Martine’s Fine Bake Shoppe Scarsdale

This bakery offers the worst service I’ve ever seen. Do the employees care? Absolutely not. I ordered a simple sandwich and after waiting for 10 to 15 minutes for it to arrive it was made incorrectly. I then asked for my refund for my sandwich and when they got the manager, who do not ask me what was the problem, what happened, or anything at all, she just gave me my cash back and said have a nice day. The service is abominable.

Three stars for service. Does the owner even bother to train the employees? There should be a manager present more often to help the bakery run more efficiently. Sandwiches and baked goods are tasty, though. Ambiance is very pretty. Tight space. Fits well in Scarsdale village.

Dear Unilocal:
Please introduce zero or negative stars. Their use would be employed for stores and bakeries like this one. Truly awful does not begin to describe this business, it’s owner and all employees.
To lose a large catering order, even after confirming it the day before is despicable and beyond all comprehension. Then, on top of that to charge for the lesser-​quality items substituted because of their mistake is absolutely positively ludicrous.
I so hope that this business closes soon — it is a scourge on our lovely village and the world.

My friends and I like to have a coffee or a little sandwich. Many people come in to get baked goods from here or soup and sandwich. Their croissants are great.

Very good Bakery !! Because of the beautiful location I would suggest you come here in summer for a quick bite (though nothing wrong with winter).

While the food and location is great, I have one complaint: The AC is turned up way too high; makes it impossible to sit inside. Besides it’s a waste of energy — environmentally it’s not conscious.

chic bakery with a wonderful assortment of cakes, cookies, and even sandwiches! Always enjoy my purchases and the prices are reasonable! Sometimes staff is rude!

My favorite bakery in Scarsdale. I come here all the time, especially when it’s nice out so I can sit outside on their charming little patio area (very pretty). I’ve had countless things from Martine’s and have never been disappointed with anything. To start, their croissants are excellent, especially the almond one– my favorite! I also am a fan of their iced coffee, cappuccino, muffins, macarons, tiramisu, and countless other things. If I had to pick a favorite out of all the delicious choices, it would have to be their marble cake. It’s a round marble swirl cake that they sell wrapped up on the shelf, and it is simply superb. It is always so moist and, most importantly, is not overly sweet and has that nice cocoa flavor from the chocolate portion. The flavors go perfectly together. It’s such a humble and unassuming cake that has absolutely nothing to prove, but it happens to be one of the best I’ve tasted due to its simplicity. I highly recommend that, as well as anything that catches your eye, since it is all lovely. It tends to be crowded on the weekends, but the service is very friendly and usually doesn’t take too much time.

A good bakery. Someone really knows what he or she is doing. Selection is good; items are very tasty. Service is prompt and cordial.
Recommended.

Came here for a quick treat as I was waiting for a friend to pick me up from the train station. Very cute bakery, with lots of yummy looking treats! I ended up getting 3 macarons (jasmine, matcha, and pistachio). They were a little dense, and very cold – I guess they keep them refrigerated. They did taste better once they were at room temperature. The best part? – 3 macarons for $ 5 and change! Maybe I’m just so used to high NYC prices, but it was a pretty good deal!
The cakes here also looked amazing and regretted not getting a slice of one!

Baked goods were pretty good, my mom didn’t like her latte that much. It kinda seems disorganized. When I went there there were only a few people, but if it gets crowded, I don’t think the staff would be ready for it. The place is small with ten tables at most (indoors) if I recall correctly

Consistently excellent quality and service. The only drawback is the many fans make for a crowded store most days. That, and the way too often oblivious/​rude clientele. Thankfully, the staff manages to handle things professionally and with a smile.
Well done

Really nice spot to sit and have some afternoon refreshments. I particularly enjoyed the quaint European feel and lamented that I don’t see enough places like this in Westchester.
I didn’t have much much in the way of interaction with the staff other than ordering and receiving the coffee, but everyone seemed pleasant enough. The coffee was subtle and smooth and the little chocolate cakes we got were delightful. Four stars from me.

