Maria’s Alterations

Both my pants and dress came back too long after being hemmed. The pants I figured I could fix on my own but I thought the dress was beyond my capabilities so I brought it back. The older lady there insisted that it was hemmed to where they measured it (which is funny, because she wasn’t even there when I dropped it off) and then the other lady (Maria, I presume) said no problem, they could fix it. So I tried it on again and they insisted it wasn’t «actually» touching the ground it was only touching when I looked down at it because I leaned a little. Well, it’s splitting hairs if you ask me. I didn’t want the dress touching the ground, period, which is what I had said in my initial visit. So they pinned it up and said it would be ready in a week.
I went back today, a week later and initially they couldn’t find the dress and insisted that they did not tell me it would be done by today, because they would «never schedule a pickup for today» and that they «must» have said two weeks, not one. Well they eventually found the dress (actually, I spotted it hanging up and pointed it out to them) and turns out it was done. However, the hem job was TERRIBLE. I could have done better on my cheap tiny sowing machine at home that I barely know how to use. My husband asked if I let my four year old son hem it. I only wish I could post photos here for proof, but I would be embarrassed if a hem job looking like that left my shop. It is very loose in spots, completely uneven, and very poorly done. I suspect they were mad that I brought the dress back. I’m grateful that I didn’t bring the pants back as well.
I’m disappointed because I wanted to love this place, given their reviews, but as I keep looking at the dress I know I can’t go back there and I can’t recommend that anybody else does either. I can’t be bothered driving back there to have it redone, waiting at least another week, and frankly I’d be afraid the dress would come out with worse than a terrible hem at this point. They clearly don’t take kindly to «returns.»