Hyatt House Chicago Schaumburg

We stayed here for 3 nights while in the area for a cheer competition. Check in was easy the rooms were nice and clean and also a very good size. Having the kitchen was a great bonus and we loved the large couch. The breakfast was amazing with lots of options. The hotel is also right in the middle of lots of great restaurants and shopping. It was well worth of price and I would definitely stay here again.

My family booked a night here on a «stay cation» to get the kids out of the house. I was extremely impressed with all aspects of the hotel and service. Check –in took 3 minutes total, the rooms were spacious and I loved having a fridge and microwave handy. The décor was updated and modern and both bed and pull out couch were very comfortable. The pool was a tad small but it did the job. The free continental breakfast was surprisingly good. It included an omelette station, French toast, sausage, scrambled eggs, salsa/​cheese toppings, potatoes, pastries, yogurt, fruit, juices, cereals, and decent coffee to top it all off. I also like that this hotel is walking distance to at least 9 different restaurants without crossing any major roads. We will be back.

Happy and very pleasant staff. Great rooms. The complementary breakfast is top notch as far as free breakfasts go. And the hor’derves they offer every evening is fantastic. It’s good enough and in high quantity enough that it can suffice as a full dinner (provided you’re not ravenously hungry).

The staff was friendly and quick. The rooms were clean. What I was disppointed about was the size of the pool. It was very small. When I went on their website the pool picture looked very large. Next time I will visit the hotel before booking. The free hot breakfast was ok.

I got this Hotel going through
We stayed June 12^th-​14^th, 2015 late check out is 2pm but the cleaning lady was sooooo nice & gave us til 3p, so I left her a good tip. :) Our room was on the top floor (I recommend) & not by stairs… The FREE breakfast in the morning is GREAT, having someone taking your omelette orders & making them right in front of you as well as a hot & cold buffet with lots of different options & I mean that, not a typical continental breakfast but everything in one included & the buffet/​cooking/​cleaning staff OMG, hand down to them because they work their butt off as I saw it 1^st hand, def left a tip, wish I tipped all of them! I think some people can be so rude as on Sunday boy ohh boy was it busy at breakfast 8:30 a.m. we were down by
on Saturday & it was easy breezy but Sunday was PACKED with people being really rude to these women trying to keep everything filled, my husband wanted to knock some men out & I wanted to some women with kids, coming down in MoMo’s & had no patience as they saw how long the line was & YELLING, yes yelling about this & that as they were working as fast as they could but again it was BUSY & they quality was amazing & I am sure that takes time when everything is not in a bag or canned (everything was FRESH) fruit was amazing, peeled, seeded, cleaned so with that much ppl it was hard & I totally think they did an amazing job, FOOD was AWESOME!!! We even just put in our omelette order & asked the lady making them was working hard as I saw when we put in our order she had a pile of tickets & may need to have 2 omelette makers for weekends but was honest & said it would be about 35 minutes for our omelettes to be done it took 40 minutes because it was busy but she was doing 2 at a time & making them PERFECT & not having 1 I saw burnt at all, not that is a chef who did not get all stressed so started making poor quality because an omelette can be ruined QUICK! So then when it was done my husband & I went down & got our Omelettes, made our HOT plates, & brought them back to the room but in between we got a fresh cup of coffee, read the paper then we got our juice, milk, fresh fruit, some other things from cold buffet as they have a fridge in each room & took all that up to our room to have everything ready to sit at our own table in our own room to have breakfast which actually was way better then sitting in the Lobby area to have breakfast with a packed Hotel that weekend. You know this Hotel has to be doing something right to have it so packed, GREAT prices, & so many AMENITIES!!! Pool, hot tub, sauna, small workout room but it did the job, free newspaper to all that stay, the rooms are AMAZING & MY view was awesome! Was not like booking
were with
NO EXTRA CHARGE, you can call the Hotel & request your room we got to pick our room, what floor we wanted after I read reviews, the gave us a room with a beautiful view of all the tall buildings at night got some amazing pictures, the cleaning staff was amazing! The ONLY 2 complaint I have is that the top floor is to be the quietest & we had so many teens/​college students in that night come in groups & as well were on the TOP floor & ready to party which I completely understand as I used to be one of those college students having some fun! ;) (we were headed to a full day of whitewater river rafting & just wanted to get sleep Friday night) although the bed was AMAZING & COMFY. # 2, kinda weird but they ONLY have 1 ice machine & you have to use a picture that is in your fridge & it is in a Laundry room on the the 3^rd floor, so bring your key or you will have to go back to your room, get your key, then come back to get ice? Kinda funny though. I will for sure will be back & book at this Hotel, even if you have things to do Downtown Chicago but don’t want the hustle & bustle of DT Chicago or paying $ 100 for 2 nights in just parking, this place is PERFECT, so many places to eat, matter of fact, Weber Grill is right beside the Hotel (BONUS), a little family owned Mexican Restaurant that again was so good & the prices were dynamite for what you get, top quality food at Ahuua Mexican Grill, 937 S Roselle Rd. Schaumburg, IL 60 193 literally 3 – 4 minutes away. I got pics & will have to post them of my room & restaurants we went to but just wanted to get the word out of the GREAT Hotel that honestly to me was exactly like my stay at Embassy Suites DT Chicago for half the cost, no hidden cost, & if ANY problem they go ABOVE & BEYOND TO SATISFY EVERY PATRON & THAT HAS TO HARD WITH SUCH A LARGE SUCCESSFUL HOTEL. KUDOS to EVERYONE I MET WORKING THERE!

