Kohl’s

Kohls was the most customer friendly store you could find, now they are the most unfriendly store, were cancelling our charge!

kohls n golf rd Schaumburg is like a k– mart. unorganized, empty shelves and no help from any staff or lack of. manager on 10÷17÷15 at 4 p.m. was called to a kiosk after associate could not figure out how to work it after ½ hr. maybe manager can be condescending and rude to her staff but should’nt be to the paying customer. after being a loyal (spending thousands each year) I will never return to this store. walked out not buying anything after 1 hr 45 min. a waste of my time!!! I will take my business to Carson’s that has a friendly helpful staff and everything in stock that’s on sale or otherwise. p. s. nothing at all available in the toy, bath or kitchen departments. should just close those down and not advertise things on sale that are unavailable!!!

helpful staff — good deals
store kept up well — enjoy shopping there

This store has turned into such a dump and I’m not talking about the fixtures. They sales floor is overcrowded with merchandise so you can’t get through with a cart. The employees don’t keep up with the mess patrons create. Lines are always ridiculous. In spite of the quantity of stock they don’t carry enough of popular sizes ie the selection is huge but you better get there on stocking day 1. There was one tiny rack in the enormous store for boys aged 5 – 7 tons of baby tons of big boys but if you’re size 5t-​7 you’re out of luck. I’ve been a kohks fan a long time but I’m so done with this store.

Been to many Kohl’s. This one is by far the worst. Employees here are extremely rude. Not what I am used to from a kohl’s.

Be very careful about shopping at this store. The «additional» 15 percent for seniors is a scam. They don’t honor it if you use a coupon from the paper. Their pricing procedures are also suspect. Twice we were charged a different price than advertised. Between their kohls’ dollars and their method of honoring coupons the actual savings is way below what you think it is. My wife and I are both fed up with them and we won’t be going back anytime soon

I love Kohls already and generally shop there a few times a month. They always have great deals and this location in particular is always clean and organized. Today I went in for a return which went very easy. As I was leaving I stopped to look at the FitBit — a possible Christmas present. Lucas (store associate) asked if I knew much and really just took his time educating me on the product and informing me about what discounts and coupons would apply. He was not pushy at all and I did not have to wave him down for help either. I am still deciding if I want to purchase one but I was so impressed by the great customer service. :)

Ehhh. Nothing much to say. Didnt really find anything worth the money, so ended up buying something from clearance.

I just went to this new renovated Kohl’s today and it’s probably the only time that I’ve had a slight bit of negative feedback for a Kohl’s. I usually have great experiences at any of the many locations as Kohl’s is known for putting their customer satisfaction first. Surprisingly, this store just had a «grand re-​opening/​revamp» and is the only one in the area to have this new model just recently rolled out but they had some quirks that really kind of tainted my night at Kohl’s.
1) The announcement on the intercom kept on announcing that the story was closing in 30 minutes, 20, 15, 10, 5, closing, closing now, is closed. OKAY, we get it! We understand that you’re trying to close but come on, do you really have to announce it every couple of minutes? It really gets the customer feeling anxious. As a newly renovated store, having customers still sticking around and wanting to buy merchandise from you at closing, is a whole lot better than running an empty store until closing time in my personal opinion. Any business is good business, than having no business at all! Now which would you rather? Is it that much more of a problem to have customers wanting to stick around for a few additional minutes? I’m just saying, that kind of action is kind of off-​putting and even my husband was making the remark «Geeez, they are not missing a beat to tell us that they REALLY want us to leave!»
I used to work at the Apple store, and as a management rule, employees were never to approach a customer and tell them that the store is closing, we could only say «can I help you with anything?» I know that is very ideal and likely, not every store practices it, but I’m serious when it was practiced at the store I worked at, it was a good policy made to enhance the customer’s experience, not kill it.
2) Upon arrive at check-​out (and this is where it all went down), our check-​out girl did not seem that happy to still be checking us out. I went with my husband and mother and we each received our own UNIQUE $ 10 off code (as in invitation to come and visit this newly re-​designed store). Well, we thought it would be easier and nice if we could just put all of our purchases together and combine the $ 10 codes ($ 30 off total) and receive it all in one transaction. Well, our sales person said we are not allowed to do that. OK, I can understand maybe they can’t so we then asked her to separate our transaction then and apply each of the $ 10 separately. She then actually said, «oh no, because you all «came» together, you are ONE customer, and I cannot combined your offers.
Seriously? No, we are NOT one customer. We are individuals who individually received separate invitations and discount code mailed to our separate emails (by your store!) Just because I had a chat with my mother a few minutes before and the sales girl saw me, now it’s ONE coupon per «customer»? No, you are thinking per «household» my dear and it does not say so. I even said to her, I have MY own unique code and MY own Kohl’s charge and still, the young lady said «No, you are one customer».
What is this, the old-​new JCP now? No, Kohl’s have always been soooo good at making the customer happy and I was one minute away from calling in the Manager. But because the store was closing, I didn’t want to stir it more up, but that was so rude! Honestly, if this is truly Kohl’s policy, then there is a problem with this rule. Why? Because people go shopping with their friends and family! Do you honestly expect people to pretend they dont know each other in line, just so they dont get labeled «on the same transaction» and therefore, be clumped together as «one customer»?? Do you want only SINGLE people to come shop and shop solo? That is just bad business practice, if so!
I don’t understand what our sales girl was even trying to say and most of all, her tone was really coming off as she is right, and we are wrong. She kinda acted like she just wanted to get it over with the way she was scanning our things and tossing in the bag. Oh yeah, and she asked me, «do you want a separate bag»? Uh yeah, I am a separate customer since you made me do a «separate transaction», I want a bag.
3) I asked if we could use our 15% applied to our discount and she said OK and that she applied it already. I ran my credit card through and now coming home to find out, she didn’t apply it! Honestly, my entire experience tonight came down to the last critical 10 minutes.
Now despite my one really NICE young lady who helped me in the cosmetics section and went out of her way when I asked a simple question about eyebrow pencils. She showed me all the different brands and even took some out of packaging when the testers were missing to show me the colors. She was very attentive and gave me person attention when I didn’t know which ones to pick. But still, this visit was a bad impression for me. Too bad cause it’s a newly revamped store too!

