Dick’s Sporting Goods

incredible selection of basketball shoes, helpful even beyond, helpful staff and fast checkout … couldn’t be happier.
thanks mark and susan!

They don’t care about you here they don’t even acknowledge your existence! The managers will stare straight through you and you can walk all the way around this huge store and no one will help you. How is this possible?! How do you stay in business??? Thank you Dicks sporting goods. I found my product on Amazon $ 8 cheaper than you had in your store and looked online while waiting for some help in your store. Happy I don’t own any stock in your company!

Have you ever driven out of your way to find something you needed, only to be slapped in the face with total disappointment?
Yup. My experience with this store.
It’s huge. As in, I acquired nearly 1500 steps walking around the ground floor alone. However, what it makes in size, it lacks in service, selection and ORGANIZATION.
HOLY ISH! This place is an F– in organization. I could find what I was looking for in TJ Maxx faster. Nothing is sized, the wrong size is on the marked hanger (i.e. Small pants on a hanger for XL)
I literally cannot even shop here. Moving on to someplace smaller that’s hopefully better organized

Awful store. Close it please. A Scotch Tape emporium would be a better use of the real estate.
We went twice in 2 weeks, once to look for my wife’s coat and once to look for a new coat for me. The store is HUGE, they charge mostly retail prices (any store this size doing that should be closed for that reason alone), yet they have ZERO HELP. The second floor was devoid of employees. They were out of every coat my wife wanted, in her size anyway, yet seemed to have them in the sizes/​colors no one was buying. We left and bought her $ 330 Patagonia at Nordstrom where the floor associates literally fawn over you. Hey. if we’re paying retail why not get the best service? Walmart has much better service than Dick’s, and I mean that. Much better.
This time I wanted a new ski jacket. Figured we’d give Dick’s another shot. Must be masochists. Same drill. We finally found the help doorbell near the dressing rooms and 5 minutes later a young woman came up to help. She was nice enough, for a few minutes, but we turned around and she had VANISHED. I can only guess back to the secret hiding spot where all the employees go. Clearly frustrated, another woman (a manager type I think) en route to some back room behind the jackets section saw us and stopped to ask if we needed help. We told her we couldn’t find anyone in the jackets (note, they hang jackets way up out of reach for even me, over 6′) Her answer was that the person was probably on break. I told her this was the second visit here, same experience, and a blink later she just VANISHED too.
So we again decided to move on to another business that actually values their customers (Eddie Bauer fit that bill, with exemplary service, great quality and awesome sale prices).
On the way out we grabbed 2 pairs of socks for my niece. Unfortunately Dick’s staff working the checkout did all they could to prevent us from buying them. Both lines were backed up with people, because the cashiers were busy extracting all manner of personal information from the people trying to check out. Now it’s not their fault, it’s the store’s fault, and for that Dick’s mgmt gets my trademarked «F-​» grade for retail service. We stepped out of one line into another behind a guy buying a basketball. The cashier snipped at us, «actually I’ll be calling over the NEXT person in line just as soon as I finish with this person». WTF f-​tard, I can’t even get in line to check out here? He was drilling this guy for all his info, slowing checkout to a standstill for everyone trying to GTFO of that place. We put down our $ 13 purchase, and five minutes later as we drove by we looked inside and both lines were still stalled on the same 2 customers.
Selection: D–
Employees/​Service: F–
Pricing: F–
Hey Dick’s great you helped out the girl’s hockey team with the big donation. Now how ’bout you fix your broken stores. I am cancelling my Dick’s club membership today and unsubscribing from your emails.
Buybye.

Unbelievably rude, clueless staff who really don’t know how to treat customers. You either get cold stares like you’re the problem or they have no or little willingness to help you. I have to ask to get a bag — really? You’d be better off going somewhere else. I’ve been shopping here for years but it’s time to find somewhere else.

Dick’s never has anything on sale. There are never any employees around to help you. I am honestly surprised this place has been here this long. I only go here when I absolutely must and am ready to get ripped off on the price.

Decent big box sports store. The place is huge. I was looking for a bow for my daughter. They have a decent selection, but the problem it is so huge that it’s scare to find some one to help our. I feel like i need a blow horn to get some ones attention. When we did find someone, they had no idea about archery or any sports for that matter. After looking for a while we decided to give up and head to REI.

I’m not athletic at all but I do some hiking and the selection of hiking boots that Dick’s has is pretty big. They have a really good selection of outwear by North Face and Columbia and they carry my favorite convertible trail pants by North Face. These pants are so comfortable I could wear them every day. They also have a great selection of long sleeve running shirts in every color you could want. If you are a sports fan they have lots of Team Apparel.

No prices on shoes and no employees to help. Huge store, but pathetic shopping experience.

Their company names describes them exactly: They’re Dicks.
The customer service is atrocious. I was not approached for help and when someone did ask, they hurried along as if they had something better to do.
As I was leaving the store, the lady at the end gave me a look of disgust. A look that I have never received in my life. The service was so bad it made me download the Unilocal app, start an account and boycott the Dicks review section. DO NOT SHOP HERE!
Also their windows looked dirty.

Hardly saw anyone working in the store. Plus, there are so many SHOES — of all kinds for sale. Something for everyone I guess. Other than shoes, there isn’t ch in yes of actual sporting goods. There is a sizeable clothing section, but I think the store is geared more towards folks who play team sports such as hockey, soccer or baseball.

