PetSmart

I wouldn’t recommend this grooming saloon to anyone, a simple bath and blow dry took them over 4 hours. I’m not sure what the malfunction is are they overbooked, short staffed or slow either way it’s stressful for my pet to be in there that long. They definitely won’t see my business anymore.

So I visited PetSmart in schaumburg (Woodfield) a few weeks ago and the doctor suggested my puppy to do some kind of surgery since he has only one testicle. And when we asked is it necessary, she suggested us to do it since according to her «it is required and impossible that his second testicle will come out» So we listened to her and paid the fully amount (almost $ 300) for the surgery. However, right after one week, our puppy’s second testicle came out! And we came to PetSmart to ask for refund about the surgery since we don’t need to do it anymore, but they declined ! Saying once you paid, you can’t get any refund! What a joke PetSmart is !

I just took my cat to get groomed here about three days ago. I have never been to this Pet Smart before and I thought that I would give it a try. Well, when I walked in and went in the back to the groomers, two young girls were working. The girl that took care of my cat was named Ashley. I asked Ashley how long she’s been grooming cats and she said two months. I thought, ok, that’s not long, but if she’s employed here and trained, she knows what she is doing. Well, after a few hours, I called to check in on my cat and the girl that answered the phone said she was fine just drying. My husband then went and picked up our cat. When he got home, I noticed that my cat had a giant bald spot on the back of her shoulder blade. I was in shock, as was my husband. I called Pet Smart and spoke with Ashley, the girl who groomed my cat and she said that she didn’t notice anything. She also said that maybe the hair got caught on something when she was drying. Right, because that bald spot just magically appeared and that my cat did it herself, I couldn’t believe it! I was upset and wanted to know what happened, I did not want to be lied to. I did end up speaking with the grooming manager, Renee. She was very understanding and tried to get to the bottom of what happened. Bottom line overall, I WILL NOT be returning to this Pet Smart ever again to get my kitty groomed.

I’ve taken my dog here a few times to get her nails trimmed/​grinded. The last two times though, I requested and paid for a Pawdicure. It says it includes (and this is directly stated from their website):
«PAWdicure Service includes:
Nail trim
Nail grind
Light feet trim & pad shaving
Ear cleaning & hair removal
Scented cologne spritz
Bandana or bow»
The first time they only cleaned one of her ears. Not sure if they actually spritzed her with a scented cologne or not, but there definitely wasn’t any bow or bandana. I thought maybe it was just a small thing and it could happen so I decided to take her again. The groomer who did the job seemed nice so I took her to get a PAWdicure today. I drop her off and go to pay for the service at the front counter and as I head back to the grooming room, they say she’s ready for pick up. I’m really surprised at how fast they got it done so I got a little suspicious. I asked the groomer if her ears were cleaned and she told me they were. So I walk my dog a bit around the store since they were having an adoption event and head home. After awhile of getting home that day, my dog sits in my lap. I check her nails– Good. I check her ears– the same. They didn’t clean it at all. I check her feet again– they didn’t even shave or trim any of the fur on her feet. I must say I am sorely disappointed. The groomer basically lied to me and I know it wasn’t a communication error because I heard the groomer at the front desk ask another groomer if they had time for a Pawdicure and she had said yes. Not planning on going to this place again for grooming.
As for the store though, they have decent sales on different items every time I go and the staff have always been friendly so I would recommend for purchases, but NOT for grooming.

We have taken our dog to be groomed at this pet smart for 3 years now and with each passing time the experience has worsened.
We always make advanced appointments and this time on 9÷12÷15 was no different. We made an appt for our dog Libby 2 weeks in advance for 10:30. I understand the process takes time, usually 2 – 3 hours.
So I come in at 2, assuming she would be done. And they hadn’t even started.
So what they basically were telling me is that I made an appointment so that my dog could sit in a tiny cage with no one doing anything for over 3 hours.
At that point they are like «oh crap» we better start doing something. So they rush through it and it looks bad.
There used to be a more experienced team here, but now it is a bunch of 20 year olds with no understanding of customer service.
There is clearly a lack of leadership, organization order and structure.
If you value your pet as a part of your family, like we do… then you will NOT take your pet to be groomed here.

