Ross Dress for Less

Ratchet & Guetto as it could possibly get, let me tell you, almost all of it’s customers are hobo looking people with 15 kids running all over the place and being as loud as they can, no one there (including employees) gives a damn about the store, its appearance or how clean it stays throughout the day, the whole store literally looks like a dumpster, don’t believe me? see attached picture and that was just one section!, the clientele looks straight out of either the poorest state in mexico or the ghettoest side of Chicago, please stay away!

This store sucks! I went in to find a button down collar shirt as I got mine dirty and just plan on replacing it fast and simple. Place looks like a mess and the men’s selection is totally bare. Better off just going to Woodfield. Not really a fan of those discount stores.

They have nice things at this Ross. This Ross is always a hit for me! You can find a few items at this Ross store or some it all depends on the merchandise.

Store was filthy today. Bathroom made me want to puke and didn’t have any hand soap. My 5 year old had to go so we had to go in the nasty bathroom. I told a couple of workers that someone needs to clean the bathroom but they just laughed and did nothing. First time being at this store though I did find two cute tops I will never go back because of the filth. Workers were walking around doing nothing but chatting with each other… very gross and customer service is worse than walmart

This store is depressing. Supposed to be like a Marshalls or TJMax I think though more like Value City and maybe worse because of the security guards (inventory control police) that look at everyone like they might just be the one criminal that they’ve been told to look for. I don’t care what kind of rare treasure I might happened to find (haven’t yet), it’s too depressing to shop there. I usually enjoy shopping but not at this place.

Pretty sure that Im not coming again. Its messy, Selections were poor, and I had the rudest cashier. Long story short– We stood there long enough for 2 customers to be rung up after us looking for a large plastic bag to bag stuff that she chose not to bag. We were clearly looking around and voiced «Wheres the large plastic bag» and my husband was looking for it. SHe just ignored us. THEN I get a call from the store manage who… to be honest (Ive worked in retail long ago and know how it works – when a customer complains you say you will talk with the associate about it but you really dont and you make fun at the customer for the situation) I feel that he did just that. He didnt really seem sorry for the incident but called me as a formality. He said he would talk to her, but after stating to me that the items I bought were normally not bagged– but come on I bought like 5 – 6 curtain rods and how am I supposed to carry those out? At least put them in a big bag so its easier to hold out. Anyway I didnt appreciate it and though its just a matter of bag, its more than that. The girl «who I will not name here to be nice» needs to learn a little more about customer service if she wants to make it in life…

First of all, let me explain how excited I was that Ross was coming to the Chicago Market! I was familiar with the Ross Dress for Less stores in Southern California, and found them to be a good deal and worth while. This is not true for the Chicago area Ross Stores, especially the Schaumburg store at Schaumburg & Barrington Rds. Every Ross store I enter in Illinois feels empty to me. It’s like they only received half of their merchandise. I thought this would improve with time but it has not. I laugh at the current Ross Back to School commercial where the 2 girls are shopping floor to ceiling domestics for their dorm room. That’s no Ross I’ve ever been in!
Even this did not prevent me from buying some clothes one day. My worst experience happened recently when I went back to return an item with a receipt. I waited 20 minutes while no less than 7 employees gossiped, complained, helped other customers (the customer in front of me in line needed 3 employees to assist her for some reason). At no time did any Ross employee look up and make eye contact with me. I spent 20 minutes staring at junk for sale on display on end caps near the front. They were so messy, I still can’t tell you what was for sale. I eventually left when the cashier said she could help me but was distracted when another cashier asked a question and she never came back. My whole Ross experience was ruined when I finally returned my item at the Hoffman Estates store. While this store seems cleaner, it still feels empty to me. Then I was given a $ 10 merchandise credit for my item even with my receipt because 30 days had now passed. I threw the credit away because I will NEVER shop at any Ross store ever again. Nor will I give the credit to anyone because I do not wish that horrible experience on anyone. No one deserves to be treated that way. Shame on you Ross Dress for Less!

I can’t really complain. While I didn’t score as much as I usually do at Ross stores, I did find some very nice children’s clothes here as Christmas gifts. Some of their stuff is super cute and looks expensive but the prices are bargain basement.
Be patient –it’s like a TJ Maxx type place: you will have to sift through a bunch of stuff. –But when you find a good deal, it’s worth it!

I never really understood the hype about this place… yeah they have good deals, but nothing else better than TJ Maxx or Marshall’s. Store is smaller, but it is clean and the cashiers are always super nice.
Last time I was there I just treated myself to some Martini Mixers (pre-​made non-​alcoholic stuff) and got my dog a new bed — both were decently priced. I went in there looking for a top, but couldn’t find anything that really tickled my fancy, so I walked out with those two items instead.

