Tranquility Spa

I had a great 2 hour deep tissue massage today and as always, really enjoyed the time here. Very relaxing and rejuvenating. The massage was awesome and the room was peaceful. My masseuse was very well trained and was very attentive. I really must come more often.

The music was too loud in the massage room and it was the soundtrack to Ghost, Cats, and Frank Sinatra’s greatest hits. Let’s stick to the sound of soothing waterfalls or birds chirping. I would even prefer to hear the Asian themed music played at some places. Also, the masseuse was a smoker, not something I want to smell during a massage.

I had been here about 2 years ago and had a great experience so when my husband suggested we get massages together for Valentines Day, I booked Tranquility. I was booked for a half hour salt scrub. We arrived 10 minutes before our appointment times. I was taken into my room at 4:09 and promptly ushered out at 4:29 after a scrub AND rinse off shower. This means that my $ 60 treatment lasted about 10 minutes! My husband had a hour massage which he rated a 5 out of 10… overall a disappointment at a significant cost. I won’t be going back there.

I had an enormously enjoyable facial on Feb. 2^nd with Allison. I arrived with the absolute worst headache (going two days strong) with the hopes that some down time and the much needed facial would bring me some relief. It was an amazing experience– both rejuvenating and relaxing. I chose the Age Smart Facial option and it did not disappointment. My face was treated to a number of treatments and cleansing extraction that left my skin looking 10 years younger in my opinion. Coupled with all of this was the lovely hand massage with warm glove treatment and a massage of my face, neck and shoulders. I left with glowing skin and my headache miraculously was almost gone. I am so looking forward to my next visit to Tranquility. Thanks Allison, you are a Goddess in my book.

Love this spa! My favorite as compared to others in the area! Went here soo many times and each experience was amazing! The customer service is excellent from the minute you walk in to the minute you leave! They treat you like you are special and that it is your day, everything about you!
The prices due tend to go up which stinks at times but it is worth it! The swedish massage is my fav! Grab your significant other or your bestie and do the massages in the couples room! So much fun!

Used to be a nice place but not anymore. Terrible Customer Service. Steam Room Under Construction/​not available.
Made an appointment yesterday for a 1.5 hour deep tissue. Arrived 30 minutes prior to use the Steam — changed into robe — NO STEAM, it is under construction? So I walked upstairs — in my robe — and she told me the best she could do was allow me to reschedule. WHAT? I’m already in my robe — you didn’t tell me when I booked it, you didn’t mention it when I checked in – now that I’m naked you want me to reschedule? So I go read magazines and wait for my massage, which is decent. On the way out someone asks «how was everything» — I reply «Not as expected» — she says, «OK, well, thanks for coming, your gratuity was already in the payment so you are all good to go» — Wait WHAT? It was like they were all brainwashed into ignoring all non-​positive statements. They had 2 CHANCES to make a customer’s experience better and did nothing with either.
All they had to do was offer a pass to come back and use the steam when construction was complete or give me a 10% off your next visit — anything, something!
Instead — THEY LOST A CUSTOMER AND GOT THIS REVIEW — I recommend that everyone GO SOME PLACE ELSE, there has to be a better option!

I have been coming here for Years! It was my go to for all things relaxation. I used to come at least once every two months for some type of treatment, until recently. I have to say in the last 6 months or so, this place has been on a steady decline. The massage and facial services have both left me wanting more.
First I will talk about my last massage experience. The therapist was very nice, and on time as far as bringing me into my room. Then once I disrobed and was face down, I was left waiting way to long before she arrived to start the massage. I always have deep tissues and they are supposed to be slow relaxing strokes and this lady was just rapidly rubbing me down, so fast I could barely relax. It ebbed and flowed from good to not so good throughout the massage and I left feeling just ok. When I got up and looked at the time, it was 2:55! I still had five minutes left in my massage! What the heck? The last few moments of the massage are usually the best and I have consistently had massages end 4 – 5 minutes before they were supposed to here. So not only do they start 4−5min late, they end 4 – 5 min early. Basically you are being jipped 10 minutes of your massage. Unless they changed the massage time to 50 minutes, which I am unaware of, as the menu states 60 minutes, I feel like I am robbed every time I come here.
The last facial I had here was two weeks before my wedding, so my last time to get cleaned up before my big day. I had Elsa. As i was sitting 3 minutes goes by, 7 minutes goes by, as 10 minutes finally passes I head upstairs to let the front desk know, that no one has come get me for my facial yet. I am told to head back down and they would let the aesthetician know I was waiting. At 15 minutes after, Elsa finally comes and gets me and brings me to the treatment room, with no apology. Doesn’t even bring up the fact that she is bringing me into the room 15 minutes after my treatment was supposed to start. Now instead of relaxing, I am pissed! I mean what the hell, but I felt that as long as I got the full hour treatment, it would be okay. Let me also preface this by saying that this particular aesthetician, I had before, and I was also pissed, because i completely forgot that she is the Worst! and I cannot believe i didn’t remember to request someone other than her. The first facial I had from here at a different time, she completely covered my forehead with the hair towel and barely touched it as far as a facial goes. This particular time she tried the same maneuver and i quickly pulled the towel up to expose my entire forehead, I mean isn’t this apart of your face that is included in a facial?! I am not an aesthetician, but i have had plenty of facials and the order in which she does hers is all wrong. The massaging and relaxing part comes before the extractions and she pretty much ends your facial with extractions. It is literally the worst facial I have ever had. So she starts 15 minutes late, and she ended right on time… Again with no apology or mention of her time. I figured maybe she had another client, I could understand if she had to go at the proper end time. When I am done dressing and head upstairs, I see her in the hallway just chit chatting with other staff, so instead of giving me the proper one hour facial, she decided she needed some downtime out in the hall with her coworkers, very professional. At this point I was pissed, I take my facials and massages very seriously, especially right before my wedding. I felt horrible about the whole experience. The front desk offered no apology either for the time issue, at this point I decided I was done with tranquility. They have really been going down lately. Not only are the treatments under par, but the professionalism of the staff is nonexistent. I am glad I found a new place in the area to relax and unwind at.

