Motorola

Quite possibly the worst customer service I have experienced. I returned a MOTO X phone and have been waiting nearly a month to receive a refund. Their customer service operations are in the Philippines. Their operators are like robots, only reading off a script. They provide no solutions to customer problems, and don’t have the know-​how, intelligence, or wherewithal to escalate problems to the next level. I’ve filed complaints with the BBB and Consumer Affairs. Do not buy anything from Motorola unless your a gluten for punishment.

Thanks, Motorola, you have convinced me to never buy one of your bar-​code scanner /​mobile computers again.
The support I have received thus far has been terrible. I bought 10 mobile computers and had defective batteries on 3 of them so far. This all happened within 3 months. So far I have been asked to send in the batteries 2 times paying for shipping both times. Both times I received the batteries back in a box without any padding and no explanation of why they were not fixed. Of course this is not before speaking with someone in India and being put on hold for ½ hour.
So now I have a scanner that needs to be sent in under warranty and have spent over 1 hour with no luck so far. I haven’t even been able to talk to a live person yet.
Any other manufacturer that I deal with has no problem answering the phone and helping with any issue. Motorola is a big black hole of support that you will never get anywhere with.

Sometimes at work I’m forced to deal with barcode scanners of which I know nothing about. We have several different brands. Whenever I have an issue I can’t solve I call up the manufacturer and they walk me through it, easy-​peasy. That is until I had a scanner plopped down on my desk, made by a company swallowed whole by Motorola. Instead of a direct line I got endless menu choices and after I finally got a human on the phone I was told he couldn’t help me because I don’t have a service contract. What he can do is sell me one. How nice.
When it comes time to buy your own barcode scanner, find one made my a small company, not a faceless mega corp like Motorola who couldn’t care less about helping you.

Motorola deleted the Sticky Notes app in the last upgrade and I lost a lot of important information like these people:
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Deleting «Sticky Notes» and the data held there being deleted without notification is ridiculous. Verizon knows what’s installed on my phone, Motorola knows what’s installed on my droid phone, Google knows what’s installed on my phone and what’s compatible. Now, with Google owning Motorola they have access to all this data. Now that i know that they deleted «Sticky Notes» and included that in the release notes they admit that they were aware of the problem. Why didn’t they notify me prior to the upgrade that this was a problem. Since it was in the «release notes» included on the site here
. It seems negligent that they did not notify users of this product that their data would be destroyed, deleted and there is no way to go back to the previous OS version to retrieve it. I’ve been including important work notes and personal notes like details from Dr visits, vacations, etc. Now, after the upgrade you drop this little bombshell that all this data is gone, cannot be retrieved and «we told you so?».
Wow, so much for «customer experience».
Don’t send me a link for alternative to Sticky Notes. I know how to use search Google Play, that’s not the point. What I want is a link to the two years worth of data held in the data file.
Please send me a location on my phone where i can find this data file!
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This is my point exactly. I have the same exact issue. TONS of information saved on these sticky notes. I had a whole slide screen dedicated to Sticky Notes with important information regarding work, school, websites I needed to save, etc. etc. It is humorous how people keep suggesting other Sticky Note apps from the App Store, as if we were not aware of how to search for apps ourselves. It is ridiculous that there would be no further information besides «release notes» on Motorola’s website. Who the HELL goes through the time to read «Release Notes» before downloading an update? When my phone says «An update has been found for your system software», I hit DOWNLOAD, I don’t think, «OH WAIT let me check the release notes first to see if all my sticky notes that have been on my Android phones for YEARS are going to be deleted with this update!»

Overall, Motorola has been a nice place to work. The paychecks and remaining benefits are decent. The big plus: the people are very nice.
If you wish to work here, be prepared to drive here rather than take public transportation. The company now offers cheap shuttle service a few times each day to the Metra station, and pace service seems to be nearby.
Cafeteria food is ok, but not great. I am not going to say anything more negative than that, as I am happy that there is an option for food on campus.
This company is in transition, and a lot of changes are happening. It will be interesting to see what happens over the next few months and years.
Oh, the myths are true. Motorola has 10 Superfund sites. The Schaumburg campus is EPA ILD079763140. See
and

This place provides a pretty good paycheck and turns out a fair number of innovative technologies. Most of the people here are super nice as well. Big props to the very friendly cafeteria staff and the awesome evening security guard Ray.
There are some downsides to this facility. For one thing, it’s pretty difficult and expensive to get here via public transit, especially since they discontinued the free shuttle service from the Metra station. If you can stand a little inconvenience and some walking, there’s the budget $ 2 commute option from the city which involves two Pace buses, the CTA blue line, and a mad dash through Woodfield mall.
The food isn’t exactly stellar, but it’s on par with what you’d probably get at most corporate cafeterias. $ 6 will get you one of two hot entrée options (used to be three until recent budget cuts), and there’s a big selection of bottled beverages, chips, and sundries. Beware, they’ll charge you a few cents for extras that you might think are freebies, such as butter pats, single-​serve jelly portions, or teeny packs of lemon juice, so watch out because they can add up!
They recently cut the 401k matching, which is a bit of a bummer, though we’ve been reassured that it’s temporary, so fingers crossed for a market upturn soon! Massive layoffs are also another downside, so tread carefully!
Morale isn’t the cheeriest at the moment, but the grounds are very pretty with lots of picturesque lakes and deer and geese roaming about, so go have a walk during your lunch break if it starts to feel a little gloomy in your cube.
Also, there is an urban legend that the campus is a Superfund site because of all of the chip fabs that used to be located there, but I haven’t seen any concrete evidence of this.