Pandora

On Saturday, December 12 I had visited Pandora jewelry store at Woodfield Mall in Schaumburg Illinois. After I got home I’ve decided to come back on the nearest occasion to exchange my ring for one alike, just a larger size. I went back to the store on December 14^th (today) and I was treated in unspeakable way. I feel obligated to share my horrible and sickening customer service experience. Once it was my turn the representative, Elisabeth, said that the ring was rung out wrong and in order to exchange it for the same item I have to pay the difference of $ 10. As a customer representative myself, I feel that mistakes of that nature should be handled by the store and granted the courtesy of matching the even exchange, considering that it wasn’t customer error but clearly customer service mistake. I had asked to have it matched; after I received a nasty and unacceptable «eye-​roll», I was told that I will in that case receive the ring that I paid for per receipt. I was in disbelieved therefore I had asked to speak with the store manager. Elizabeth labeled her self as a manager, which I clearly know she wasn’t because I shop there quite often and I see labeled nametags, said she would call the rep that took care of me that day. How is that supposed to resolve my dissatisfaction I had asked? She then brought another sales person along, who did not have a nametag on, telling me if I refuse to pay the difference she can always say, I quote, that I had walked out with the ring without paying for it. Now, this is a fine jewelry show and every purchase and interaction is under the surveillance therefore I find this hilarious and mind-​blowing! At that point I was being falsely accused of theft and I was disrespected on the highest level that customer could be possibly offended. After I said that I refuse to exchange it or pay the difference, that I am just planning on keeping it the way it was, the ring with the boxed was tossed at me across the counter and the sales representatives ran to the back office. After I asked to speak to them again Elizabeth came out crying, faking some sort of public scene saying she will call mall security if I wont leave and that I will be banned from the store. At this point this is the last purchase I had made at Pandora. As a matter of fact that last $ 200 purchase will be returned tomorrow at another, less bad-​mannered location. This one horrific experience crossed out many positive ones. My name and my number holds the record and my devotion for the fine jewelry the company sells, as well as hundreds of dollars left behind. I will not be publicly shamed, put down, insulted and dissed!!! I will share this on all social media, Unilocal,I will reach out to customer service and I will surely contact the district manager! I am planning on getting the hold of better business bureau as well. I demand an explanation, apology and a disciplinary action against the people who mistreated me in a public setting! This type of customer service shows the low standards and poor values that the company has. As a loyal customer I am disgusted! I will make sure that my nearest friends and family don’t ever shop at Pandora!

The associates were not helpful at all. I did not know my ring size and kindly asked an associate to help me. All she did was pull out a bunch of different rings and told to just start trying them on. I came in wanting a specific ring why would I try on all these other rings? I was hoping she was going to size my finger and then grab the ring I had wanted, a five minute process, but no. Will not shop at this location again.

Beware! If you’re not dressed to impress don’t walk in this store. First time ever yesterday and I was treated so horribly be the assistant manager, Mary. She treated me like I didn’t even deserve to be in the store. So mortified. Take your business elsewhere

Went into this location expecting to be way over my head as I am the last person you would expect to be jewelry shopping. But I walked in and it was pretty busy so I started to browse around knowing I wanted to get a charm bracelet but had no clue what that may consist of. After about a minute or two I was greeted by a very delightful employee named Mary (associate #102 323) who began to help me through the process of finding exactly what I wanted as she could tell I definitely needed help. I told her what I had in mind and then she began to show me what they had. She showed me a couple bracelets and we narrowed it down to the one I liked then I mentioned ideas of a couple of charms I wanted and she nailed it on the head and showed me the two perfect charms. She made the what I thought was going to be an agonizing ordeal for a man super easy and I wasn’t intimidated at all. The service was excellent. All of the employees seemed super friendly and eager to help. Thank you Mary as I will definitely be back for future gifts.
P. S. for all the people complaining about the long waits and crowded store… Relax these people do there jobs as best as they can and don’t need the grief from crabby people like yourselves. If you don’t like waiting your turn like they taught you to do in the 1^st grade then stay home and shop online.

