Embassy Suites Hotel – Schaumburg/Woodfield

Frequently visit this hotel. Excited to see they are starting to renovate rooms. The fiancé and I checked in on Sunday before Memorial Day, was working with Front Desk Supervisor James F. — this guy is a gem — super friendly and informative without any stuffiness and was 100% willing to go above and beyond. He’s genuine and he understands that the customer experience begins with the initial encounter at check in. If I were running a resort property, I’d not only want James on my team, I’d want him running my team.
Good stay as usual, the cocktail reception and breakfast are always on point. Friendly reminder — free drinks and breakfast doesn’t mean you shouldn’t TIP. We were shocked at the lack of people tipping for good drinks and/​or food… come on y’all — pony up for these people who are working hard to make your experience a pleasant one!

I’ve actually reviewed this hotel before. I’ve been here many times and I’ve been happy with the experience. However, the last couple of times things have gone severely downhill. As of this current visit, as I write this from my room right now, I’m going from a 5-​star review down to a 2-​star review.
I’m at Hilton Hotel guy. I’m happy with just about all that they have to offer. I do like Embassy Suites.
The rooms have a divided living room /​bar /​dining room table off of the bedroom. Plenty of room.
But that’s where the nice portion of this review stops. On this particular occasion in May of 2016, it’s been a bit of a nightmare. Some of it was nobody’s fault. Other portions completely preventable. I’ll do this by bullet points. And mind you, this is truth and all happened within a matter of a few hours.
— I called ahead and spoke to, we’ll call her Shante, and asked if I could check in early. She had stated that my room is ready. I did any check in the night before and chose a specific room. I noticed when she wrote down the number on my room key envelope, it was a different room number than what I chose. I figured it was because I checked in early. I was happy enough that it was still on the top floor as I typically requests so I did not complain.
— I get on the elevator, I hit 7, and I enjoy the ride and the open View Glass Elevator all the way to the top floor. Until I hear a grind and crunch and the elevator stops. It stopped on floor 5. I look around and I don’t see anybody around but I do see the long way down as three out of four walls of this elevator r Glass. First I push the alarm button which only rings a bell briefly. Then I opened the telephone door to find a box that had a button. When I push the button Shante answers the phone as if it’s somebody calling the front desk and asks how he may direct my call. After some back-​and-​forth of figuring out how she could hear me, I was finally able to get her to hear me. I informed her I was stuck in the elevator. She placed me on hold and I listen to hold music. When she came back, she didn’t for me that the maintenance Engineers were on their way. I said Thank you. At that time, Shantay asked if there was anything she could do or anything she said she could get me while I waited. I, after looking around in the closed elevator that I was stuck in, said yes could you get me a drink? With that she offered that she could get me a drink and said that they had complimentary beverages. At that time, I had let her know that it was a joke. I was kidding. And she continued then about the complimentary beverages. I nicely, and jokingly, interrupted her again and said no, it was a joke. I’m stuck in an elevator. I’m stuck in your elevator. You can’t get me anything. With that, she continued about the complimentary beverages. I stop talking. Soon after the maintenance staff get to the elevator and were able to get me out. I then took a different elevator to the top floor.
— Once I got to my room, I found my key did not work. If you rode the elevator story, you’ll find that I was pretty disheartened, understandably, when I had to turn around and go all the way back downstairs and have this fixed. I went down, and I met again my friend Shante at the front desk. Explain to her that I was the one stuck on the elevator, and I was joking about the drink. Try to get a laugh out of it between the two of us. It was a funny situation. She didn’t get it. I stopped trying. I let her know my room key did not work and she said she realized she had written down the wrong room. Now I’m in a different room. I went back up to my room, my new room, the key worked all is well.
— I decided it was nap time. I fell asleep and after about 20 minutes I heard somebody trying to get into my room and knocking on the door. I got up, put some clothes on went to the door and opened it. Nobody was at the door but the staff had left my complimentary Diamond status water and snacks. I then went back to continue what I can salvage of a nap. About 30 minutes after that I again heard somebody trying to get into my room. This time, some work diligently. Almost violently. I could hear them turning the handle pushing on the door and shaking it vigorously back and forth. Again, I got up, went to the door and I opened it. There still a man with a room key for with my room number looking very frustrated that I was in his room. I explain to him that today was another day at this place and I apologized for his inconvenience and shared that I understood his pain as I have not only been through that but pointed out the still stuck elevator on floor number five that I have been stuck in.
Would I go back? Questionable. Perhaps to check it out after the renovations.

