Sicilian Pizzeria

We were repeat customers until I had 2 mealeo orders completely missed over the last few months. The last time we ordered from them we waited 2 and a half hours for our order (which never arrived) and were lied to twice by the woman answering the phones that our order was on the way when my wife called to check on the status. When she asked to speak with someone else and said we no longer wanted the food and would like a refund he said he didn’t care, he was busy and hung up on her. There are plenty of small businesses who would gladly take care of their customers. This CLEARLY is NOT one of them. I would recommend taking your business elsewhere to many of the other great pizza establishments that Schenectady has to offer.

Worst experience of my life trying to get a meal. I place my order at 5:03PM this evening through Mealeo and it said the wait was 45 – 65 minutes. Mealeo confirmed the restaurant had my order.
At 6:04PM I called to check on the order and the girl answering told me it was on the way and the driver had the order and would be delivering it soon.
6:32PM I still did not have my food so I called again (we are now 1 ½ hours from when I placed my order). This time the girl tells me she messed up and that they didn’t have paper in the fax so my order JUST printed. She told me they would rush my food and it would be ready in about 20 minutes.
At 7:06PM I called again to make sure my food was now on the way. I was told the driver did have the food (I made her promise that this was the truth this time) and that she was going to call him and make him come to my house immediately. To this point I had kept my cool and was very nice.
7:17pm about 2 hours and 15 mins since I placed my order. Still no food. Called again and now I’m not happy. I told this girl she lied to me twice now and I had enough. I wanted to cancel my order and wanted a refund. She told me the food was made and on the way so she could give me «compensation for my time» to which I declined and said I wanted a full refund and cancel the order. She was getting as argumentative as I was angry so I told her if she didn’t want to deal with this I would like to speak to someone else. She put on a gentleman with a heavy accent, Italian I think. I explained what happened and he told me the food was made and he couldn’t do anything for me. Again I request a refund and he tells me he can’t refund me because Mealeo hasn’t paid them yet so I said «okay I’ll call Mealeo». I tried to explain we are regular customers and after being lied to twice I do not want to do business with Sicilian any longer and he said «I don’t have time to listen to you explain, I’m busy». So I said «well you just lost a customer» and he said «yeah okay» and started trailing off and hung up.
The food is good, but the customer service and treatment of a regular customer should tell you all you need to know. I’ll just order elsewhere from now on.

The food at Sicilian always tastes fresh, and every time I go in, there is a smiling server ready to take my order. This place is a gem in a somewhat rough part of town. A+

I’ll occasionally order from Sicilians, especially if I want decent fare at a reasonable cost. Their pizza is decent, and while I’ve had better, it’s certainly good pizza. They have some good gyros as well. The one thing I really like from Sicilians, and this was apparently enough to give it an extra star, is their chicken fajita wrap. It is hot, warm and inexpensive. Definitely ordering from Sicilians again.

As a person who is always on the quest for the perfect pizza in this area… I ultimately have to settle for the best bang for the buck. Sicilians is without a doubt the best bang. Pizza and wing specials are unbeatable — most pizzas cost more! The pizza is decent and consistent, the sauce is tasty and the crust is real dough and the cheese is good quality and amount. The size of the wings differ slightly (depending upon supply) but are always good and crispy and they give you more wings than most in their deals. We may try something different once in a while but when we want good pizza cheap and in a hurry Sicilians is the place to call. The delivery guy is courteous and friendly and always upbeat.