I purchased the «Day of Pamper» package, initially I was impressed with the décor and ambience of the spa. After changing into my robe and slippers I started my package with the Swedish massage; I was so excited… I kept hoping it would get better, unfortunately it never did. The therapist reeked of cigarette smoke and instead of a massage it felt as if she was just applying lotion… for an hour and a half!!! No attention was given to the areas that she asked about (shoulders and back) but honestly it wouldn’t have mattered, she applied ZERO pressure. When I commented, she responded «This isn’t a deep tissue massage, a lot of people get Swedish and deep tissue confused». I’ve had both, I know the difference! This wasn’t a massage PEROID, it was an application of lotion! Next up, the facial… AMAZING (done by Carla)!!! The same therapist did the facial and the seaweed wrap… they both exceeded expectations and truly saved the day (which by the way was my birthday). Carla managed to educate me during the facial and wrap without being to chatty and maintaining the relaxing vibe; I would defiantly return and choose another massage therapist.

Great spot to have a very relaxing massage. Very clean, friendly staff and your appointment is always on time. They offer fresh water and cookies while you wait. Great atmosphere. Nice to go alone for a massage or for a girls day to get pampered then have lunch nearby.

Fluff… Sorry I gave them another chance this year but it was barely a massage and I am a massage person… get them regularly some place else and will continue doing so.

Pretty decent place. Had the hot stone massage (my first one) and it was well done. Not a therapeutic type massage but more of a relaxing one. The waiting area could be a little annoying thanks to women who disregard the signs directing for quiet conversation only but other than that no issues. Lots of parking in the lot and adjacent to Panera which is a plus!

Went to Tranquility for the first time Tuesday, February 17 for a bikini wax… I had the best experience ever! The front desk staff were very friendly! Took my coat, walked me downstairs, offered me the complimentary snacks…
My wax professional, Carla, was THE BEST! Very efficient ;-), friendly, talked me through the process, DID NOT DOUBLE DIP, and made the experience nearly painless! I will definitely be back and will ask for Carla!

LOVE tranquility spa. I’ve literally been going here since high school. I know some of those «massage envy» like places can be cheaper but i think tranquility spa is worth the little extra. Their prices are listed on their website and they always have specials going on, especially over holidays. For facials or any waxwings I love going to Anna. She’s amazing. My eye brows have never been so perfectly full and even, and after leaving a facial my face is glowing and looks so clear. She also does a great bikini wax (no pain at all). As for massages I usually see Michelle or Alicia. They both are very sweet and give a great massage. I always leave feeling very relaxed. Another great plus is their locker room. Your given a locker and key with a comfy robe and slippers. They have changing rooms, showers and a very nice steam room which I always sit in after my massages.
There’s only a few complaints I’ve had with tranquility. Once while in the waiting room a girl was sitting with broccoli cheddar soup and a sandwich from Panera bread. It stunk up the entire waiting area and she was slipping her soda and eating her food very loudly. I was surprised no one told her to leave. I got annoyed and so were a few others in the waiting area so I said something to the staff and she was quickly asked to finish her food upstairs. One other time I had had a horrible massage with a woman who smelled of complete cigarette smoke. I myself do not smoke and hate the smell — for someone to smoke and come in reeking of an ash tray is unprofessional. However I will say when I told the girls at the front desk they called the manager for me and he quickly apologized and gave me a gift card to come back and try someone new. That’s when I tried Michelle for the first time and had a great experience and i will continue to go to her for my massages. Over all I will continue to go back. Every place has little hiccups but it’s how they handle it and tranquility handled it well. They have great staff and a pretty place. I would definitely recommend tranquility