Decided to spend our anniversary here for a night.
Friendly staff were very welcoming and kind. Told us that we had a choice between four floors so of course I asked which was the best rooms, on what floor. She explained to us that a couple of floors had been updated and so we chose the fifth floor.
We actually had a pretty decent view with a beautiful room that was remodeled. The bed was okay but not the worst I’ve slept on (**cough**, extended stay America bed.).
The only bad thing I can say was that at 9am on a Saturday, housekeeping decided to knock 2 different times trying to get into our room even with our do not disturb door sign… Check out was at noon. What’s up with that Hyatt House?!

We needed a place for 6 nights on a wedding journey to the Chicago area and family visits. Schaumburg was the chosen place in the middle of our visiting locations. The Hyatt House was a very good choice.
We enjoyed the staff, the cleanliness, professionalism and attention to our needs. One hiccup was an oversight as over the weekend they booked a basketball traveling group and our window was adjacent to the basketball court they have on site. Very late evening and early morning dribbling and sounds of the court were unacceptable. The staff was quick to enforce the ‘quiet’ hours schedule and there was no unreasonable hours noise from the court after a call or two. Next time they should book the rooms (it is probably a rare booking) next to the court to the basketball players and coaches!
The staff at the continental breakfast was great! They extended hours to accommodate a very large booking (there was a youth soccer tournament also) over the weekend. The omelet chef was a very unexpected surprise, adding a bonus to the prototypical continental breakfast! Their management went above and beyond with extra’s (cold fruit water and coffee social hour). Sauna, pool, and small exercise room were nice to use.
This was an above average value with extraordinary people that made this an enjoyable stay.

The pictures in the review are still accurate. Friendly and professional staff they were polite, communicative about the area and hotel amenities. Room was clean, efficient and simplified internet access made it easy for us to Chromecast. Alots of things to do in the area, bunch of food options. Best free breakfast!
Downside, TV reception became pixelated at times but never interfered with any programs.

I will start with, the rooms are clean, and the food is ok… it’s free! What do you expect?
Now for the issue at hand. If you reserve a room, provide your credit card for late arrival, they will automatically bill you as a «No Show» if you arrive after 1:00 A.M. Never in my years of travel have I experienced something like that policy.
I attempted to get this corrected over the phone, but the front desk personnel don’t have the authority to change the Folio. So, I need to talk with a manager, but the manager is on the other line and I was sent to voicemail. I call back 90 minutes later, the manager already left work for the day, knowing full well from his staff and voicemail that I was trying to reach him.
I have a discussion with another front desk person, who then proceeds to tell me that because I arrived at 2:00AM, I was a «No Show» for my reservation. HUH???
How is this a «No Show?»
If my reservation is for May 4^th, I am paying for the period of time defined by the check-​in time of May 4^th to the check-​out time on May 5^th. If I arrive at 2:00AM on May 5^th, I am still fulfilling the obligations of my reservation for the night of May 4^th.
That is why I provided my credit card to GUARANTEE A LATE ARRIVAL.
Apparently their night shift person is notorious for doing this «No Show» action. What’s sad is that this hotel is close to the business clients I have and now I will need to seek a new hotel. Most companies do not re-​imburse «No Show» fees, whether it is mistake or not.
I seriously debated giving 1-​Star as a rating, but honestly, everything else was fine, and the general hotel staff are friendly, and like I said, the rooms are clean and the food is ok.