It’s not a dive, it’s not a Ritz-​Carlton.
I’ve stayed at other Embassy Suites and they were nicer. I think this one was just a little outdated. But nonetheless it’s a very clean hotel and I need to point out that everyone was very, VERY nice. Maybe that’s a Chicago thing?
I did not like the fact that I had a «do not disturb» sign on my door and was woken up at 8am by Housekeeping barging into my room. Especially when I don’t sleep with much on… ok I wasn’t dressed. #Embarrassing lol.
But all is forgiven, I understand they needed to turn over a room (or whatever the excuse is).
The room I was given was an upgrade and the clerk at check in merged my million Hilton reward profiles (When would I ever really cash those in anyhow?!)
Anyhow, all was well, even with in-​room dining. Just needs a facelift.
Also, kinda weird that anyone can see in the door of my suite… just saying, maybe frosting the glass might be on that upgrade list? LOL

Very nice staff, helpful with anything I needed. Rooms are nice, clean. Breakfast buffet was about what you’d expect, with the exception of fresh made omelets. Would definitely go back next time I need some time away!

Stayed at this hotel over a weekend. Horrible stay to say the least. Kids running around ate at night without notice or regulation by hotel management. Hotel is dated and is in bad need of upgrades. Carpet was horrible and in need of replacement. Someone spilled cooked ground beef at the hotel entrance and was not quickly noticed till we said something. When we notified them, they look liked we were bothering them. I’ve stayed at many Embassy Suites and this one ranks last!!!

Great room. Very spacious. Slightly outdated but clean. Like the suite option. Offers much more room. Refrigerator was absolutely awesome for a small portable refrig. Keep items so cold. Usually at hotels my items are warmer than when I put them in.
Bathroom tight. Difficulty to turn on water but with a little help we got it (in the shower)
Beds and pillows AMAZING. I would say best ever. Definitely will stay again and highly recommend.
Happy hour and complimentary amazing breakfast.
Desk staff excellent.
One negative. Elevators SLOW!

The Embassy Suites is an affordable and convenient hotel option within the suburb of Schaumburg. The last trip we stayed here for a week and had no issues. The staff are very friendly, they smile and greet you as you are coming in and leaving the hotel or if you are just passing by. They do have free wifi for Hilton Rewards members which yes, some people have mentioned to be difficult to get on, however, it was quite easy to do but does take a couple of steps. All I did was turn on the Wi-​Fi, open chrome, enter all the information and wham bam! It’s been working great! Not sure what the fuss was all about with the other reviews.
This place also has free breakfast. No, not just a platter of unappetizing looking bagels and donut variety but actual hot breakfast. The choices may include: sausages, bacon, scrambled eggs, fresh fruits, some type of a potato or starchy option and of course, your basic breakfast pastries. Of course, if none of that sound appetizing to you, they will freshly prepare some omelette (even egg white omelette) with different topping options! There are some coffee, tea, juices, sodas and water/​flavored water as well.
After a day of shopping/​working/​exploring, you can always expect to come in for a free happy hour from 5:30 — 7:30pm. Yes, i said it. FREE! They even have some snacks to munch on while you enjoy your beverage or 2… Maybe 3?! I like to get a glass of wine and unwind in the atrium. It is quite nice and relaxing. They do have a TV that is tuned in to a sports channel which is nice when trying to catch up on your team’s progress. Okay… Maybe not but you can watch something sports related or chat.
The suite itself is nice and roomy. There are 2 TVs (one on the living area and one in the bedroom), a mini fridge, a small table with chairs if you feel like dining in your suite, a couch, and a microwave. The thing I love the most is probably the sink and big mirror next to the bed. If you are traveling with someone and the both of you have to use the bathroom for 2 different reasons (ie. One wants to shower and you want to dry your hair and do your makeup), I can see this sink/​mirror combo being of great use.
The place has always been clean. We are staying here again for the rest of the week. Normally, this is where I feel like I am going to gain a million pounds and then have to come home and try to work it all off in the following months or so. Worry not if you are staying here! They have a small gym on-​site with some free weights and cardio equipment. It isn’t a full gym but it does the trick especially on a morning filled with remorse from a prior evening’s overindulgence.
They also have a pool and a hot tub for those looking to relax after a long day of doing whatever. The weekdays haven’t been too crowded but I hear there’s quite a difference during the weekend. There is a hotel restaurant if you’re too exhausted to go out and a bar as well.
I can’t say enough about this place. It is my favorite place to stay in Schaumburg!