Malls make me anxious. The crowds, mostly, and reallyyyy slow people who stop/​block aisles.
I recently received an email from Pandora with a promo (purchase $ 100, get a free leather bracelet). Mom’s birthday was coming up and she’s IMPOSSIBLE to shop for. Oh, and Christmas is coming up. Done. The email mentioned phone orders (YAY, I DON’T have to brave Woodfield on a Sunday?)!
I called and was helped by Kamila, who located the charms quickly and was patient when I had an indecisive moment. She also explained some info not included in the email promo ($ 5 upcharge if you wanted the longer/​2x wrap bracelet) and the pick-​up process. She was cheery, quick and helpful.
5-​stars to her.
My pick-​up experience the following Tuesday was on the opposite side of the spectrum. They seemed busy, which I get, but there seemed to be high emotions with employees.
When I mentioned my pick-​up, a shorter brunette girl at the counter told me that she couldn’t help me because she was in training. She went on with another customer/​locating merchandise (? I guess) with an employee (blond girl). At some point the brunette mentioned I was there to pick up, but the blond said she was busy helping someone else. There were at least 4 Pandora staff and 3 groups of peeps — 1 group looking at jewelry and two being helped. Yet it was like standing in the middle of a tense, crazy whirlwind.
The blond ended up helping me next. She was pretty abrupt in going through my purchases. I asked to try on the leather bracelet before I left because I wasn’t sure about sizing. Unfortunately I chose the wrong size; she got the replacement and ended up just swapping them out in my bag. Erm. I asked whether or not she had to run the exchange through the register, especially if needed to exchange in the future (…I had gift receipts). She theennn rang the exchange through. Her demeanor was pretty cool towards me overall, until I asked what her name was; then she handed everything back to me cheerfully.
It was all very awkward, and I think I’d have rather dealt with the weekend crowds, since those employees were actually friendly.

LIERS! LIERS! LIERS! Can’t say that enough. Purchased over $ 100 before promotion. Stephanie instructed me to come back during promotion with my receipt (which conveniently she failed to give me), and purchase $ 55 worth of pandora and I would get the $ 65 credited to my credit card (which then I wanted to turn around and purchase a different bracelet with). Called Pandora at Woodfield, spoke with 2 associates and was told to come in and they will look me up. Got there, no one, including the manager is willing to work with me to even look up my old receipt! So I drove all the way to Woodfield, during a promotion, stood in line for an hour and they will not work with me and do what 3 associates said they would? Worst service ever! I am contacting headquarters! They need to get rid of this horrible manager and its worthless staff!!! So unprofessional! Such liers!

I’m not a huge fan of Pandora, but my girl friend loves their stuff. I came here to get her a birthday present. It is just overpriced sterling silver jewelry.
I was helped within in a reasonable time. I knew exactly what I was buying, so it was easy. The sales girl was nice enough… just super slow at getting the gift wrapped up for me.
Since I’m already writing a review on Pandora I might as well add that I had a bad experience at the Pandora in Northbrook Court. It was rather busy since I was there a couple days before Christmas. I was overlooked by every sales girl. They would assist people who came by after me. I had to go up to one girl and ask when I was going to ever get helped. She wasn’t friendly at all… just a rude college student home for break. Yeah, I know I look young for my age but that doesn’t make it ok to treat someone young with an «I don’t really feel like helping you right now but I have to because it’s my job» attitude.

I could probably go on a rant about this place forever, so I’ll keep it short. The Pandora store inside Woodfield is CLEARLY TOO SMALL!!! WHY IN THE WORLD WOULD THEY PICK SUCH A SMALL SPACE!!! It is literally shoulder to shoulder people in that place ²⁴⁄₇. I would go on my lunch break — packed, after work — packed, weekdays –packed. It’s never empty and takes a very long time to get help. I find the sales associates to be rude, pushy and to make matters worse they lecture you on the care of your jewelry. I know how to take care of my things, I don’t need someone to tell me every single time I attempt to buy a new charm. I will honestly never ever step foot in this place again!

