MAC Cosmetics

I braved Woodfield to get to MAC today to refresh my make up collection. I’ve found that when buying cosmetics and beauty products, there’s a lot of uppity, snooty employees that don’t want to help you unless you look a certain way. SO not the case here at this MAC location.
Tina Marie helped me try some new things, and she was a total blast. Totally talented, funny, and way personable. I seriously enjoyed my experience and her expertise. She talked through how to put apply different products, making sure I could watch her during the application. I purchased a lot of new make up, and I just hope I can apply it half as good as she did. I can’t say enough about how completely rad she was. I genuinely had a great experience, which is hard to say sometimes while shopping!

Stopped by the mall to get a couple things before work, and decided to make a quick pit stop to Mac. I’ve been wanting their matte lipstick for a long time so I wanted to look at those the most. When I was at the counter I was greeted multiple times. Every person at the counter said hello at one point. Multiple workers complimented my makeup. I was having a bad day so this made my day seem a little better. One lady was very nice and we had a small conversation, she was really easy to talk to. All of the workers were really attentive. I was impressed that they gave me a makeup wipe to clean my hand off after swatching different lipsticks.
I would give this 5 stars but the only thing that bothered me was I couldn’t get to the lipsticks right away because a couple people were messing around by them and being quite rude. I work in the food business so I’m really patient and understanding with people, but the fact that someone was putting on such nice and beautiful lipstick on a screaming baby was a little rough to watch.
However, I Will come back again thanks to the customer service and great products. :-)

I have been meaning to write a review and kept putting it off. So here it goes. VERONICA is the best make up artist!!! I would recommend her to everyone. She did my make up for a birthday party I had to go to. I had no idea what I wanted, so she took the time to learn what I was wearing and what colors she should do. She is so knowledgeable about products and recommended some good make up for me (also she was not pushy at all about making a sale). I ended up leaving with foundation, lipstick and a lip primer. All of which I still use and will definitely buy more once I am out. I highly recommend her if you need your makeup done for any event!

This review is based off of the gal Lindsey that helped me when I walked in. She was with a guest but immediately introduced herself and showed me where to find what I was looking for.
As soon as she finished up with the girl she was helping she came over and gave me a great recommendation for red lipstick for the upcoming fall. She had me try a couple and pointed out a berry color would be better with my green eyes so very appreciative of her recommendation because I would have never picked that shade for myself. She showed me a couple of techniques to clean up the edges around my lips too! All of us non professional makeup wearers… there’s a struggle if you accidentally smudge the red lipstick. Haha!
She asked me which ones I wanted to take home with me and didn’t pressure me into anything. She also asked if there was something else she could help me with and so I’ve always wanted to try contouring and getting on YouTube and looking for instructions is not for me. I’m sorry but a lot of those girls on there make it look easier than it is. She grabbed two products and showed me how to do something very simple to help define my cheek bones NATURALLY versus putting makeup all over my face and blending for hours on end. The way she showed me was extremely simple and quick. I purchased the powder but didn’t purchase the other items she used but she was very kind and wrote them all down for me so I could remember what was what when I order them in the future.
I think they might have new staff in the store after reading some of the one star reviews because everyone I encountered was pleasant and courteous. I’ll be back to see Lindsey!

I seriously really dislike this store. Let me articulate why:
1. The associates are rude and really need training in costumer service.
For example, I went in tonight and was looking for a particular shade of blush. I patiently waited for assistance (it looked like they were severely understaffed). When I finally got approached, I told the associate what shade I was looking for. She rudely declares «We don’t make that shade.» Me: «Um yes you do. My sister uses it. Not only that I have a picture.» Associate: «oh…» Riffles through drawers and finds it easily. Not only that, she wanted to sell me a liquid like shade of this blush when I told her I wanted a powder form.
How about before you give wrong information about the products you sell, you verify information. Not only that, would it hurt to provide costumer service?
2. On separate occasions, the associates look scattered and pushy to sell you a certain product. If I want a powder format and I tell you that upfront perhaps you should just focus on showing me such formats of that particular product.
3. So pushy to get you out the door that they sell you the wrong product. On another occasion, I brought the container of foundation I needed. The associate gets me the foundation. Wrong. I go home and it’s not the pro long wear I use. In a way, shame on me for not checking and making sure before I checked out but also shame on the associate for being in such a hurry that she didn’t check the container enough to make sure it was the product I needed.
4. The store is small. So small that when you have like 25 people in there, it’s claustrophobic. Probably why the associates don’t take enough time to really hear your needs and wants.
Overall, this MAC store is sophomoric. I’ve been a faithful MAC costumer for 5 years but tonight’s experience has shown me I need to move on to a better brand that provides costumer service, knowledgeable associates and better pigments.

