AT&T

After having established a new line on the phone with AT&T and then went to this store to pick up the SIM card they wanted the bonus for the new line for themselves so they told me I had to cancel the new phone line and establish a new one with them. Later I found out that they did this to get the bonus. This created a ton of confusion and I ended up getting charged twice as much on my next bill cycle. I had to then spend another hour on the phone with AT&T to correct the issue.

I took my Moto-​G which was on a AT&T shared postpaid package to this store. My issue was that I was not getting data acces, s as my plan provided 4G & my mobile supported only upto 3G feature.
The guy in the store was quick and easily helped me out, changed the Mobile Data access points & resolved my issue.
I will surely recommend this place for solving small technical issues.

Kyle helped me. Excellent customer service. Really knowledgable knows his stuff. A true professional I would definitely go to him for help.

I like this store usually but this time. Experience was baddd. Really terrible. We were 5^th in the waiting line and we waited for about 1.5 hours to get to an associate for help with the phone. There were other associates who were available — not sure if they specialize in phones or not. but I ask myself — they could have atleast tried to HELP. but they didnt. Really poor experience.

Great customer service hands down. They open the door for you when you enter the store. I have been with at&t for 10 years, and will never switch. If there’s an issue they will fix is no questions asked. Best service around.

In general, I hate going to the AT&T stores. I’m never there for fun so I’m typically in because I have a problem of some sort, the people are trained to get you to buy things you don’t need and ultimately, I am always there for, what always seems like, forever!
On my last and most recent visit to this particular store, I was happy to find it my experiences to be somewhat pleasant and that’s saying a lot! Last night we went in because someone stole my husband’s cell phone. (insert *sad* face) He arrived about 15 minutes before I did and was waiting near the front of the store when I walked in checking out their phone case options. There was a woman that greeted me and knowing their system, I informed her that I was with «him», pointing to my husband and assumed he had already checked in. Then looked up to find his name wasn’t on the screen. It turns out that no one greeted him when he walked in. I looked at him and asked the girl why no one greeted him and she said, «I just walked away from the door for maybe 30 seconds» to which my husband informed her that he saw her standing in the back of the store talking with another associate for about the length of time he was in the store. She was embarrassed because he called her out and she couldn’t deny the facts. Needless to say, we were not off to a good start.
Enter Alyssa.
Alyssa greeted us and we talked about what kind of iPhone options he has. AT&T is smart. They have made it so that the only iPhone 4’s they have in store are 8GB which no one wants, so you are better off just getting the 5C and calling it a day. Which is exactly what we ended up doing. Thankfully, they have a new program called AT&T Next which allows you to pay off your phone on terms with no interest over 26 months and you can even upgrade after 12 or 18 months depending on how you set it up your plan. They recently started offering the same program for their iPads as well. Nice way to allow people to get the gadgets they want and be able to afford them, AT&T. Well done!
Overall, our experiences have been hit or miss. I have learned that if you have an issue with your account, dealing with a manager directly is the way to go. They can get sh! t done! I am a loyal AT&T-user and will probably be for life.

Today I went in to replace my otter box armor case because the plastic over the speaker had a hole. I went in and immediately was helped by a sales person named Glenn. He was very helpful. The armor case was discontinued so they had very little. I had to replace my case with the exact same color. They were out of my original color. He immediately got me a different color and permission to trade it out. It was the only color they had within about 50 miles. I’m fine with the color. Glenn was very very helpful and friendly.

I have mixed emotions about AT&T, this branch and customer service overall.
I’ve been an AT&T customer for at least 10 years. I began my journey into the smartphone world a little over 2 years ago with the Galaxy S2. In general I am known to be very calm and understanding. I am patient most times are copacetic when interacting with AT&T.
I have been to this branch now for two different phones and my experiences could not have been more different. Sadly the difference in service may not be the fault of the representatives working here but the structure of AT&T service management.
My first problem occurred when my Galaxy S2’s power button no longer worked. This was not from a drop or any other type of negligence. The button simply stopped working one day and made the phone inoperable if I couldn’t turn the screen on. (This was the only button on the phone besides the volume keys) With this phone I was able to take it into the AT&T store and they were able to replace it for me because I was within my 1 year warranty period. So I was pretty happy.
Second problem. Since then I had upgraded to the Galaxy S3 and had been using it for over a year without any problems. Then it began. The phone started shutting down on its own and in an attempt to reboot it would not go past the Samsung start up screen. This was obviously was a problem as the phone became entirely useless. I presented this phone to the warranty center and they explained to me that my phone was over the 1 year warranty so they could not replace it.
At this point I am pretty upset but somewhat understanding. I understand there are certain protocols and procedures that staff must follow. So he explains to me that at this point he could do a complete re-​flash in attempt to save my phone. I had to sign a waiver stating that I accepted all responsibility if the phone became inoperable after this attempt. Obviously since I couldn’t turn the phone on at all this was an easy risk to take.
So the re-​flash «worked» and the phone started up. At this point I inquired about what my options would have been had the phone not worked. They explained to me that since I was over my 1 year warranty that I would need to get a new device. Now again, I understand this to a degree. But considering that I was shy over a year and again there was no negligent damage to the phone. Meaning the phone had literally died from normal use. Since I am «locked» into a two year contract I believe I should receive the value of this two year service that I am paying for. They suggested that I could downgrade at no cost but why would I want to do that? In order to «replace» or receive another S3 I would have to fork over another $ 200 for this phone. Considering I originally payed this amount to get this phone as well as made my payments over the 13 month period I feel like I deserve a more legitimate offer.
Two weeks pass and the phone is unreliable. It continues to malfunction and simply shut off whenever it wanted to. I had had enough. I take it into the store again knowing all of my options but I am still not willing to «upgrade» to the same S3, be locked for another 2 years while paying $ 200 to do this. I let them know that I plan on cancelling service and they try to convince me that this would be just as expensive as simply upgrading. But my attitude was for the ETF ($ 325 minus $ 10 for every month of service) $ 195 I could go to another provider and get a «free» phone for signing a new contract. I was fed up and stated my case but they didn’t seem to care.
I asked to be sent over to warranty service in order to be re-​flashed. The representative grabbed my phone and in the instance the phone went completely dead. The power button again did not work at all meaning they couldn’t reset the phone if they wanted. Now I am without a phone and there is nothing they can do but take $ 200 from me for the exact same phone replacement. I walk out of the store with no phone.
I am now down to the last straw. I call customer service. If you’ve read everything above I applaud you, this is what I repeated to the customer service representative. She was understanding and put me on hold to talk to her supervisor. When she came back she told me that she was granted approval to upgrade me to the Galaxy S4 at a $ 149 price minus the upgrade fee. Now why did it take this much work for me to get to this result? Does a customer need to beg a plead in order to get a reasonable solution. Yes I would be locked into a new two year contract but at least I am upgrading and upgrading at the market price. A GS3 is not $ 200 on the market today, that’s why I wouldn’t pay that. But finally someone at AT&T was understanding. They agreed to offer me this deal and send me the phone priority mail two day service.
I don’t know if this is the right place to write a review like this but this is what I do so take it or leave it. (I reached the 5000 character limi