I am actually here right now in room 629. Trying to get on the wifi this place is next to impossible. Even with my Hilton rewards number as well as their free coupon code. Why they can’t make the wifi completely accessible is beyond me. Also, any hotel in the last decade has added USB charging ports to their room. Not this place! They still have an Ethernet cable attached to the wall. Disappointed in the dated décor as well as lax in technology.

We booked this hotel for a cheap winter weekday getaway with his travel HHonors rewards.
Yes, it’s an older more «charming» hotel where rooms overlook the central atrium where everything goes on (happy hour/​breakfast). I could say it’s very well kept and has all the basic amenities including free overnight parking. Free wifi for HHonors members. That’s a plus.
The room itself is pretty interesting divided into a mini suite. Semi-​sheer shades cover the window and door facing the hallway balcony for ambient lighting. There’s a set of blackout blinds if you need some privacy from passerbys going to their rooms. The «living area» consists of a roomy couch (with pullout bed if needed for an extra guest), flat screen TV, dining table, and a wet bar/​mini-​fridge. There’s a second door that leads to the bedroom area equipped with your standard shower/​tub combo and a vanity/​sink beside the bed. Design-​wise, very smart since you have a set of double doors which limits or completely blocks out hallway noise. I hate those hotels with large gaps underneath the door for them to slip things under since you can hear people talking or kids running down the hallways.
The king bed was super roomy and comfy with clean sheets and plenty of fluffy pillows. There was a thermostat on the wall to control the quiet central heating. I really dislike those loud window units where you have to turn the knob to adjust the temperature. Then it roars in the middle of the night scaring the living daylight out of you. Here, it was a wonderful night’s rest before the 3 hour drive back the next day.
I normally skip breakfast, but we had to have their complimentary breakfast with ready to order fresh omelets. The hot bar consists of pancakes, scrambled eggs, bacon, sausage, and tater tots served by this cheery, friendly man at 6am. It’s nice to wake up to someone so happy in the morning. Be sure to tip him if he makes an omelette or prepares a fresh egg to your liking. He deserves it. Plenty of drink options are available ranging from juice, milk, coffee, and tea. For those who are on the go, there’s fresh fruit (bananas, apples, watermelon/​honeydew cubes), yogurt, donuts/​muffins, and cereal.
It was a very relaxing stay for sure situated in a quiet corner of the Suburbs in a corporate park. Many restaurants and shops are at a short drive away from the hotel making it a very convenient location. If we’re in need of a place to crash for a mini vacay, we’ll keep this Embassy Suites in mind.

The list of things wrong is to extensive. So I will only list the top 5 or so issues.
1. When we arrived in our room the smoke detector battery needed to be replace and we beeping, it took the hotel staff 15 minutes to come up and change it.
2. The hot water is terrible. We had to run sink for 20 minutes before the water became lukewarm. Hotel staff again was slow to respond.
3. No Shampoo in the shower supplies.
4. Hotel staff not friendly.
5. When trying to find a copy of today’s new paper the gentle man at the front desk acted as though I was inconveniencing him with my request.
6. Lastly, the elevators are extremely slow. Stairs are 5 times quicker.
I have no ideas how this hotel gets and 3.5 rating. I would have rather stayed at a motel 6 than at this establishment again.

Pool area was way over crowded with all ages and babies in diapers, no one monitoring it. Our room had a constant very large wet carpet area right outside the bathroom I mean sopping wet whenever anyone showered. Outdated, bad food, garbage in halls. I even saw chicken bones on ledges while riding the clear elevator. Bad experience

For the most part, the staff were professional and nice to deal with. Housekeeping was slow and except for check-​out day where they knocked three times early on, they appeared well after 2:00 pm all other days. This is the exact opposite of our expectations, of course.
The breakfast area needed the most help. If the hotel was full (as it was for a couple of days) the staff just could not keep up with dishes, silverware and even coffee cups and juice glasses. Woefully inadequate staffing. The food? Average at best.
The hotel was just so-​so. Furniture needs updating, unless the 80’s is your style.
Our hot water was out for one day, but the maint/​engineer was up to fix immediately. We could have done worse, but not by much. We also could have done much better.

Interns have the floor here. And it is a filibuster. 0 rights know what the the left is doing and it is awesome. Be here. Be «love wins»…tis the time of year it appears.
The place had a bug/​bloody booger on the wall. Life has dealt worse.

