Hyatt Regency Schaumburg, Chicago

My wife and I have stayed here about 3 or 4 times and loved our experience… except this last time. We have mixed feelings about it. First of all, if you ever have an opportunity to eat at the restaurant — we give it 2 thumbs up. Excellent food. Best buffalo chicken wings we have ever tasted and the breakfast buffet was filling.
Now for the bad side, the room was nice at least so we thought until we kept waking up with bites on our body. It’s been warm lately so we thought it could have been mosquitoes. But as soon as we cam home to our surprise, we have new tenants who like blood for dinner… yes that’s right bed bugs decided to follow us from the hotel all the way home. Just spent over $ 165 just to buy things to try and kill them. Not cool.

Nice hotel
Room was nice and clean and pretty large too
Check in was fast and friendly
Got real nice rate off
as well
Got a little noisy outside the room but it was Saturday night and there were weddings taking place so that is expected at almost any hotel
Will stay here again
Also easy in and out, free parking and location is central to all attractions

The thermostat in our room didn’t work, at one point it would be freezing and then a few minutes later it would be super hot! Our bathroom was the worse. The bathtub had hair left over from the previous guests. The water didn’t get any hotter than lukewarm and the water pressure was so horrible that by the time the tub was full enough to get in the water was freezing! The room didn’t have a microwave and the walls are paper thin I could hear our neighbors TV. The only good thing I say about our stay was the staff at Hyatt Regency were very friendly. I’m sad to say I will not be staying again because, the hotel is in a great location.

This is a very nice hotel although I have only stayed here once before. The rooms are plenty large enough for individuals or even couples. Of course the bar is expensive, it is a hotel bar so I can’t even complain about that. The only gripe I had is that, with the outdoor pool being closed in winter, there is no indoor hot tub. The only other issue I had was that if you turned the dial in the shower too fast it wouldn’t bring hot water. You had to turn it slowly. I’m not sure how that happened and I’ve never encountered it before so I won’t count it as a negative since I never had that problem last time.

I’ve stayed at probably 25 of hyatt’s properties as a diamond member. I have been at this one a few times. Both times the grand club door lock was broken, to which I have access to. Had to call the front desk to have them let me in. When another customer let me in, the staff working in the grand club was extremely rude and asked if i had access to the club and that next time I should have called the front desk to inform them. I did! Not my fault the lock was broken. Also the coffee shop has weird hours. Yes, maybe a bit picky but not what I’m used to from Hyatt.

Staying at the Hyatt Regency because we had an emergency at our apartment was a relief. We stayed for the week at this location and we loved the comfort of the room. Having everything close was also another perk.
When we checked in at 3 Am the front desk was respectful and quick to get us into a room. Since they were having troubles with their computers they decided to give us the room for the next day which basically meant that we got to sleep there that night for free.
The hotel was a little to high of a price. we payed 140. a night off peak and they didn’t offer any breakfast for the stay. When we ate at the restaurant it was good tasting but limited. I would have rather eaten at some of the local restaurants instead.
Bathrooms in the room were small and we had some issues with the shower. There was also some noise coming from the other rooms late at night.
We did get double billed for a night which the front desk to care of but resulted in a hold on my card for an extra 7 days of the money.

My experience of this place is based on a lunch at the main restaurants and the use of the elevator and restrooms.
The lunch was good, staff overall friendly.
The elevators are ancestral and super slow. And the main reason I gave 2 stars is that there is NO changing station for babies. I came with my newborn (1 month old) and asked the front desk where I could find a station, I was indicated the one at the lower floor, but there was no station. I had to change baby on the cold tiled floor! A shamed for such hotel. I actually thought of going back to the lobby and use the nice couches they have there. The place hosted the soldiers toy show, it would have been a nice show for people!

