Patrick Cadillac Saab

Probably the worse service I have ever seen — how can people just ignore your requests? I brought it in for a recall which they did (cause they got paid) and then I asked for an estimate to have some body work done. They never even got a quote! I went to pick it up and asked for my quote and they are like — dah? I guess we did not do it — so I complained — the manager took a picture and said he would get me a quote and a week later — NOTHING! I even emailed the email on the website —
THREE TIME WITHOUT ANY REPLIES.
They are however good at giving you bullshit estimates — $ 100 to replace a lightbulb.
Find a morel repeatable service provider — these guys are NOT it!

Avoid this dealership at all costs. I leased a car from here, and when I had follow-​up questions, I was treated very rudely and no one would answer my questions. I had to find another dealership for assistance!

I got great friendly service as I always do. I would never go anywhere else.

Is it possible to give ZERO stars? The service center at this dealership is completely ignoring my father and his air conditioning problem. My dad is one of the hardest working men alive and at the age of 80 decided to buy the car of his dreams. Do you know what he told me? «This will probably be the last car I buy.»
The car will likely kill him if the way the air conditioning has been failing is Any sign of how well it was put together.
After many attempts to rectify the issue in Schaumburg with no success; my father took the car to a Caddy service center in Madison WI to check it out (because the only time the problem occurs is on long drives). They found an issue with a valve. My dad took this information to Patrick Cadillac and the service center ignored it and refused to fix the problem.
They suggested more freon. Again. As if when it didn’t solve the problem every other time it would actually work now.
After they make money off the sale of your car, Patrick Cadillac will no longer care about you. Especially if you are older.

BAD PLACE TO BUY A CAR !!
I went to Patrick Cadillac to lease at 2015 SRX, the deal went thru fine I put 9 k down and my payments came out to $ 418.00 per month.
I got a call 3 weeks later saying «PATRICK CADILLAC» made MISTAKES on the paperwork and I needed to re-​sign everything. I did as they asked, after driving the car for 2000 miles «over a month later» I got a call from Enzo stating the bank will NOT APPROVE the lease deal and I needed to bring my car back? I sold the car I drove the last 10 years when I bought my new SRX, so I was in a bad position. I was told the lease option was denied by the bank and my only option was to purchase the vehicle and make payments of $ 820.00 per month over 6 years at a ridiculous interest rate? MY PAYMENT DOUBLED per month !!! I don’t feel when purchasing a luxury car these kind of mistakes should happen. I also paid an extra 1K for Tire and Rim insurance with the lease, I didn’t ask at the time of re-​signing for the purchase if that transferred to the new purchase deal so I called Enzo. I left Enzo a message to call me with NO RETURN CALL. What a joke, you would think after treating myself (the customer) like Patrick Cadillac did they would call me asap. Still waiting!
It was an overall bad experience and I would steer far away from Patrick Cadillac !!!

It’s the worst car dealer I have ever visit unprofessional– they didn’t fix my car, thieves –they used a half a tank of gas said they will not refill, bad customer service they don’t provide a replacement car my car was for 2 day there Hyundai provides car replacement I guess it’s much better company AVOID AVOID I’d you wish to have great experience this is NOT THE DEALER FOR YOU
Please notice that they only respond for good reviews that says a lot