I’m not a big fan of Kohl’s like I used to be back in the day. I usually only good in for the home goods items if I see a good deal in the ad. I saw this pouf thing I thought would make a super cute chair for my makeup table and it could easily move around me room. I had also been putting off returning an item I got for Christmas in a white elephant thing because I hate crowds, crabby people, inconsiderate people and lines… and usually the return sections as stores have the worst of all those categories.
I actually can’t complain about any trip I’ve ever had here. This past trip was no exception. Despite a long line, the ladies working customer service were very upbeat and happy to help every customer — even the testy ones.
My cashier was super cute and was asked me what I was going to use this weird pouf thing for. Nice young lady and quick to get people through her line. On the other side of the store there were like 10 people waiting in line. If that’s the case when you line up, try the registers by the other entrance as when I went there was no wait for them.
My pouf thing was 50% off making for a great deal. Most of the home goods are a bit pricey but if you combine their coupons with sale prices you can usually walk out with a good deal.
I especially like this location as it’s independent from any mall structure. Thus, less people, more parking in their own lot and an overall better shopping experience for this girl.

The staff is very friendly and the hours are convenient. I’m glad they are always willing to look up my account number so I can use the coupon.

Meh. All the popular sizes are always picked through and they often don’t have items in stock that are on the display mannequins. On the weekends it turns into an utter mess so get ready to squeeze through cramped rows to finally find something decent then find out your size is out of stock.
Being a Kohl’s, the tend to recycle last year’s clothes as new stuff as the seasons cycle instead of putting it on clearance and flushing the old stuff out. Consequently they usually have a very large clearance section of seriously ugly or old stuff. Once in awhile you can find a gem so if you have a time, take a look through that.
Kohl’s may seem cheap but in reality it’s not that cheap. They only way the prices are decent is if you have a 30% off coupon so sign up for their card and wait to receive a coupon in the mail before even thinking about going in. Also, make sure you don’t buy everything on your list at the same time when they are offering their Kohl’s Cash. After you get the cash and it becomes valid, THEN go in and get that last item using the Kohl’s Cash. That’s how you get a decent deal at Kohls
The return line is usually a frustrating mess here because there’s always some crazy lady that bought something using 4 different forms of payment and is trying to return that while purchasing something else. That means you’ll stand in line for ages to get your simple return in.

My mom and I came to return a few items and then purchase a few more. The lady in customer service (I don’t remember her name unfortunately) was so nice, and so friendly.
There really wasn’t anything that stuck out. The employees were helpful while staying productive. I do wish there was more Chicago Blackhawks apparel, but that’s ok.