This is my third bad experience with tranquility spa, however this one was so bad I am finally giving them the review they deserve. In the past, I had two horrible massages there, including another prenatal during my last pregnancy. The quality of services and the customer service here is terrible. Certainly not worth it.
Two weeks ago it was very icy on Sunday morning and I had a prenatal massage scheduled at 11am. I was hesitant to drive in the weather but I went anyway because they had confirmed my appointment late the afternoon before and it was being held by a gift certificate given to me for christmas. If it was my own CC I probably would have stayed home. When I arrived there was no receptionist, and a therapist behind the counter. I was told that my therapist was not in and they could not see me. The spa opened at 9am, they had plenty of time to call and inform me. I spent my Sunday morning driving around in icy weather for over an hour for no reason. No one ever called to apologize or reschedule. I called on Tuesday and one of the owners didn’t even apologize, kept me on the phone for 15 minutes speaking nonsense, and then said to come back and they will give me «a discount or something». I wouldn’t go back for free.

I had a facial in late 2014 and the extractions were more painful here than other spas I’ve been to in Manhattan.
The following day, I made an appointment with a dermatologist because I had an infection.
I would provide more details, but the manager threatened to take legal action against me if I didn’t edit or remove my original review. Perhaps this scare tactic is why there aren’t many other negative reviews on their Unilocal page.

My mom and I went to the spa to get massages for my birthday, and were very pleased with our experience. The spa is beautiful and clean, staff extremely friendly, and the massages were excellent! The price is as good as it gets for Westchester, and I will DEFINITELY be back on a more regular basis.
I really wish there was a sauna in addition to the fantastic steam room. There definitely isn’t space for one, but it would really be nice.
Update: I now go here at least once a month and love it. Go see Doug for a massage and Allison for a facial.

Love this place. I will only go here for my massages. The robes are soft and the wiating area is so relaxing, so you feel relaxed before you even get your massage.
The bathrooms and showers are also very clean. The hour and a half massage is the better option. One hour isnt enough!

Last years Birthday gift to my sisters was bringing them here for Swedish massage and sisterly bonding moments.
It was an indeed a precious moments. I was given gift certificates as a gift from a friends as well on my previous occasions.
The locker room/​bathroom/​sauna is very clean, serene, neat, comforting. the snacks they served while waiting for your masseuse
Is ok. They give you that calming effect and
Professional Excellent service.
Situated in Hardsdale, definitely one of the best in Westchester.
With a Huge parking lot, no need to worry.
Fun time, healthy living, excellent!

I’m a big fan of tranquility and have been since their old location. Everyone there is very professional and the environment is clean and comforting.
I do have one or two massage therapists that I ask for but overall I have never left disappointed. They offer a lot of services that I have not taken advantage of. I use the steam room, shower and get massages.
The waiting area is very comfortable and they have water and snacks while you wait. Though last time I was there a group of about 5 women waiting and they were very loud but it’s normally is very quiet and relaxing. Tranquility is my #1 choice when in need of relaxation.
The women who greet you as you enter are usually very sweet. They recently updated the lockers to keyless locks that use a card which is nice to see that they are reinvesting in the business.

I’ve been to Tranquility Spa many times and never wrote a review as I’ve been trying to keep this wonderful place all to myself but I figured I need to share it with the rest of the world.
This spa is absolutely fantastic!!!
My husband and I always go together for spa week. Each and every time we go we’re greeted by the friendly people at the front desk. After checking in you are promptly given your locker key and slippers to go change.
The locker rooms are spic and span clean with toiletries in the changing rooms area as well as the toilet area. There are showers and a steam room with towels everything is extremely clean — kudos to the cleaning staff there. They also provide you with a robe which is stored in each locker.
The large waiting area is again, extremely clean, dimly lit with small couches located throughout. There’s soft music playing and magazines on the tables to read. They provide regular water, water with fresh lemons, cookies and dried fruit for their customers. I noticed this time they were also offering hot tea.
We’ve never had to wait long for our massage therapists, however, the waiting area is so nice that you don’t mind waiting.
The therapists come out to get you — shake your hand and introduces themselves to you. We’ve had a couple of different therapists so the first thing they ask is if this is our first time — since it isn’t we get right down to business.
We’ve had both the swedish and deep tissue massages and we love them both. Low lighting, soft music and being massaged from head to toe makes for a very happy couple! After each massage the therapist meets you outside with a cup of water– a very nice touch.
If you get on their email list they’ll send you emails with specials that they run from time to time — definitely something to look into in between spa weeks.
After going to tranquility spa I don’t think I will ever first another spa in the NYC area. It’s a wonderful place.