I get that this is a pet store but why is it always so dirty in this store? The floors are dirty and sometimes sticky, the cans of food have dust all over them. Why isn’t anything ever cleaned in this store? With all the pets you have walking in and out, I bet they are catching fleas with you not washing the floors. Same goes for the Banfield pet rooms, always dirty and smelly. Clean it up a little. We pay a lot of money every year for these pet plans to come walk into a dirty room where I don’t know what the last animal you looked at had wrong with it.

I’ve been taking my dog here for about a year for grooming and recently they’ve been doing a horrible job. It’s like the groomers just don’t care about their jobs. The pricing has increase and what stopped me from continuing to take her here is that they want to start charging me because she likes to give kisses… are you kidding me? I thought it was a joke at first and it wasn’t. I’m sorry but if you don’t like a dog giving you kisses, then maybe you should go get a different job.

Better than average Petsmart. Groomers and fish section staff know what they are doing.

I don’t normally like going to chain stores but this one was close to me. took my dog here to get nails clipped but it never happened. While waiting for the girl to look up my pets info on the system I overheard a dog whining in the back room and all the employees did was joke about it like it was funny or something rather than check on the dog. There was also a smaller dog being groomed up front the dog was in obvious pain when the girl was combing the the knots rather rough the dog was scooting away and shaking and she just kept grabbing the dog and jerked it back towards her. After 10 minutes of standing and waiting for her to look me up I decided that what I had seen was enough and decided to leave. 1 star for the services added one star for location.

Brought my Shepard mix dog to Banfield. She is 95lbs. They were very uncomfortable dealing with a large dog. How can someone who works with dogs be afraid of them? Their fear came through loud and clear to my dog. It made my dog fearful. It was not good. Suggested putting her head between 2 doors for a rabies shot. Would need to sedate her to draw blood for heart worm test. Nope, we left.
They don’t deserve one star but that’s the lowest rating.

There’s two petsmart in opposite directions, but about the same distance from my house. I didn’t even know this petsmart existed until a few months ago. The first time I can here, bad experience. I gave them a second chance and still the same.
It’s so hard to get assistance. I have a 75 gallon tank for my fish and a 10 gallon one for my turtle. Needless to say, I need many plants for my fish, because my fish are different sized and the babies need places to hide.
This one girl asked me if I need help, I picked out 4 fish and I said I’m gonna look around a bit more. She was nice and said she was going to be right in that room. The door was open, so it should have been easy when I made up my mind considering how she was only 5 feet from the door. My friend and I was calling out to her, but she was talking to another girl and didn’t hear us, we were pretty loud. The 2 – 3 ppl standing by the cashier were chatting away. All of them saw us, made eye contacts with us, but continued talking. It took 10 whole minutes before the girl came out of the room to assist us. The end

I have had my dogs there over 6 times for grooming. Each time I went there, something just didn’t feel quite right when I picked up the dogs. One of the girls in grooming was really rude today – without going into it, because I really do not think they care – I came to the decision that they are just a high volume groomer that does not pay attention to the details of dog grooming. Like the two stars state, the service is just «meh». When it comes to my dogs, who are my kids, «meh» is just not good enough. I’m willing to pay more for a thorough job and excellent customer service. I will not return based on the unprofessionalism I’ve experienced.

don’t think I’ll go here again, we took our puppy in for a bath and trim and when went to pick her up we noticed another Dog was being groomed and they kept hurting it, I think there rough with the grooming here. they took 10min to get her and all I could here in the back was her Unilocaling like she was getting hurt so I started to worry and mind you other people came in after me and got there pups faster, they were in and out. So finally she comes out and she couldn’t wait to leave that place and once I got her home wasn’t herself, she just kept sleeping. I think they drugged her and hurt her.