I stopped into this AT&T to get an upgrade one evening, and the greeters were as nice as could be. The associate that eventually began to assist me (Teo) was extremely helpful. I was not listed as an authorized user on the family account, but he advised that if an authorized user called AT&T or went on the online account, I could easily have this updated. It was already 8pm, but he was willing to help me out if I had to leave and come back that same night. I wanted to get the upgrade really badly, so I went home (7 minute drive), got myself authorized through the website, and came back 15 minutes before they closed. Teo was ready to help me again. He was extremely professional, very friendly, and was happy to be helping me with my upgrade (despite what time it was)! The process was easy and quick, and I now have my long-​anticipated iPhone 5s! I will go back here for any of my AT&T-related needs!

My iPhone4s is acting like a little mofo. Of course, this unacceptable behavior occurs after 2 years of reliable use, so I can’t complain. I decide to go to AT&T to see what my phone upgrade options are. I meet a nice employee named Ryan, who informs me that I am eligible for an upgrade to an iPhone 5, but an iPhone 5s is coming in September (just a couple of weeks away). I also ask if I can play with a Samsung Galaxy S4, since I have considered getting one. It’s a very nice phone, but I’ve been an iPhone user for years, and I like to stick to the familiar. I was even ready to spend money to get another iPhone 4s for the time being, but Ryan convinced me to hold out for the iPhone 5s, saving me some money. I appreciate his honesty and help, which is not common in sales (at least in my experience), so the 4 stars really should be for Ryan. Thank you!

Remember the scene at the end of Beetlejuice? Beetlejuice is in a waiting room and has the number 5,000,000 and they are on number 10. You will feel like that in this place!
There is no number on the wall so you have no idea how many people are in front of you. You are already upset because your phone is screwed up and you have to go here. Then you sit and wait.
We were here for about 2 hours and our problem was not resolved. They told us we would get a phone overnighted which I take to mean you’ll get it the next day. Nope, that didn’t happen it was 2 days. They told me no signature was required. Yes it was.
Overall it was a terrible experience. If you have to go to a AT&T repair place, avoid this one!

So this AT&T corporate store is my most
Commonly visited AT&T store. Customer service takes high priority here. Opening doors when I enter and when I leave. Asking if it’s okay to call me by my first name before doing so. Offering a seat. They don’t rush through the process which can be good and bad. It’s nice when I have questions, but less than thrilling when I’m in a hurry.
This location usually has plenty of staff ready and waiting. And the staff are very well trained to answer my questions. Usually before I get them out of my mouth.
What’s not to like? My cell phone provider easily accessible to meet my plug-​in needs. I’m a fan.

I recently bought my Galaxy S3 (refurb) online. When I was checking out online, the system kicked my 2GB Data Plan and Unlimited Texting Plan off my account so I had to take a trip to the Repair Center (located right next to the retail store). When I arrived, I was promptly greeted by a staff member. The wait time was minimal (although I had been here before for my other phones and I had to wait a while, because everyone was tied up, and I totally understand that, it’s first come-​first served). Allanah got to me within 5 minutes. I explained to her the issue I was having and she worked with me for quite a while. She did all the preliminary tests that they are required to do. Long story short, she had to send this up the line to have the plans manually added to my account. I spoke to Chris at Tier 2 who was extremely friendly and courteous. Allanah had a sense of humor, knew what she was talking about and I trust what she says.

I’ve been to this location about three or four times for bill pay, account mergers, and activating a new upgraded phone that I was having trouble doing at home. I would say each time we were acknowledged the second we walked in the door regardless of how busy or slow the store would be.
Today the new iPhone 4S came out and we were helped by Kyle who was awesome and did everything to get my husband’s new iPhone to activate and transferred his contacts to his new phone. It wasn’t the fact that he did his job that made him stand out but the fact that he acted genuinely concerned for our needs, and completely considerate of trying to help us right away instead of waiting so we could get out faster. If he didn’t help us, we would have had to wait about 15 – 20 mins to have the next rep help us but in that time frame our problem was resolved by him. I appreciated that.