I was not happy with my experience at Patrick Cadillac. After several months of searching, I was able to locate a Manual transmission Cadillac CTS with the premium package. Its a rare combo, so my options were very limited on where to get it from. Looking back I would have at least asked for a different salesman, as I found it very difficult to understand mine on the phone. His name is Steve Zwolinski, and I literally had to interrupt him several times on the phone and remind him that I am the customer and that I should be given a chance to talk, not be talked over at every opportunity. Very unprofessional to dismiss customer concerns and questions in a louder voice than mine in order to gain the floor. Seemed like all I ever heard him go on about was gap insurance, why the hell is the salesman pitching that shit to me over the phone? Ill figure that our in the finance dept. (which when the time came I was required to get it in order to secure my rate. that’s against federal law. had to call back and have it dropped after i learned that) Everything that came out of Steve’s mouth was BS, if he didn’t know an answer he made one up or steered the conversation elsewhere. After deciding that the car was what I wanted by use of carfax etc, I came to terms with the fact that the experience would be sub par for a good car. They told me they would not be able to hold the car for me without a 500 dollar deposit from my credit card, No. I had to convince them that my flight itinerary should be enough commitment for them to hold it. Shouldn’t have to weasel that kind of stuff out of them. So I flew from Omaha, NE to get the car and drive it back. also had to ask (several times) for them to cover the price of a taxi, no courtesy pick up at airport. Upon my arrival the car was parked up front and freshly detailed, as it should be. I had asked over the phone before i flew out if there were ANY cosmetic imperfections on the CTS and was assured that there was not, however I found two noticeable dings and a pretty good sized scrape on the front bumper. That’s when my trust went out the window. It was a simple test of honesty, and it was failed. I was told that the dings and scrape were unfixable due to their location, I know it could have been repaired, probably just costs to much for them to justify. regardless, I simply wanted it disclosed to me that there were cosmetic issues before I flew in. Steve seemed to know very little about the car. It was advertised with bluetooth features but there are none available on that year of cts. he tried to convince me that it had remote start for a while because the key fob had the button, but generally manual transmissions don’t support that without hacking the system. Know your product. The biggest source of my anger stems from coming back from the test drive, parking in front of a window, and noticing that the drivers side Hi Beam was not working. Now, this seems like an easy fix to someone who doesn’t know, but its not. Steve went to the back to have the bulb switched out. He comes back and says my mechanic is gone, it’ll be an easy fix its just the bulb or shutter. These are the HID headlights. its not just a bulb or a shutter, you have to replace the whole damn headlight and they cost $ 800 easy. So they offer me $ 50 bucks to remedy the situation. I got them to take a hundred or so off the price of the car, but it wont pay for a headlight assembly. They have said that they will send me a check for an additional $ 200, which is appreciated but I’m still waiting for it a month later and it wont cover the part needed to fix it. The speakers popped in and out on the way home, I had it looked at and was told the amp needs replaced. $ 500. The Drivers side door doesn’t detect my key in my pocket but passengers side does, Micro switches or door handle antenna is out and that’s an easy $ 400 in labor and parts if I didn’t know how to diagnose and do it myself. The car itself is great, its exactly what I wanted and I’m very pleased with it. I do wish however that It was given to me in full working condition and that I was treated in a way that doesn’t make me want to report this dealershit to Cadillac regional so that Steve can hop onto their center of learning website and review the basics of customer care, and possibly have the kinks of my car worked out., as Patrick Cadillac is reluctant to help.

Premium NOT IN a MILLION YEARS. This is worse than a stereotypical car dealership. Asked one question about a car on the lot and I got on the WORST SPAM EMAIL, REPEATED PHONE HARASSMENT list I have EVER been on! I have replied 4 – 5 times on email, unsubscribed, specifically told them ON THE PHONE NOT TO CALL AGAIN! They DO NOT LISTEN! I have been a Volvo service customer for SIX years right next door but NEVER will I take my car there for service again! Patrick is a TOTAL FAIL!

I purchased my 2014 CTS here and I have been very happy with my choice of car and where I bought it from. My salesmen (Grant) treated me fair and with respect. The service manager was not there at the time of my purchase so he called to introduce himself the next day. I will go back to Patrick Cadillac when it comes time for my next purchase.

Dropping the car off was painless, ride to work, good communication and prompt service what more can you ask for?

I live in Denver and shopped for a month in metro Denver. I dealt with a very knowedgeable and pleasant salesman in Denver. After much shopping for a new SRX, I finally decided on which model and which color combination as that can be tricky to find. My model was sapphire blue with a light gray/​black combo interior. I found one in Salt Lake City and flew there to buy it on Memorial Day but they damaged it getting it ready, so I chose not to buy a car which had to go to the body shop. My salesman in Denver found one at another dealer nearby but it was my second color choice, graphite. But I was resigned to not finding a blue one with the right interior. I had looked at all the car shopping sites and found only a few on the East Coast or Florida. So the night before settling for the graphite one in Denver, I did a google search for «sapphire blue SRX light titanium» and stumbled across Patrick. I sent an email to the internet sales manager who was very helpful. I knew my price break and the general amount off that would be acceptable from my dealings in Denver and Salt Lake — about 8.7 percent off MSRP. I detailed my experience, emailed it to the internet manager, whose name I dont recall. He forwarded my email to Mr. Popp, senior sales person. He came up with a price a bit above my target and then I recalled one part of my prices had been a USAA 750.00 discount. I emailed that to them. They agreed. It was still a bit above the price percentage I had been dealing with but then, there were almost no cars in the country with that color combination. I agreed. Mr. Popp was very helpful in the next few days figuring out what I needed to bring to Chicago. This was a Friday night. I flew to Chicago Tuesday morning. Picked up the car. Signed the paperwork. Got some bottled water for the thousand mile drive home and took off. I didn’t have to play games; gave them my price; got their price; reached an agreed price and got the deal done. It was actually agreed upon via texting (and I am no electronic wizard). I still feel badly for the Denver salesman but I guess inventory is everything.
Only bad thing is the rear license plate bracket blew off enroute to Denver and Mr. Popp said they were sending me two.
It was painless and I love the car. I have absolutely zero misgivings about the choice. And that is hard to do with a new car purchase. Maybe someday in the next decade I will understand all there is to know about the CUE system…

