Ray’s Plumbing & Heating

Pros: I called Rays to replace my hot water tank, which was 20 years old and had a leak. They were fast and prompt, came out and did a good overall job on replacing the unit. They are also licensed, bonded, and insured which is important.
Cons: They didn’t itemize the invoice with the cost of the unit compared to labor. They also charged me $ 70 for a drip pan they probably picked up at Home Depot for about $ 12. Homeowners ignorance at its best! Therefore I docked them a star.
Overall I’m happy with the repair.

I feel like I was basically robbed of 100 dollars. Ray’s plumbing came out through our insurance company to assess some water damage inside our home (we had to pay the $ 100 service fee). The problem was misdiagnosed, not fixed, and we were told we had other problems which turned out to be completely false. Ray’s spent 15 minutes in my home, grabbed up his $ 100, and left doing more damage than good.

I needed a plumber to come over on Saturdays but all companies I called could come on Saturdays for only emergency. But Ray’s Plumbing was able to come for service on Saturday. I told them to give me a call when they were heading and they did, and they were on time. David was a plumber and he did a great job. He was polite, quick and walked through everything and explained what he did and suggested how to fix minor problems. The cost might be a little higher but instead of going through other unprofessional customer services and jobs on other services, it’s worth it. It was stress-​free and saved a lot of my time. I am very satisfied and highly recommend Ray’s Pluming.

Had a leak in the gas stove I had installed. Called Ray’s for an estimate they said they had someone available and within 45 minutes they showed up.
$ 25 more than I expected but then again didn’t expect to need a new valve but he showed me why!
Definitely recommend!

While they did fit me into their schedule for a last-​minute furnace replacement that I needed, the resulting job wasn’t the best.
When they wrote me the quote I asked for the water heater to be moved (it was blocking the furnace). They just didn’t want to quote me to move it, while other HVAC places said it would be no problem.
When they were done the new water heater drain pipe was in the middle of the room, about 2 feet front he drain! When I have to do a drain test each month I’m not sure how I’ll get the water to not shoot all over the place.
I noticed after they left that they left the furnace on its max temperature. To me that’s a big safety issue.
When the village inspector came to review the work he said it was one of the ugliest jobs he had seen, but it was functional.
Overall, while their intent is good I think they try to do the minimum amount of work and don’t care about the details.

I contacted them to obtain a quote for plumbing services. I was in the negotiation process in buying my first home and needed an idea of what cost I was in for if I purchased the home.
Dan was originally very polite and I considered his questions about the situation as him being professional and trying to help.
HOWEVER — after not hearing from him for 2 days I called to see about obtaining the quote he SAID he was going to email me.
He started to explain to me how he felt I wasn’t really going to go with Ray’s for the services I needed and that if I PAID maybe $ 100.00 he could put a quote together for me.
At the time I had not closed on the house so I could not go ahead and schedule ANY work to be done (SINCE I DIDNT OWN IT YET). Work that needed, and still needs to be completed.
I believe it was unfair of him to assume that I would not hire them to do the work that the house requires. Now that we have closed and I am looking to contract this work out it could have been business to Ray’s but because of this unprofessional experience I would NEVER call them again.
How can a company expect to get contracted for work when they are making the choice to not provide a job quote to a potential customer?

We needed to find a plumber and the only one that we received a good referral on was out to far to service us. I did a local BBB search and chose Ray’s. They came out and did some repair work to a pipe and valve in the batthroom and rodded out the sewer lines. They did a very good job and we felt that the price was reasonable. We would not hestitate to call them again if needed.

Ray’s Plumbing installed all new water pipes in my home. The work was done to perfection by polite and careful workers. Dan kept in contact throughout to make sure everything went well.