Sabon

This store is lovely! I literally wanted to buy everything in there, but I’m on a budget, so I couldn’t…sadly. But, I did purchase the body scrub and face mask there. The lady working at the store today was very helpful and made some excellent suggestions! She also had my sister and I try some of the body scrub on our hands and she also let us sample some of the hand cream. What I like about this store is that it seems many of the products contain natural ingredients. Also, I like that you can request samples for a lot of the products, meaning you don’t feel pressured to buy everything all at once. The one downside is that the products are quite expensive. However, I feel that the products are of high quality.

I’m in heaven walking into this store. The décor and feel of the store puts me in a spa, I absolutely love it! You first walk in to see a beautiful stone sink where you can indulge in all the different scrubs and body products Sabon offers. The staff is very knowledgeable about the product and its benefits too. All of my questions were answered. I am a return customer for 4 years and will continue to use this proven product for a long time!

Horrible customer service and horrible return policy. The product I bought had a defect and I couldn’t find my receipt. The lotion wouldn’t melt in because it’s natural and due to extreme cold, the bees wax had solidified and left beads in the product. That’s what the costumer rep told me. Btw the beads don’t melt I had to throw the product because they wouldn’t replace the piece and insisted tht it wasn’t defective. Plus the agent speaking was rude and kept saying she was trying to help. How about giving me a piece without the defective beads?

This store gets this review due to poor customer service post sale and a horrible return policy that only allows exchanges — no refunds even with reciept and 14 days post purchase.
At least at Lush or MOST other stores in the U.S., you can get a full refund on purchased items if for some reason you change your mind.
I basically bought some items as Christmas gifts for my sister but decided to get something else. When I went to return, the manager told me that they only allow exchanges and said that I should have read the ~12X12 sign behind the counter regarding the store’s return policy.
I asked for an exception as I was a first time customer but he wouldn’t give me a refund. I also made the point that if the store had such a policy it would have been nice to train all the store associates to communicate an ONLY EXCHANGE return policy to customers BEFORE purchase. Otherwise, are customers supposed to read the back of the reciept post purchase (no good; customer already bought product) or notice the sign behind the counter during the sale process (highly unlikely). Yet — all the manager said was that they provide a detailed product demonstration to customers prior to sale because of the ONLY EXCHANGE return policy. Too bad, I bought my products as gifts.
All in all, I think that for a new store/​brand with a non-​typical EXCHANGE ONLY return policy and understanding that I was a FIRST TIME customer, it would have been nice to just grant me a one-​time refund. This to me would be the appropriate level of customer serivce for such a brand.
All the manager could say was that if he gave me a full refund that he would have to do so for all other customers. I didn’t necessarily see why that was even a true statement and also if the store just told sales associates to make it a point to to communicate an ONLY EXCHANGE return policy to customers BEFORE purchase; there would be a reduced number of instances such as mine.
Other comments:
Anyone we has ever shopped a lot outside of the U.S. knows that outside of the U.S. stores typically have very strict return or exchange policies — either no refunds or exchanges/​or just exchanges.
U.S. stores typically with receipt and within a reasonable period of time have the allow you to return products.
Even Zara had below average U.S. return policies when they first entered the U.S. market but overtime changed their return policies to adapt to what the U.S. conusmer is used to.
Maybe Sabon will figure it out.
Lastly, if you need to buy anything from this store (although I wouldn’t know why with all the great alternatives including LUSH (Full returns with receipt) — I would buy online or only if you are in NY at a NY Store. Online and in NY, I believe they allow returns. Its only in other STORE LOCATIONS that they do not give returns. Very Odd.

This quiet little store caught my eye in the midst of a busy mall atmosphere. I was gravitated towards the dim lighting, candles (perhaps I was imagining that), wood walls/​shelves, and a giant fountain/​sink thing right when you walk in. One smiling employee stood behind the counter. No one else was in the stop. Stepping inside felt like I was thrust into an alternate zen universe of calm & peacefulness while shoppers rushed nearby. Ommm.
First impression: some kind of upscale version of LUSH.
The store markets itself as a bath & body line made from the finest natural ingredients with scents inspired by nature. Most of the shops are in NYC. Since I love things that are natural/​organic/​pure/​raw, this intrigued me. Looking around, I found adorable [recycled!] glass bottles of shampoos, lotions, oils, soaps, scrubs, and such. They also have candles and other ways to make a space smell pretty. Everything looked beautiful. Everything smelled wonderfully. And everything had a pretty hefty price tag, yet it’s comparable to high-​end cosmetic/​skincare lines. I probably wouldn’t be able to buy any of these things for myself unless I specifically budgeted for it. And I’m going to budget for it.
The best part (for me) is the chance to try one of the scrubs or liquid soaps and wash our hands in beautiful stone fountain. I actually overlooked this fountain when I walked in, but walking out, I don’t know how I missed it. Unfortunately, I didn’t get a chance to try one of the products (I was in a hurry… I wasn’t thinking… I don’t know!), but I will come straight back here the next time I find myself at the mall.
Final impression: LUSH, what’s that? Move over. Sabon wins.