STEER CLEAR OF THIS DEALERSHIP— UNLESS YOU ENJOY GETTING SCREWED
One star is too much for this dealership!!!
I am a 65yr old man and I have purchased many cars in my years. I must say this Patrick Group buying experience was the WORST.
Salesman SAM was a peach of a guy in the «buying stage»
After the sale, it was one lie and BS story after another… Just got kinda disgusting after a while. This was a grown man that would just make up excuses for things and look you right in the eye and lie.
They still owe me a Car Manual & COPIES OF SOME PAPERS THAT I SIGNED.
They promised to detail the car. I left the car with them that day.
At pick up, there was an area on the driver side seat bolster that I found a tear, it looked like the detail guys must of had something sharp in the back pocket and damaged my seat — - NICE! So the BS MASTER Sam, promised me he would call me and set up an appointment for the next Friday to have it repaired.
Well as I expected– he never called. not go. My hunch was right…
I was so tired of the way these people do business and treat people. I just had it fixed myself and pay for their damage they did to my car.
Last thing that I must mention in this buying process that day. The finance office experience was a huge disappointment.
I was rushed thru SO FAST in the finance office my head was spinning.
They had 2 deals they had to close with ONLY one person in the finance office on a Saturday.
I would not set foot in the dealership again if they were selling cars at 50% off!
Knowing how this place operates I bet all the 5 star reviews are FIXED that is friends and family.
The only true reviews from legit customers are the bad reviews I am willing to bet.
My advice to you all with hard earned money that need a car, shop elsewhere!
Sorry Patrick Group you need to take care of the customers BEFORE and AFTER the sale. Very simple way to get repeat business. You guys just want to screw people as if your dealership is located on Cicero Ave.

I showed up in a old t-​shirt and jeans, looking like a schlub. In that outfit I expected to be treated as though I were not a serious potential customer. It was the exact opposite, I was treated with respect from the moment I walked in. The sale itself was the most pain free car buying experience I’ve ever had, and left me feeling like I was still getting a great deal rather than feeling like I was getting ripped off, like I usually feel when leaving a dealership.

Patrick Cadillac should be your destination for a Cadillac, and Dean Moroni should be your client advisor. Dean walked me through the whole lease process with ease and honesty. Got a great deal! Love you guys, thanks. Valerie

The service guys here are awesome. Real, straightforward. Tell you how it is. Would definitely come back again! Jim is great!

I have now purchased 3 new Cadillacs from Patrick Cadillac over the last 6 years. The second one I purchased was with the help of Grant Klufetos and he helped me with this purchase as well. I love my XTS and this is the Cadillac I’ve always wanted, although I did love my others, I think this is going to be my favorite.

I have bought several cars from Hanley Dawson IV at Patrick Cadillac and he has always been fair, honest and respectful of our time. He is highly recommended.

Had a decent Jeep Wrangler, these guys had a well maintained pre-​owned Acura MDX from a trade in. I wanted a safer car. Took some rather amusing arguing with the guy that actually has the final word on the price, but I feel I got a fair deal. The negotiation was expected, I’m sure these guys don’t make much on pre-​owned cars.
But five stars for Steve Popp, my salesman. I really trusted everything he told me. He’s only been in the industry less than a year, but this guy has small biz experience and understands that honesty and building a reputation will come full circle (I’ve got a small business myself). Even though the car I was looking at wasn’t a Caddy or Saab, he knew his stuff and treated me as if I was going to lease an Escalade.
I’ll be calling him once I have 5 kids instead of just a dog for that Escalade, too.

Best car buying experience ever! Seriously. I worked with Melissa Rentfrow and she was so honest, transparent, real, and completely upfront through the whole process… something that is pretty rare in the car business. I know for a fact that she did everything she possibly could to make sure my new Saab 9 – 3 fit into my budget.
I love my new car, but I also love that I finally found a car dealership that I can recommend to friends.
If you’re in the market for a new Saab or Cadillac, make sure to pay Melissa a visit… it will be well worth your time!

Just wanted to say that my wife and I had an amazing experience with Patrick Cadillac and specifically our sales person Dean Moroni. When it came down to buying the Cadillac SRX our local dealer would not work with us so I drove down to Chicago to find a dealer that would. Patrick Cadillac worked with us on the price and also finding the car we wanted.
Dean was a straight up and forward sales person with no games or hassles.
Thank you Dean and Patrick Cadillac for a great buying experience and I would recommend you to anyone who is in the market for a Cadillac.