Walking in here, I had never seen or been to a «Ross» store before, but seen lots of TV ads, and when I was in the neighborhood, I saw it and figured I’d pop in. Went with the hubbs, no real idea in mind for needing a particular item, just wanted to browse and scope it out.
We quickly discovered it was like a smaller version of TJ Maxx…
This store was filled with very odd clientele, I guess it drew in some very quirky and creepy characters… but we tried to ignore it and scan the racks, mainly targeting some discounted but good quality athletic wear. My husband could not find anything Under Armour brand or anything along those lines in their sportswear, so his search was over quickly. I found a decent black hoodie-​zippy, with long sleeves, and sewn in holes for your thumbs, exactly what I had been wanting recently… the pink zipper and slight stitching detail had me sold, and it was somewhere around $ 20, not bad. Also found a «leather» jacket I thought I would like (but later ended up returning it… oh joy, had to come back here a 2^nd time…)
It was not that busy in the check out line and after the lady in front of us was called ahead, we stood at the front of the line, with one associate just walking back & forth behind the row of registers, and the man at the returns/​exchanges counter, just staring down at something. I feel like as a customer with money, trying to make a purchase, one of these two clearly un-​busy employees should have looked at me, items in hand, and greeted me with a smile & said something along the lines of, «I can help whoever is next :)» but instead I was left standing there like an idiot… about to give it 15 more seconds before I put everything back and walked out the door. They weren’t that busy at the registers and they completely ignored me.
So I outgoingly approached the man at the register for returns/​exchanges and asked if it was ok if I could check-​out here. He said it was, and grabbed my items to begin scanning them, the first of which he scanned twice. I caught him on it and informed him of his honest mistake, (glad I was paying attention! Most people don’t watch the register as each item is scanned and double check the price) and he told me he would just take it off at the end of the transaction. So he scanned the last item, looked at me, and read the total… with the double scanned item still on there, and just stood there expecting payment… so basically if I wasn’t paying attention AGAIN, and just handed him my payment, I would be paying double for 1 item.
So I informed him again of his mistake, and then he removed it, got the correct total, I paid and got out of there.
Something about the whole situation was just off putting… and I don’t want to go back… the fluorescent lighting is harsh and it’s bringing in people-​of-​Wal-​Mart shoppers, and it all just kind of stresses me out. I’m not being elitist, hey I’m frugal, and a penny-​pincher, but I just don’t feel compelled to come back and shop here for the same reasons why I avoid Wal-​Mart at all costs…
I also could do without being asked to pay double at the register where I had to approach and inquire if it was ok to make some purchases with him.
I’m over it.
I’ll take my hard earned pennies and shop somewhere else.

I was in this store tonight around 8 PM for the the first time. I was very disappointed. I was in the men’s dept it was way to small (only a couple of racks) and every rack was disorganized, clothes pointing all different ways, clothes on the floor etc. This store was a pit. I have never been in a store where almost every rack (mens and womens) had clothes on the floor below it. The seemed to have staff working (none of them said a word to me).
I asked the neighboring store if this store was always in disarray and with excessive clothes and items on the floor. They said yes.
After this experience I have no desire to go back. TJMAXX and Marshalls are leaps and bounds ahead of this store.
I did send a note to their Corporate office via their website. So perhaps it will get better after all I’m happy to see the strip malls with stores. But this one was such a disappointment.

The thing about Ross stores is that they’re a treasure hunt. If you go in there thinking «I need a new purse that looks good and has lots of pockets,» you can usually find something to fit the bill. However, if you go into one of these thinking of a very specific purse that you want, you may end up disappointed. It’s the same with shoes, or anything else you look for here. As long as you allow some latitude in what you want, you’ll be fine. You can usually find some killer deals on things, too. Not just horrible stuff no one would want — I’ve gotten some really cute stuff here before. I get compliments on my current purse all the time, and where do you think I found it? (Actually, a different location than this one — BUT.)
The other cool thing about Ross stores is that, if you have more than one in the area, you can find a completely different selection of merchandise in each store you visit. There may be some overlap, but a lot of stuff will be different. Call me crazy, but doesn’t that mean your choices just expanded?
These stores are also good for kitchen stuff. I like both Ross and HomeGoods for random gourmet ingredients. Ross also seems to have Yorkshire Tea a lot, which is great — one of my favorite go-​to breakfast teas. (While I wish they had it loose rather than bagged, I won’t quibble. It’s still good.)
On this particular trip, I needed a new pair of shoes. And I found them. And they were $ 15. I like a good bargain, especially because I’d rather spend my money on more important things — like food.

Locations are hit or miss. This place is a miss.
After finding out that the awesome boots I scored at the Bloomingdale location had a missing clasp for the shoelace, I decided to come here and see if they had the same boots in the the same size. They didn’t. But that’s not the reason for the two-​star review. The store had a much smaller, unappealing selection. On top of that, all three employees working there seemed incredibly unhappy. Granted, it was 8pm on a Thursday night and the store was nearly empty, but they just looked so bored/​sad that it made me feel the same way. Boo. I wouldn’t really have a reason to come back here unless I was desperate to find a specific item and it was magically here. If you come in, come in with no expectations.

I travel around between Ross and Tj around the burbs and this one had the worst clothing selection no petite section and the rudest employees.

Very disappointed! The place is huge but very limit selection of clothes and product, what a waste! Nothing can compare with Tjmax, no more again.

Ugh! It was packed with more people than products. It reminds me of a flea market version of Marshall’s. I should have listened to the people I know from NC who told me it was nothing special… because it wasn’t!