No beverage area unlike lower grade Hampton
Worst of all, in room wifi is terrible! Worst than garden inn and Hampton! Take away a sofa give me my wifi. Finding a wired Ethernet cable in the room is 1990s! Hello manager its 2015 last check.

Stay here for business and it was quite enjoyable. The décor of the hotel is beautiful!
The rooms/​suites:
— Fridge, microwave, sink and bar.
— Comfy king size bed.
— Two TV’s.
— Pull out couch.
— Table, chairs and desk.
— Wifi… worked great for me everywhere.
— Carpet.
— Controllable heat and AC.
The hotel amenities:
— Good hot breakfast
— Love the «happy hour» or managers special… Free drinks and snacks in the evening.
— Free shuttle for around the area out to about 5 miles.
— Pool, hot tub, and gym.
— Gift shop.
— Vending machines.
— Lots of free parking.
A great hotel to stay at! I’ll definitely come back. Only thing that bothered me was that the elevators were very slow… but then again they look like antiques lol!
Note: Wifi isn’t free but if your a Hilton honors member you can get the wifi free… just sign up online before you go.

Had our Business meeting here and we were accommodated great as usual. The only complaint was the food
For some reason the enchilada had a certain bad taste

This is an older hotel but very well kept. The inside reminded me a bit of the Riverwalk in San Antonio.
The hotel staff was incredibly friendly and the rooms are a good size. There is a bar area, fridge, microwave, livingroom, dining area, bathroom and sleeping area in each room. The hotel itself had a restaurant and bar in house. Breakfast is a complimentary buffet with build your own omelets and other items. From 5:30 — 7:30pm every night there is a complimentary happy hour. The gym is small but usable. There is a bike, two elliptically, three treadmills and a few free weights. There is a pool and hot tub located next to the gym. The pool isn’t big enough to swim laps but there’s enough room for kids to hangout in.
I would definitely recommend staying at this hotel if in the area.

I was so excited walking into this Embassy. The interior was so cute, very New Orleans. It had a lot of character.
Then I walked into the room… Dun Dun Dun. Massive disappointment. Not only are you protected from the outside by paper-​thin curtains, but this room is seriously outdated. Bad. Just bad. There’s a HUGE room when you walk in that looks completely empty with a flat sectional and a tiny dining room table. That was it. The bedroom was outdated as well, just not good.
The wifi in our room was HORRIBLE! I had to use my HotSpot just to get any work done. The cable channels looked like it was 1990 with rabbit ears that needed to be adjusted.
The pool and hot tub are nice. Breakfast is typical of an embassy. I just can’t wait for the rooms to be remodeled because this place has a lot of potential.

I’m going to start off saying that I like the Embassy Suites brand. In fact it is one of the only brands I am somewhat loyal to. That being said, if this stay was my first stay at an Embassy Suites it certainly would’ve been my last.
This place is in major need of renovations. To start I would say the furniture is the same furniture when this place was built. The major problem I had was with the AC units. The first room they gave me the condensor was screeching. The second room wasn’t nearly as bad, or so I thought. Throughout the night every time the AC turned on there was a loud vibration that woke me up. I then requested a third room. Fortunately the weather cooled and the AC wasn’t needed, so I was finally able to sleep.
The next issue is the internet. 100% worthless. I couldn’t do any work. It would connect for a few seconds then disconnect for several minutes. I tried resetting the router in the room. No luck. I calleddownstairs and they said they would look into it. No luck.
The next issue was the breakfast. They need to teach the cooks how to cook an omelet. Worst ever.
The only part of the stay that stood out was the service from the bartender during the managers reception.
Embassy Suites either needs to do a full renovation of this property or sell it off, so it doesn’t damage their image.

My friend spent a couple of nights at the Embassy Suites Hotel and I highly recommend them. Staff was friendly whenever I passed the front desk and the room was lovely, very clean. They should update the TVs though so they are a bit more modern.
Embassy Suites has a very nice lobby area with a pretty fountain and the entire area is decorated in Sante Fe Southwest style theming. Cute little gift shop in the front packed full of Chicago items.
Best part about Embassy Suites is the complimentary breakfast buffet in the morning & cocktail hour in the evening. I didn’t attend the cocktail hour, but did go to the breakfast twice and everything I had was good. It has donuts, croissants, danishes, bagels, cereals, many juice choices, many milk options including chocolate, eggs, potatoes, french toast, bacon, sausage, pancakes and custom made omelets… MMmmm. Yum!
I live very close to the hotel and will continue to steer out of town guests here as I’ve now been impressed with their offerings.