I came here to buy my oldest a pair of gym shoes. I came armed with a 20% off coupon (given to me by my grandma) and a $ 10 off coupon (given to me by my mom.)
The shoe department was a bit messy, but that was expected being that school starts in less than 5 days. We found 2 pairs of shoes at the right price.
Before going to the check-​out counter, I looked at my coupons again and noticed the 20% off one was only if you used your Kohl’s charge card which I do not have one. So I found an employee and asked him if he had a coupon. He said he didn’t and gave me a sales pitch about opening a Kohl’s charge which I had no interest in doing. So I went to the customer service area and asked if there was a coupon for me. The lady said there were only coupons available if you had a Kohl’s charge card, then she said wait, let me double-​check and looked at what seemed like important papers and told me that no there were no coupons for me, but they would be coming out after the 21^st.
So I go to the check-​out register with the shoes and present both of my coupons and nonchalantly run my non-Kohl’s card thru their machine and got caught. The cashier said I needed to use my Kohl’s card which I preceeded to tell her I didn’t have one. Then another cashier said something to the effect of giving me a 15% off coupon that I saw sitting there in a stack. My current cashier gave the other cashier the stink eye and started to berate her right then and there that they are not allowed to give those coupons out to people because then ‘they’ won’t make their sales for the day and those coupons are only to be used for people who say they forgot them at home. I did get to use that 15% off coupon and am grateful to the other cashier for pointing that out. Then as I am walking out the store, my cashier starts again on the other cashier about how wrong she was.
So while I do like Kohl’s, why would the customer service department say they had no coupons and then why wouldn’t the cashier offer a coupon to me seeing as I DID have a coupon to use but I didn’t have a Kohl’s charge. Note for next time – get a better coupon and scope out what is on top of the registers for coupons.

I have found the customer service at this location to be great and very friendly!
The clearance section (s) were HUGE because it’s just after Christmas. Gotta get the old out and the new in, I guess!
We don’t like to use credit cards, but it’s silly not to get the Kohl’s card because of all the rewards and benefits that come with it!
The lady at the front gave me a scratch off to see how much my discount would be for using my Kohl’s Charge. She was sweet and also gave my daughter one, too. I have a feeling I have a future Lotto-​Ticket-​Buyer on my hands with this one ;) She prized her little 15% off all day :)
great service, great product, and great prices!

I love that all the discount chain stores are competing with one another now for the hot designers. So, that said, you may chuckle at my next comment: I scored three really cool Jennifer Lopez dresses last time I was here –one on sale for a mere $ 27 and the other two for $ 49 each. I know, I know –it’s not really «designer» –it’s Jlo. –But you know what I mean! Between Narciso Rodriguez now at Kohl’s and Target doing their rotating designer thing, you can really get some nice, higher quality, fashionable stuff on the cheap! I love Kolh’s. I always score something good when I stop in!

I absolutely love Kohl’s. You would be out of your mind and very foolish to pay for anything full price here. They ALWAYS have some type of coupon. Their 15% off coupons mostly come out on Thursdays and are good both online and in the stores. Oh, and the Kohl’s cash is great! Basically free $$
I also love their return policy! They accept returns from any time period… I’ve never had a problem returning anything!
Sometimes their women’s clothing department can be a bit messy, dis-​organized so you will have to walk around a bit and really look through things.

awful, awful, awful customer service.
Nothing in stock, poor attitudes from the employees.
They won’t let you exchange at one of their 12 open registers. Rather you have to go to their «customer nonservice» in the back and wait 45 minutes to get store credit and then ring up.
I will never be back here. This place is awful — save yourself the waste of time. Its a total dump with crappy employees.
*** only went here because it was a gift. next time I wont exchange a kohl’s gift that doesnt fit, I’ll just toss it in the trash where it belongs.

I had a hard time finding the petite women’s section for clothes today. I may have walked around 4x before giving up.
I didn’t like anything they had to show for the Jennifer Lopez, Vera Wang and Lauren Conrad collection. Not really sure if anything was in my size. Didn’t try anything on because there was nothing on the racks that caught my attention.

Let me start by saying I worked for Kohl’s as an Assistant Manager for nearly two years and have seen much better Kohl’s stores in my day.
This Kohl’s is consistently not in good working order in any sense. Bathrooms are a hot mess and need a good power wash. The clearance sections are an absolute nightmare, no order to them whatsoever, shirts are being hung on pants hangers, and half the rack is on the floor. I don’t believe I’ve ever had an employee smile and say hi to me. No, they haven’t even smiled. The signing is all wrong. I had to have the snotty woman at the register make an adjustment on a junior’s dress the last time I was in there. I thought her eyes were going to roll back in her head when I told her the sign was wrong. She didn’t seem to act like this was a new occurance, leading me to believe their signs are frequently wrong. Mannequins clothes are falling off, and it’s obvious the mannequins are not dressed in what they should be.
Every department in this store needs to do a complete 180. It’s obvious the management team and the employees are not taking their jobs seriously, or maybe their District Manager is not being hard enough on them. For this being in Schaumburg, one of the shopping capitals of the nation, I would be shaking in my boots as a member of this management team. They must get visited by their corporate office quite often and get reamed for their store never seeming to improve.
I know how hard it is to work for Kohl’s, but this store just seems to be getting worse over the years. Whatever their strategy is, it needs to change.