Chef’s Choice Equip Company

I always give a place ample time to make amends for a problem or error. But these guys deserve the one star for multiple reasons
1 — Selling a dishwasher under false service pretenses. I called asking about a specific brand of dishwasher, and they suggested a different brand based on their experience, since they also service it. It was less expensive and the warranty was 2 years to boot. In reality, the warranty covers only parts. (never disclosed). The manufacturer stated that they normally work with distributors that include the dishwasher as part of a contract to buy the chemicals. However this was never disclosed to me.
2 — They sell chemicals as reasonable prices, and would deliver more or less promptly. However, as I found out later — they didn’t calibrate my machine properly, so it was dispensing much more chemicals than required. Scam or incompetence?
3 — They always dropped the chemicals off and never serviced or checked the dishwasher. The company I deal with now for chemicals periodically comes in to lubricate the pumps, and check calibrations. Never have to call or remind them.
4 — However the worst offense was to ignore me. The dishwasher started developing a problem. I called to ask for someone to take a look at it, and was told it would be a few days. A few days passed, and nothing — I called again and they said nobody would be up there until the next week. I asked if my dishwasher was dead in the water then what? I’d have to wait? The answer was basically yes (it’s a 2 man operation). A whole week passed so I called again, asking what is going on. I was told «He’s in the area today and should be stopping by». A few hours passed and nothing — so I called back again and he said «I can’t get a hold of him — his cell phone is probably dead». I smelled an outright lie. I was told to call again in the morning — I did, and nobody picked up.
By this time I decided to order the part myself. I called them again on Monday — asking what happened. «I don’t know I haven’t seen him since Friday». No calls back, etc. My chemical supplier offered to install the board for me — at no charge. I could have saved nearly 2+ weeks of not having a fully working dishwasher.
I find Chef’s Choice to be an unethical operation with poor customer service, that doesn’t call back and misrepresents their products. Be warned!

Seen this place many many times on my way up Broadway hill — It’s not much to look at but I had always wanted to check it out. I had needed to find a few things for our annual New Years Eve party and was pleasantly surprised to find exactly what I wanted plus a few things I didn’t expect to…
You know how much of a challenge it is to keep things warm yet not keep cooking them? I was able to find the smaller perfect size chafing dishes (w/​lids) to fit on my electric griddle (used as a warming tray) and not only that, but they actually had little screen racks that fit in the bottom of the chafing pans to keep my fried appetizers crispy not sitting in grease. I also purchased a larger screen rack to use for cooling cookies and making roasts and meatballs /​meatloaf (it wont fall thru) it is a bit larger than my biggest cookie sheet. But I noticed bigger ones there that will fit perfectly in my oven without trying to fit 2 on one shelf. I found those little silver gravy boats they use in restaurants to put my sauces in.
I was also able to find those little plastic condiment cups with the lids for people to put dipping sauces in — I have found a multitude of uses for those puppies! Perfect to use and then toss. As well as 3 small pairs of tongs for use with my appetizer set-​up — everything looked very professional. While I was in there I did a lot of drooling — (love to cook) — the knives — the utensils — giant stock pots to cook for an army — lots of stuff I was not even sure what it was. At one point I even contemplated a new commercial style fryer to replace my old gummed up one, but I don’t know if that would be the healthiest decision Ive made to date! I would love to be able to make the perfect pizza n wings at home — I had tried a pizza stone once but with no peel I could never slide it off the right way — they have them there! Too bad I already tossed the stone. Imagine the money we could save… maybe a pizza oven in the basement?
I was more inspired than impressed because when I left I was imagining all these things incorporated into my kitchen and I was feeling like a culinary genius! The store could use some updating as far as the atmosphere and some cleaning and organizing — maybe it just needs a woman’s touch! But I am not eating there… so I was glad for the findings and I will be back!