Sunday to find this out.)

These guys were great to deal with. We have used them twice now. They drive all the way out from Schiller park and show up on time. Prices can’t be beat. We delt with Jerry. I would really recommend them when shopping for granite. Due to another review I read I’ll mention they don’t do plumbing! Just the countertops. You are on your own as far as the hookup of the sink. They make that very clear!