PetSmart is smart for them not smart for us if we shop at the expensive store. I love my dog he’s the best dog! Their groomers and pet care place are expensive. PetSmart veterinary care is expensive I’m sure they have knowledgable Veterinarian’s and all but wow they make so much money on some medical care plans for your pets.
We only went to them for a short time when we had two dogs. My husband and kids like to go there to see the fish, but the fish in the tanks look crowded and sad to me. I see dead fish in their tanks all the time. I don’t find enough people who work at the store to know enough about aquariums. All in all it’s a fun place to shop but not a smart place to shop. You can get your dogs tags there cheap but that’s about it.

It’s a chain pet store that somehow manages to have prices higher on literally every.single.product I’ve ever been interested in purchasing than the indie pet shop just up Golf Road.
Mind boggling how much this place charges when between the Target down Meacham and the Bentley’s Corner Barkery up Golf, you can find everything you need/​want for Fido and Whiskers at half the cost of those same items at PetSmart.
The same brand and quantity of cat litter and food here is less than half the price at Target. How is there that much of discrepancy on something should be pretty run-​of-​the-​mill at a dedicated pet store.
I thought chains existed so they could drive down prices, and in most cases, the quality as well. This PetSmart absolutely nails it on the low-​quality end, but still manages to struggle with affordability and seeing far enough into the future and (literally) down the road to realize that they’re running themselves out of town.
Another puzzler here are their awkward sales. For instance, May was reptile appreciation month. 50% off pythons. No joke.
Would it kill you to put some freaking cat litter on sale?

I’ll never take my dog to the grooming salon again!!!
I took my dog here because his regular groomer was on vacation. I was HORRIFIED when I picked my dog up and saw that the groomer had cut my dog in multiple places — his face, near his ear, and clear across under his throat! He is a small, manageable dog — if the woman doing this was having a hard time, I’d rather she let it go over cutting him!
Never in my life have I had such a horrible experience with pet grooming. PLEASE, if you care about your PET’S SAFETY, DO NOT TAKE THEM HERE!

Chain pet stores usually are nothing special to me. Exhibit A.
Petsmart always smell to me. Always! I understand our pets have to go when they need to but is your selling products like stain/​odor remover, then your store should be the perfect example that they work, just saying.
The products are usually over priced and there isn’t any really good deals for members.
The only upside is that they started carrying healthier products but not a great deal of choices.
Don’t get me started with the Grooming Salon.
What a joke, my puppy went to get her nails clipped because I had not found a salon to go to yet. They took her in the back where I could not see and seeing that this was her first time I wanted to make sure she was comfortable and the groomer was gentle with her. They have table in the front and the groomer chose not to use an available table in front where I could see, which I did not like. Actual bathing and cutting I would never trust, seeing that there’s a new story on mess ups or horror stories on cuts that go wrong.
No thank you. Any product I need I will stick to a specialty pet shop or online sites.

Best Petsmart I’ve been to. The store has a good layout with one open space down the middle and multiple lanes off to the sides so you can see down all of them without missing anything. Friendly staff, clean, always have crickets in stock, and a great selection of natural cat foods. I can’t speak for the rest of the store since I only come here for my cats and bearded dragon, but there are always a lot of people here with their dogs. Downside: usually only have one lane open, and can be a bit pricey (as all Petsmarts are).

Freaking awesome.
Great selection of products from crates and leashes to outfits and food. The PetSmart card gets you the best price (just like at the grocery store), and the sale sections are amazing for bargain hunting. I grabbed a few giant rawhides and bones for my dog after Christmas, and the price was only $ 5 for a 12−14″ bone! I even volunteered here once upon a time with the AHF cats up for adoption. :-)
There is a brilliant trainer here as well named Bill. I admit, I’m completely guilty of falling to the belief that pet store trainers are crap. Bill is superb! He uses some unconventional methods that at first I was laughing inside at, but they actually work. Really a top notch dude who knows his stuff and gets results. I wouldn’t hesitate to recommend him. My pooch was in a trance listening to this guy!

Very clean store with a wide selection of products. The staff is very friendly and helpful. They have a few animals to adopt– all look very well taken care of, and the employees seem very caring and compassionate towards them. Their prices are decent — some items are more expensive but they have a better selection as well. Overall I would return!