I have been here four or five times. The croissants and pain au chocolat are not quite at the level of La Renaissance, but they are certainly above Westchester standard, and you can eat them in here.
Quiche on Sunday was excellent — I believe it was spinach and mushroom, and a chicken sandwich, was quite nice. On this visit, coffee drinks (a redeye for me, a latte for the missus) were pretty average.
The plain croissants were still good on Monday.
If one of these opened in White Plains, I would celebrate.

Great location. Unique drink that is a must have. Green tea with lemon ice. They also have a blueberry. Pastries are ok. They do;however, have a to die for Nutella loaf that is a must have.

Iced coffee here was watery. They put so much cream in it that it was essentially cream with a touch of coffee. The teenagers behind the counter got huffy when I asked for more coffee, but it turns out it made no difference– just as watery with less cream… tossed it on top of a whole trash can full of iced coffees with half the contents left over.

It’s so sad for me to write this review.
My family has been getting cakes/​pastries from Martien’s for over 1 year when we first found this place. It really makes me upset to give them 1 star, I did consider 2 stars.
Normally I’d give this place probably 4 stars or a bit higher because the cakes are very good ($$$). BUT Recently we just had a very terrible experience and the management handled it extremely poorly. We had a graduation party last week and we ordered a cake with specific writing to go with our theme. Normally it wouldn’t have been that big of a problem but we had a theme and it’s not that hard to get writing correct. Especially when we give you the Dr. Seuss reference
They messed up the writing. We told them immediately but there was no way of fixing it a the time. I immediately called the manager, Segi (sp?), who told me he would call me back that same day and NEVER did. I called him that day and he said he hadn’t looked into it yet (it was already the end of the day) and that he would call me the next day. The next day went by NO CALL. Another day went by NO CALL. Finally I called and he wasn’t avaiable. Later that evening I got a call from the female manager who was at least polite and seemed to understand the problem. She said she would finish looking into it and immediatley call my wife with a solution.
So finally they called my wife a week later from when we picked up the cake. Poor job for an apology. They never took responsibility for their mistake. They blamed my wife for the mistake which is a load of BS because she actually went to the bakery to place the order rather than doing it on the telephone. Then she offered my wife a single pastry (which obviously we’d have to drive out of the way to go get).
Cakes good
Service terrible. The worst part is when my wife ordered the cake she was SUPER Excited with the service she had that day. But the end results of bad customer service, despite having a good cake, killed it.

So we picked up some pastries that didn’t taste so fresh. Asked them if they make their cookies on site. First they told me everything is baked fresh there, then we later learned that they don’t bake their pastries there. No wonder why they tasted the way they did. Not good.
Stick to La Rennaisance if you want fresh baked pastries.

What was once a lush lovely woman is now an icy cold cadaver. Gone are all of the welcoming staff who worked there when they first opened. What you now have are flinty eyed robots with foreign accents who rush you out of the store and stand at the counter staring at you like they want you to LEAVE! What happened?
Smushed cookies now sold in old plastic containers? How old are these cookies? Just terrible.

I love this place. I’m giving it 4 stars instead of 5 because the service really isn’t very good. However, I love their macarons and all their gluten-​free options. I have never had ANY trouble with the baked goods. I think they’re amazing.
Their coffee is generally excellent. Cappuccinos there are very nice. Unfortunately, they don’t have my favorite coffee, which is caffe mocha. I’m really surprised that they don’t know how to make it. When I asked for it the last time I was there, they gave me a mocha latte instead and weren’t even really sure how to make that! Moral of the story: order a beverage that’s on their menu!
But yes, I am willing to give this place 4 stars even with sucky service and no caffe mocha. Martine’s has a nice ambiance even when crowded. The décor is lovely. It’s a pleasant place for someone like me to have a cappuccino and some macarons, or maybe something larger and more chocolatey if I feel like it. Or even something small and chocolatey. See? Options. Options are nice.