The customer service sucks. Some blond boy tried to give me a hard time for not having my address exactly match the Mac Pro card details. Okay. But my name matches and I can verify my previous address. I told him that the City of Chicago doesn’t require an issuance of new identification, we change it online, so it will never match. He said, «I can deny it» (my purchase) and I just walked out… thus denying it myself. Really boy! Get over yourself. I work in retail too. You are supposed to sell product and not have the customer walk out on your sale because you are a jerk.
I’ll shop Michigan Ave instead. Thanks Woodfield for your awesome attitude.

I walked into a Mac store for the first time today. Honestly, I saw a few youtubers raving about the products. I met Pierre. He Didnt push a single thing and let me browse, but then I realized I was in unchartered territory so I begged for help. This guy was amazing and sweet and hilarious! He Didnt put me down on the blemishes I had, showed me EXACTLY what foundation and setting powder I needed, and I got a brush n was on my way! My fiancé nearly cried when he saw the $ 104 dollar bill, but I had the biggest smile, I honestly knew I got truly great products and I won’t go back unless Pierre is there cuz he was absolutely perfect. He Didnt stress buying a lot, n I really aim to go back for highlight powder n bronzer this week. Sweet people, super friendly! Made my day!!!

MAC… you complete me. No, literally… you do.
I’ve been wearing these products for over a decade (and have gone to this location to purchase them for the same amount of years) and I am never disappointed. The staff here know what they’re talking about and when I ask for something snazzy to take my makeup to the next level, I always leave with a product I know will make me look and feel like a million bucks.
My newest crush: a pink retro matte lipstick suggested by my consultant.

Great makeup and great service!!!

I absolutely loathe this MAC store. I have went in probably about 4 times already to ask for a consultation and each time the sales associates have proven to be «too busy» to help out. It’s ridiculous. You should be able to tend to one customer while greeting ones that walk in, at the least. Not to mention the mess of a display with missing shadows and smudged lipstick that I see each time i’ve gone in there. I’m so glad I live in Chicago and don’t have this MAC store as my only option.

LOVE that there is a MAC store in Woodfield! It is a bit tiny & cramped, especially on a busy Saturday, but the MUAs (Makeup Artists) are so knowledgeable, helpful & skilled at their craft! I could sit here all day and play with all their options, and MAC always has great quality products! Definitely need to have their eye shadows especially as a staple in your makeup collection! Also, if you bring back 6 of anything plastic/​metal you get a free eyeshadow or lip product! I thought for the longest time that you had to only have 6 of the eyeshadow containers in order to get a free one, but the guy last time corrected me and showed me it can be basically anything except the wooden sharpened products. My world has changed! I have so many empties now I can bring back! So anything like the glass/​plastic concealer or foundation bottles, or the fake eyelash containers, or even their makeup wipies bags can be brought back in series of 6 to be recycled & exchanged for a free product!!! DO IT! DO NOT THROW AWAY YOUR OLD MAC CONTAINERS!!! Bring them in for freebies! :)
Love this store, will be back for sure!

Things I liked about this MAC location:
The sales associate helping me was the most down to Earth I’ve encountered at any MAC location. They didn’t make me feel like an ugly bug for not having done myself up in stage make-​up before heading here or like I was some podunk suburban hillbilly for wanting to take a more conventional approach to make-​up (ie– not shaving my eyebrows off and drawing them back in 2 inches higher like the staff at some of the other MAC cosmetics I’ve experienced). Also, my sales associate didn’t try to up-​sell me on anything. She answered my questions, assisted me with the 2 – 3 things I wanted, invited me to their next event and I was on my way.
Things I didn’t like:
After I paid and was on my way, the store magically appeared cluttered with personnel talking amongst each other and standing in front of every exit route I could use to leave the store. So now I had to suck it in and try to squeeze through with my bag of cosmetics like I was the podunk bug I’d referenced in my first scenario. Sooo, some of the staff could certainly use a customer service lesson, while others aced the congeniality test.
Love/​Hate… take it or leave it. You can always try heading over to the Nordstrom MAC counter if there aren’t a hoard of tanning-​crazed women taking up all the cosmetic staff’s time, like on my attempt to patronize them.