We had our wedding here on 09/​20/​2015 and all I have to say is WOW! We looked at many venues all over the suburbs but we chose this hotel. The interior of the hotel is beautiful, modern and clean. The rooms are spacious and are in great condition. This hotel would be perfect for out of town guests (which we had many)! they are right across woodfield mall, they have a shuttle that can take you anywhere within 3 miles, indoor and connecting outdoor pool a fitness center and many more.
Besides the many wonderful things Hyatt offers, I am mostly impressed with how they handled our wedding. We were originally going to do the ceremony at the ivory terrace (court yard in the middle inside of the hotel) It is beautiful in the summer because the flowers are blooming and the trees look fuller but it could only fit 150 people. We had to move it inside in the mahogany ballroom due to the increase in number of our guests. The mahogany ballroom was just as beautiful. Modern and spacious and has that warm welcoming feel.
Food was great, we had open bar in our package and had great liquor selections for our guests. We were given complimentary suites as part of our package and a complimentary wedding cake and a discounted rate for our guests as well.
All thanks to our wedding coordinator IRENE ROSENBERG who made all this possible. She’s organized, detail oriented and get things done. She made our wedding planning seamless and convenient. I did not have to worry about a thing at all because she knew exactly what was best and what to do for our wedding. She was easy to reach and got back to us right away when we needed her.
She was present on the day of the wedding, made sure everything was on time and was going smoothly. She even coordinated our bridal party entrance for the ceremony and reception. She also assisted in decorating the ballrooms (even though we had contracted our flowers/​decorations through outside company) she still made sure they looked beautiful. You can tell, she enjoyed what she did and took care of everything for us.
Another person to mention is Marcio, (banquet captain) he was wonderful, treated us like king and queen during our reception. He made sure our food was good, that we were comfortable with the temperature and if we needed anything else. We were in heaven for a night!
I expected a nice and successful wedding, but Irene, Marcio and HYATT gave us more than that. You all gave us a special and unforgettable wedding experience. This is something we will never ever forget.

What’s a romantic evening without music? That’s how I felt when I tried to plug my iPhone into the iPod deck and it didn’t work… What’s the point? Other than that it was an okay visit although I expected a little more since it is «the Hyatt». Prices are high as expected… but gosh we were not expecting to pay $ 40 for 2 bagels 2 sides of bacon and 2 orange juices… geesh for breakfast room service! Anyway bartender was on point with the long islands and the location was perfect. My husband enjoyed himself which is the overall rating for the review.

I’m a Marriott fan so I was already skeptical when I walked in. I have stayed at Hyatt properties and I have loved it. However this property is not up to par compared to other Hyatt properties. Rooms are small but that’s okay I guess.
We went as a family to swim in the pool and the water was cold. Indoor pool didn’t have heated water either. I called the front desk and they are like we don’t have anyone on staff who can come out and help you. We swam in the cold water anyway.
After I was done with the pool I went to the shower room to rinse off. The hot water faucet doesn’t work. Tried everything I knew in the book and still didn’t work. Super cold water came out of the shower. I dad to go all the way to my room to rinse off. Not returning here next time.

This hotel is an absolute gem! I stayed for one night in a king bed hypoallergenic room, which was incredibly clean. The bed was very comfortable and so was the desk and chair. There is complementary toothpaste in the bathroom, which was a nice touch. The room was also very quiet. Plus free parking!
Two things — the washroom is a bit small, and the hallways are a bit complicated to navigate. I got lost while looking for my room on the fifth floor.
Another thing — Unilocal offers a «check in offer» for free internet, but internet is actually already free at the hotel.

They had me down for the wrong price. It took hours to check in and then they were like we’re going to upgrade you to the Regency Club where you will receive free breakfast, food and drinks. Which was a lie because I didn’t receive sh*t. Which, isn’t no upgrade except for small rooms, small bathroom and very dim lights.
No plugs near the beds only on the lamps. Not a decent hotel no small refrigerator for fruit or any cold food. The room should at least have a refrigerator and a microwave. Oh and no hot tub or steam room.

Not only did they overbook & force us to downgrade, they let guests keep the luggage carts overnight. … ALL of them, leaving us with none. The staff just shrugged when we asked them to do something. My friends had to make 5 trips, FIVE TRIPS carting very heavy bundles by hand all the way to the room and back while I wait at the car. Yes they supplied a decent folding bed for me to sleep on, but come on. The shower is ghetto is heck. We were notified ahead of time that if you put so much as a post-​it on the door they charge you $ 75 for «damage» even if there’s no trace after. I hope the Hyatt in Baltimore is better than this.