Okay this place sucks! Long trip, to get here just to have the lady in front of us have trouble with her card. Finally our turn and same issue with our card. Finally got checked in. Found out later that it was the staff that was screwing things up. According to my card company they changed the expiration date. WTF! Explains why that card didn’t work at dinner.
Thought things would be better in our room. Wrong! Tv reception was crap. Could here the voices on the tv and it was all fuzzy. Messed with the connection and got it to work but couldn’t change channels. Next day the tv was just a black screen.
Went to take a shower. No hot water. Called front desk and they said Maintanence would stop by. After 15 minutes and another call finally he came up. After another 15 minutes we had hot water… lasted just long enough to get the shower hot and then cold again. Maintanence came back told me he would get it working and he did. Finally.
The only thing that was nice about this place was the breakfast was good and had a nice selection. Thus 2 stars and not 1. Do your self a favor and not try the breakfast by not staying here.
Oh and when we mentioned the issues with the room when we checked out the attendant just «oh» not a sorry, nothing just oh. Won’t be staying here on the return trip out.

This is a great family hotel, especially for larger families. While the hotel shows signs of deferred maintenance, the staff are A+, the rooms are clean and come with free breakfast. The kids loved the pool, hot tub and basketball sport court. We loved separate bedrooms and the convenience store area in the lobby came in handy. We would definitely stay here again.

Was planning on having out of town guests stay here, had free breakfast, small kitchen in room, very nice and clean hotel. The front desk agents were very friendly and pleasant. Wasn’t a huge fan of Tania, director of sales, who showed us around. Maybe we caught her at a bad time, it just seemed like she wanted to go home and she was rushing us. She also said she would email me and it’s been over a month and nothing. So I guess getting our business wasn’t a priority for them. We went to the hotel with full intention of making a reservation, but in the end Tania didn’t seem like she wanted to get our reservation and all their rooms only have one bed so we decided to go with a different hotel. I find it odd that there are no rooms that have two double beds…

Great friendly staff, perfect clean rooms. They honestly make you feel at home.
The breakfast is OK. It honestly can be improved but it’s not bad.
I love this place.

I recently visited this hotel for the second time in about two months. I had an issue on my first visit, but they more than made up for it. The rooms are comfortable and convenient, as is their location to all things Schaumburg. Hyatt’s customer service is superb. I would definitely recommend this hotel.

Ok first off, this is not the most luxurious place i’ve ever stayed but it got the job done. Seriously the location could not be in a better spot. Great shopping, dining and everything else you can imagine. The rooms are clean, but very basic. In our suite I really liked the wood floors, everyone knows that hotel carpets can get gross so the wood floors were very welcomed and were sparkling clean.
I actually thought the free breakfast was better than the average hotel free breakfast (at least the day I was there) and they keep the area squeaky clean.
*note to parents, please don’t let your kids run bare foot in the breakfast area, seriously, I know it feels like home, but it is still a hotel and other people don’t want to see your barefooted non-​manner having rug rats running around while we eat. I have kids myself and expect even better manners from my kids when we are out and about Especially when eating!
The front desk staff is very nice and helpful. A very rude customer tried to butt in while I was being helped by the attendant, she was very polite and handled it well.
Just an odd note, the 4^th floor has a very strange odor in the halls, a cross between curry and ramen noodles. It is a very strong smell and i’m not sure they can do anything about it. If you are sensitive to smells try getting another floor level.
Even with the minor issues, I would stay here again.

The rooms are not bad and room service is nice. The breakfast is pretty terrible and they don’t even have a waffle maker. The main lady who runs the breakfast Buffett is not very kind. Their coffee is so watery that it looks like tea. Their computers that can print are infested with spyware. All in all, it’s ok.

We live the Hyatt house it’s great for families and the breakfast is always good a lot of chooses. The staff is always so polite & helpful.

I had to stay here after my flight got canceled at 1am at O’Hare. I showed up to the hotel at about 3am, and the front desk staff were extremely helpful and friendly. The room was very nice and clean, and the breakfast was good. Overall, it was a very pleasant experience.

I had to stay here for 2 months due to weather issues at my house. The staff is awesome. Always happy to help you and always all smiles. Place is very clean! Breakfast everyday is as good as it gets. They offer a free dinner and a happy hour M-​Thurs. Rooms were cleaned perfect. I also took advantage of the gym. Great place to stay!
Free wifi!

Very clean and excellent staff. I really liked the setup and how it truly feels like a cool apartment you are living in. The amenities were thoughtful such as having dishes and glassware. I recommend if you need a setup like this.