Bobar’s Towing Service

Worst experience with a Towing company I have every had. Overcharged everything possible and rude. Avoid at all costs

Towing — 4 stars. Repairs — 4 stars.
Office taking responsibility for driver’s negligence re coordinating with AAA — 0 stars.
The evening of the Friday before Labor Day, while she was on her way to see family in NH, my daughter’s car developed problems on the Thruway. I advised her to call AAA which she did and, via the Thruway Authority, was put in touch with Bobar’s Interstate Towing (which is part of this company). Their driver came to tow car. She showed him her AAA card. He noted she had AAA Plus and told her she could therefore have it towed up to 100 miles without charge, and so much per mile above that. She opted to have the car towed locally (to Bobar’s repair shop), get a motel room, and rent a car in the AM to continue her journey. The tow truck driver was very courteous, actually taking her by 3 nearby motels before she found one that looked okay to her.
However, he never got authorization from AAA to tow the car. I can understand his error, especially as he told her he’d been on call for many hours and still had numerous service calls still to go. However, this lead to Bobar’s charging us over $ 100 for the tow. When contesting this error, we were told that the driver denied having been shown the AAA card, and that their drivers are very experienced and NEVER make errors, so, essentially, my daughter must be lying. (Except she only found out about the 100-​mile tow possibility from the tow truck driver after she showed him her card.) After calling AAA and first being told not to pay for the tow, in the end our only recourse was to pay and apply for a refund from AAA, which is not guaranteed.
The actual repairs seemed appropriate and properly done.

Very prompt towing company. Very courteous driver (in my single experience).
Nice new truck.
Overall, a good experience at a fair rate.