Hotel was very clean. Workers very helpful and available. Our room was basic but efficient. Only down side was no vending machines available, and even their little store closed at 9 on a Saturday .
I had forgotten snacks for my kids. The only things available were those tiny bags of chips and diet soda, Gatorade water, each for $ 2 each. It was not a huge deal, I will definitely return, but I will be sure to bring in my own stuff.

Back for anniv #2 and pacman birthday & Gameworks!!! The front desk girl they helped us was suuuuuuuuper nice and adorable. She upgraded us to a junior suite and gave us free breakfast passes! She was just super nice in general. We have a corner suite, so it’s nice and quiet!
Edit: gaggle of girls near us have been playing and squealing in the hallway for and hour and counting… Not he hotels fault though

Good customer service! Staying here for a conference. Front desk is helpful but some need to smile once in a while. :)

This is a VERY NICE hotel with an extremely attentive, helpful and friendly staff.
We got the room for under $ 100 via one of those «won’t tell you the name until after you pay» websites and it was a steal of a deal!
The bar/​restaurant is nice, but I can’t comment on the food, since we ate next door and across the street both nights we stayed.
Would I stay here again? Absolutely! Would I pay full price? Nah… I never do THAT!

We choose to always stay with Hyatt. Their customer service is always wonderful and we know we aren’t going to be disappointed when we arrive. The hotel was beautiful, it has a cozy bar and restaurant in the lobby. There is a snack bar that has very overpriced chips and drinks but that’s normal. We reserved a king room… we were surprised when our room had a small couch in it. It was a nice room, beautiful but small bathroom.
We were disappointed about no mini frige in the room, our iron didn’t work, and the lights were not very bright. I usually do my makeup while my boyfriend showers and there was no light by the mirror in the room. The last Hyatt we stayed at had a small portable mirror that plugged in and lit up. This would have been perfect since the lights were so dim.
My biggest disappointment is that we JUST found out there’s a rewards program. We received our points for this weekend but we can’t get points from our trip to San Antonio last October. We don’t get to travel all of the time, but when we do, we stay at Hyatt. It would be nice to get credit for that since we are loyal customers.
The hotel is close to SO many restaurants and shopping. It’s silly not to stay here!

3^rd year we have celebrated NYE here. Did not have as seamless a good time this year. The Hyatt was mentioned as the
hotel in conjunction with the event, however, the Hyatt did not seem to be aware. We were counting on a shuttle to get
us from hotel to club and back. was told shuttle not available after 11pm, ON NYE! This
show lasted till a bit after 12. Past years not a problem. I would hope this detail would have been worked out by
Chicago Improv/​Hyatt so patrons did not need to drive. But I assumed incorrectly. Asked to speak with a manager and told by Jane that manager «not available» but can provide a cab service phone number. Hotel clean, room adequite, service awful! Will try something different next year.

I stayed one night for a wedding that was hosted here.
I liked it!
The front desk people were friendly enough.
The bartender seemed a bit disorientated though. I don’t know if he was just filling in, or if they had made big changes to their drink menu recently. I like beer, and ordered one of the craft beers from their menu. He didn’t have any idea what I was talking about. I heard other people order from their «Signature Drinks» section, and he didn’t have a clue on how to make them. Lots of deer in headlights expressions. For me, it wasn’t a big deal… it is really hard to screw up opening a beer from a refrigerator. He was trying, and was friendly.
The room was nice. We got one king size bed. The room had an Ikea-​modern look to the furniture. The bed was comfy, the TV worked, the shower was one of those rain fall head things. Ok, the SHOWER! The shower head was high enough that I didn’t have to slouch down! I’m 6ft 2, so sometimes that happens.
The wedding service was great. All of the servers were friendly, whether it was the guys working the open bar (s), the people serving appetizers, everyone. All of the reception/​wedding related employees were great.
Overall? I’d definitely stay at a Hyatt Regency again. I realize hotel rates vary dramatically based off of location and date, but this seemed like a great value. I’ve paid more to stay in worse hotels in other cities before.