This review is for this location specifically and not Pandora as a whole. Store is typically very crowded, even mid year. you could be waiting quite awhile for help. Last time we went in the sales lady was very rude. She tried to sell me multiple other items that I was not interested in. Seemed iratated that we wanted to look at many charms before deciding. Also lectured me multiple times on how I took care of my braclet. All I wanted to do was pay and leave. Will not return to this location.

This store is bananas — B A N A N A S. Bananas in terms of how busy it is during the holidays, holy goodness. Apparently it’s always super busy though.
I had never stepped foot in a Pandora before but a friend of mine got me one of their gorgeous bracelets for my birthday this year plus a bunch of charms. After buying one for me, she got one for herself! Knowing this, I decided to get her a charm for hers for Christmas. The absolute cheapest charms are $ 25 and most of the cute ones range anywhere from $ 40-​$ 70 with some being much more expensive! I settled on a simple BFF one before I went in.
During the holidays, I suggest going in at whatever off hours you can. I went about 11 and signed myself in on their sign in sheet. There were about 10 people ahead of me in line and most didn’t know what they wanted, so needed to be shown many before deciding on what they wanted. I decided to leave to run another errand in Woodfield and returned back 20 minutes later to find just two left in front of me in line. Hurrah!
When my name was called, the counter was a solid wall of people so I kind of had to work my way through them to get up to the lady calling my name. She was courteous and helped me get my charm. She said they had been out of the charm but just got a new shipment in!
The great thing about Pandora is they take very special care with your charms you buy, package them very nicely, tuck in the gift receipt. Plus during the holidays they have complimentary gift wrap!
If you must indulge in overpriced little charms and jewelry from Pandora, this store location is great with friendly workers and great service.

Well, for a while I swore I was never going to get anything Pandora. Not that it was some boycott but the simple fact that it never really appealed to me. That all changed last year. I friend of mine took me to this location to get a charm for herself and I started looking. Within 5 minutes I was sucked in. SO MANY CHOICES. I went for the silver lobster claw, 2 clips, and a simple silver charm. My obsession hasn’t stopped since. The customer service is top notch. The girl who originally helped me patient and explained everything to me since I was utterly clueless. A recent trip back and again, stellar service. I was using a gift card and my friend and I (the same friend who got me hooked) decided it was time to start a bracelet for another friend of ours for her up coming birthday. Side note, they wrapped the gift beautifully. Again, went for a lobster claw bracelet and 2 charms. Now, charms aren’t the only thing they have. Pandora also has a wonderful selection of necklaces, earrings, rings, and bracelets. I love the rings, especially the ones meant for stacking on your fingers. They range in price, which I love. Also, they go up to either 9 or 10, so for people like me (a bigger girl with sausage like fingers) I can get awesome rings that I absolutely love.
A few reminders;
— They not only have silver, but gold as well.
— The «start up» cost can be a little expensive (I personally was a little shocked when I quickly racked up over $ 100). The bracelet alone will be AT LEAST $ 40 and thats if you do a single leather lanyard. Silver will be closer to $ 60. I am not sure on the gold price but, obviously, that will go even deeper into the pocket.
— There is a HUGE selection of charms to choose from. This is were it does get a little more price friendly. Silver charms start at $ 25 and go up from there. There are ones with colored enamel (I personally think the purple and teal are the best colors), CZ, colored stones, etc. So, naturally, those will cost more.
— When first picking a bracelet, size does matter. You want something a little big on your wrist since the charms will add bulk but you don’t want it too big because the weight of the charms will eventually stretch the bracelet.
— Lastly, when you go, make sure to get a catalog and sign up for their mailing lists. I get great coupons and promotion notices on a regular basis.
Be warned, for some, this is a serious addiction.

Got to get a birthday gift STAT! Run into Pandora upon the recommendation of a family member.
Beautiful unique jewelry from silver to gold that reminds me of one of my favorite stores (you know the one with the pretty blue bag).
One bubble ring later and I am a superstar!
LOVE their silver, its classy, modern and incredibly chic!