The employees were so rude. I asked for help finding something and the sales girl literally looked like she wanted to throw up. She had such an attitude that I considered not even making a purchase. A woman walked in around 2 minutes after me and the same salesgirl was really sweet to her. I guess if you are only buying one thing you aren’t as important. I’ve been telling myself I won’t return to this location, however it is so convenient and I really like the product so I know I ultimately will.
Despite the lackluster customer service, I was very pleased with my purchase. I highly recommend the fluidline in blacktrack.

I’ve never been to a MAC with better customer service. The ladies were all polite and quick to help. I felt like they actually wanted my business and worked on commission. At my hometown MAC, they could really care less about you. That’s why it was so refreshing to walk into this one. The store is pretty small though. You’ll be rubbing some elbows, literally.
Granted that they are trying to sell you everything they have, but remember that you have the option to say «no.»

I really love M.A.C. Their quality is amazing and I love their selection. I have to say that I wasn’t pleased with the customer service. I wanted to try some eyeshadows to see what they looked like on, but I had to suggest it. I guess I’m not used to that because the people at Ulta automatically suggest trying everything on. She did a good job applying it, and I do think their products are worth the money. But for how much you spend on their products, they should be a little more willing to let you try it on!

MAC is capable of transforming anyone from ugly to beautiful… from being born a man to having the appearance of a woman…
When I use a Make-​Up Artist for consultation and application of their products, it becomes extremely difficult to have self-​control from overspending. Whether or not I need everything she puts out, I want to follow her advice.
Suffice it to say, I think using a Make-​Up Artist is a necessary evil. Who better to see my face’s full potential than the person looking back at me with a subjective point of view? She’s a wonderful asset and worth the price I have to pay for beauty!
I went in for pressed powder today and walked out with concealer, foundation, finishing powder, blush and lip gloss. I’m going back on Saturday, Christmas Eve, to have my make-​up applied professionally for holiday dinner at Claim Jumper and to finish buying product to complete my look. Next visit: the eyes must have it!
If you have never visited this location before, be patient when you arrive. There seems to be a shortage of Professionals working on any given day and the person assisting you will be multi-​tasking to help others simultaneously.

I’ve been here before, but it’s like a hit or miss with service every time I come. I’m very good with make up and I don’t like it when the sales associate isn’t friendly at all and talking down to me (which was what happened last time I came in)… as if I don’t need their help BUT I DID! I can’t grab my own cosmetics to buy! I feel hesitant to walk in now. I prefer just to shop at sephora since I’m not wanted at MAC.

Bottom line: MAC has great stuff. But go to the Nordstrom’s MAC and skip the separate MAC store.
I’ve got to agree with Andrea M. I’ve been wanting to try false eyelashes and I’ve heard MAC has good ones, plus the glue, plus they’ll help you out and put them on the first time (TOTALLY needed this!). So I knew what I wanted, I def needed help choosing, and I needed help putting them on. Pretty direct, maybe a 10 minute consultation.
There were two people working and two people in the store, myself and another lady who was pretty set up trying makeup on at a mirror. The free salesperson, Franklin, said hi and gave me two or three lashes to check out while he greeted another lady who had just come in. No problem, I fully respect someone who can multitask, and I“ve been in sales so I know it’s pretty much required to leave and check in with new customers.
But then he never came back. She was über-​time consuming, he never once said boo to me again, and then after she left (remember, there are TWO customers in the store. Total.) he takes his time, apparently doesn’t notice me looking at him meaningfully, and then two new girls walk in together and he starts up a five minute convo with them. As Bön Qui Qui would say, «Rude!»
So I left, went to Nordstrom and their lovely MAC people, and won’t waste my time in that separate store again. Still like MAC, but it’s not the first time at that store that they’ve blown me or a friend off, so I’d stick to the department store version.

This MAC store was the first one I ever walked into… when MAC was new and Ru Paul was their spokesmodel.
Ever since its my go to MAC store when in the area. It seems they hire very knowledgeable and helpful MAC makeup artists. Do I ever need more makeup when I come here? Of course not, but that’s how much the siren song of this particular store affects me.
MAC shadow pigments are the best. Strong colors and long lasting wear! LOVE their shadows, love MAC stuff.

I’m a bit of a makeup junkie and enjoy trying new stuff out all
the time. I’ve been wearing their eyeshadow for a long time now,
I just love them.
They can be a bit pricey but I really love the quality and colors.
The staff are pretty helpful too.