Went to buy my nephew street hockey equipment. Asked one girl walking by if she knew anything about the hockey equipment. She said no and kept walking but pointed behind her and said, «Patrick is over there.» Went to find patrick whom I asked the same question of and his reply was, «Not really.» Patrick did get another employee who went in the back to look for the size I needed but never returned. A customer ended up helping me as he was a youth hockey coach. The employees are snotty, uneducated in the products sold and rude. Went to Sports Authority for stuff we could not get at DICKS and were helped and treated like valued customers. This place sucks.

I am giving this Dicks Sporting Goods 2 stars. They have a good amount of products, and if you just want something you can find easy, then it is a good store. Now, if you want some clothing, and you want to try them on, good luck finding a sales person to unlock the changing rooms. Same with if you need help in pretty much any department, you have a ⁵⁰⁄₅₀ chance someone will be there to help you on the day you shop. I often purchase ammunition, and have tried a couple times to do so at Dicks. A couple times someone was behind the counter and it was fast. But a couple other times I stood around for 15minutes (even walking up and down the main lanes, and saw no workers, anywhere upstairs in sight) and when nobody ever came, I just left.
So. If you are going there to look around, and are sure you won’t need any help, then this is a good place to shop. Their prices are usually higher than what I can find the same items for online; however, this is true for pretty much any local store. You get the ability to buy and have right now.
I will return if I need something quick. Say some fishing line or hooks, or some ammo if anyone is behind the counter.

Horrific selection. I have no idea how they are in business. I came to exchange or return a Cyber Monday purchase, and they had absolutely nothing in stock from their entire Nike selection (short of a couple pairs of Size 11 women’s).
In the store, I discovered that the pair I purchased online (from Dick’s own website) was selling for double what I paid. DOUBLE. I happily walked right back out with them and will not be returning — the shoes, or me physically. I hadn’t been inside in years, and this showed me I have no reason to.

I came here to do some Christmas shopping. It’s a huge store which is nice. However. There are not enough people working on the floor. I had to walk from one end to the other in order to find an associate to help me. Mind you, there were only about 15 – 20 customers in the two story store.
And then I wanted to look at a FitBit bracelet which are locked in a case. Thank goodness for the «Push for Help» button to get service. Now I don’t have to walk half the store to find some help. Turns out, I had to wait another 15 minutes for an associate to make their way to me.
And then! As I was waiting in one line, another shopper came to wait in a different line. A cashier opened up and she motioned the other guy to ring him up even though we were standing there first.
Poor customer service.

Some Dick’s locations have some things… some Dick’s have others.
I come to this location to get my tennis shoes.
OK-​actual tennis shoes to play tennis, not just sneakers to walk around in.
Last year they had a few more in stock than they did this year, but still a decent selection. They had more Nike’s than Babolat’s this year, but that is OK with me.
Oh, and they always have a pretty good sized table of clearance shoes, so take a look there before you leave.

Big store with a very large selection of clothing.
I went here today to buy roller blades. Spent about 10 minutes wandering around downstairs and looking for an employee to help me find them but literally didn’t see one.
So I ventured upstairs and finally found the rollerblades. Still saw no one to ask the questions I had concerning them. Finally I just left. Went to sports authority and received help and found the same rollerblades for $ 10 less.

I arrived at opening, did my «strategic» shopping and got out. I had a general idea of what I was looking for. Three different sales associates helped me find what I needed. Two of them actually took me to the aisle that had what I needed.
Dick’s has a huge selection of name brand clothing but you’ll pay top dollar for it so shop the sale and clearance racks.
I’ve been here at other times when the place is a nuthouse and it’s hard to find someone to ask a question. This time I was in and out in a flash and had a good shopping experience.

I felt almost anxious trying to find what I wanted, a running skirt aka skort. I had to run around the store to track them down and compare because they can be found in each specific brand area (ie, Nike, Adidas, New Balance), in the golf section, and back in running. It was a serious PITA.
I understand people are picky about the companies from which they buy products. It’s somewhat nice to have things divided up into brand names; however, I really wish clearance racks would have been more noticeable. I was hell bent on leaving with a running skirt and didn’t purchase a single one because I didn’t feel like dragging them around the store to compare.
I did wind up purchasing a really nifty «infinity shrug» from the running section. I suppose I never would have thought to buy it or come across it if Dick’s wasn’t such a dick about their displays. So, I guess maybe there’s some rhyme and reason to the layout if they’re simply trying to wear you down and take your money.
Sports Authority is much better, in my opinion. I probably won’t be back here because even the employees weren’t able to tell me where what I was looking for was exactly. That’s not a good sign.

I want to like Dick’s Sporting Goods. And this location is a-​ok. It’s fine. If you absolutely need to outfit yourself with a certain pair of Nike running shorts or you feel ok about spending retail on a North Face ski jacket, this is your jam. But this location (and Dick’s in general) has pros and cons:
Pros:
–Solid brand names like the options I listed above. Nike, Prana, Adidas, Under Armour, Columbia, North Face, etc.
–Pretty solid selection of merchandise in terms of colors, sizing, etc.
–Plenty of parking for easy in, easy out
Cons:
–I swear I’ve never been helped here unless I’m actually checking out or making a return. I have no idea where the employees actually are… this can very well be because the shop is so large.
–Sales. They don’t really have them. Beyond an occasional markdown or stuffed-​in-​the-​corner clearance rack, you’re SOL if you’re a bargain hunter.
–Athletic shoes. Their selection is moderate at best… and the sales people are exceptionally *unhelpful* here. I dare you to try to get a pair of running shoes here on a weekend day.
I’m meh on this particular Dick’s Sporting Goods but still find myself roaming the spacious halls when I’m in the need of something specific and sporty.