Chase Bank

I have waited 40 min on the ONLY drive through service at Chase. My daughter is asleep, I cannot wait her up and bring her into the bank. Why can’t they have at couple drive save for moms or dad’s with children or older people? It’s Chicago, we have winter here and it’s very inconvenience. Very insensitive.

If you’re looking for a bank for personal accounts, Chase is ok, and their mobile banking app is actually pretty good.
If you’re looking to refinance a mortgage, I would give zero or negative stars if at all possible.
You will experience the absolute worst customer service and how these bankers can call themselves «professionals» and cash their paychecks with a clear conscience is beyond any reason. Add to this that their rates are not competitive, and they outright lie to you, is even worse.
We began the refinance process early summer, and it is now October, and we haven’t closed. Unless you continually hound them with emails and phone calls, there won’t be any communication whatsoever.
Don’t waste your time with their Facebook page or trying to email or call the branch managers… they are such spineless cowards, that they never bother to reply.
If it were up to me, I would fire every single person at the branch… it’s a disgrace.
Hey Chase, it’s a refinance, not a moon landing.

I am filling in for a local manager doing a bank deposit.
I have been in line for 30 minutes in the drive thru. And yes I am writing this while in line.
Holy jeez. Come one chase commercial business accounts!!!

This is my go-​to Chase bank ever since all the Dominick’s closed :(
Everyone is friendly & helpful whether I go inside or the drive-​thru. I prefer to go through the drive-​thru, but lately all the drive-​thru lanes have been closed. Not sure why.
Anyway, the other day I went to the drive-​thru & I brought my dog with me. The girl behind the window saw him & gave him a treat (which he loved!). It was a nice surprise of what was only supposed to be a quick deposit :)

I visited this branch a couple of weeks ago to simply exchange some leftover foreign currency that I had from a recent trip. When I first walked up to the counter, the lady didn’t say hello but instead gave me the stare of «What the hell do you want». The total of my exchange only came to about 72 American dollars but for some reason it took 40 minutes to complete my transaction. I was at the counter for this entire period of time. The person helping me did not know what she was doing, and after 20 minutes finally decided to ask for help. Finally after this was complete, she asked if I wanted to deposit this money into my account. In fear of this taking an additional 40 min, I just took the cash and deposited it at the drive thru ATM.

I give It 3 stars for now because this is the first time I’ve been here and got here at 7:45. An employee walks up to my car (opening procedure to see why I was waiting in the parking lot) and I asked her what time the lobby opened and she told me 8.
Comes to find out it’s 8:30
I know I should have probably looked which is my fault but the fact that she lied to me isn’t a good step in the right direction. So I’m sitting here waiting for 8:30. Hopefully the bank I will be dealing with is a lot better then she was other wise there will be problems.
I wish my normal banker that I normally see in Elgin was still with chase. It’s so hard to find someone that will be helping you deal with your money. Sigh…

Chase seems to do well in personal banking but DO NOT GO TO CHASE FOR A MORTGAGE! Andre Lacount is the absolute scum of the mortgage industry. I promise you will regret working with Chase Bank and even more so Andre.

Chase Bank recently changed their policy regarding signers on bank accounts. We used Chase for a business account with signers located all over the US. Because a current signer needs to walk into a branch with a new signer, it made it impossible for our organization to continue using them. Definately a «personal banking» feel and not very organization or corporation friendly. Forced us to pull our $ 150K+ and deposit it in BMO Harris where I could overnight signature cards to the signers and have them sent back in with proper documentation. Chase’s loss is BMO’s gain.

This place is an absolute joke when it comes to customer service. I explained my problem to some Indian kid behind the counter and instead of listening to my problem he kept side-​tracting me towards a smaller problem that I wasn’t interested in and he couldn’t help with. Additionally every time I brought up my concern he kept trying to shove Chase products down my throat so I can spend money with them. I’m not using those Chase products because they’re worse than the third party stuff I’m using and as much as they like to tell you they have control and accountability EVERYBODY understands but nobody can help you. I came in to look for solutions and instead this guy wasted a 45 minutes of my time and was no better off. Guess what, you just proved to me that I don’t need Chase, I’ve already taken my business to Citibank in Palatine and spoke to a man named Artur who was understanding and has taken care of my problem. Thanks for nothing Chase.

I’ve had issues with this location and also had some great experiences at this location. It’s very hit or miss but if I need to physically go into a Chase location, I usually go to this location. It’s right across the street from work which makes it very convenient for me. I’m always running through the drive thru here!
A downfall is maneuvering in and out of this location. Turning left from this bank onto Meachem can be a nightmare! Not to mention you can’t do it during certain hours of the day. Plus, going out onto Higgins means not turning left. So plan your escape route accordingly!

I’d agree that this Chase isn’t better or worse than other Chase’s I’ve been to. My parents have an account in California so I’ve been to many out there.
Pros:
— Friendly staff and a lot of staff on hand to get what you need.
Con’s:
— At times, it can have a less than professional feel.
The main reason I went was to see if I wanted to open a checking account there. I wasn’t a big fan of the sales person they assigned to me. This person was flat out a sales person. I barely got to get a word in for the first 5 minutes as she detailed out everything about all the checking accounts they had.
For every question I had, she gave an indirect answer (ie: Do you have free checks with your base account? Answer… You get temporary checks) I had to ask the question about two more times before she would finally say I had to pay $ 23 for a set of 250 checks. In addition to that, she would try to sell me on how Chase was the greatest thing since sliced bread but wouldn’t ask about what needs I have in terms of banking. I had to direct the conversation and it took painfully long since she wouldn’t even inquire or go along with my line of questioning. All she wanted to do was sell me on how great Chase was. With that kind of customer service, I don’t think I’ll sign on, but I can see how these sales people can be hit or miss. Oh well.

This Chase isn’t any more or less special than all the rest. Here are the pro’s & con’s:
Pros:
–Friendly Staff
–Many ATM & Drive through lanes
–Fast service inside
Con’s:
–Slow drive-​through during lunch
–You can’t turn left when leaving the parking lot
–Sometimes they won’t give coins through the drive-​through

I have always had good service at this location, from what I can remember. I’m usually in and out pretty quickly, but if I do need help with something, one of the advisors is with me right away.
The unfortunate thing is the advisors change all the time. I only come in a couple times a year, and I never see the same face twice. A woman named Mary helped me last and was an absolute rockstar. She made things happen, and we laughed the whole time. A+ in my book.

This location is good. Every time I stop by, it’s empty so I get in and out fast. I guess most people do their banking online.
The clerks are pretty friendly, I wish every time I sat down with someone I wasn’t subject to being «sold» on a new credit card, type of loan, etc.

Today, on a Friday afternoon at about 3:00 P.M. I visited this branch of Chase Bank located near Woodfield Mall in order to pay my real estate taxes– which are due in two weeks. You would think that the bank that has the current contract with Cook County to process taxes would be better prepared to handle the extra customers. I don’t currently have any other banking business with Chase — and if this branch is typical, then that is how it will remain. At the banks I normally do business with, I am used to fast, friendly and efficient service. Today I waited in a long line for almost 30 minutes. There were six teller stations, and the most at any one time that was open was four. The overworked teller did her job. I had to ask for a stapler to staple the receipt to my tax bill. As I left, I overheard the teller at the next station actually ask if that customer would like a stapler to do the same…