VIP Tires & Service

I have taken 3 cars to Vip for state inspections through out my life and every time I do they claim me vehicle needs thousands of dollars of work to pass inspection. On all 3 occasions I have taken the vehicle to different State approved inspection stations and big surprise it needed only minor work.
Vip uses scare tactics and preys on people who don’t know much about cars. If you don’t know much about cars and they say you are vehicle is dangerous you would fix anything they say it needs… right
If you have to go here just get a second option before letting them do expensive repairs.

FYI: VIP & O’Reilly Auto Parts are the same company now (I guess?).
Our van’s wheel bearing failed in the middle of a cross-​country trip. We screeched the van to O’Reilly’s, and immediately found their staff 100% committed to getting us back on the road. The let us borrow tools, offered advice, and even called around several salvage yards to find us a replacement spindle-​knuckle. We spent 24 hours in their parking lot completely rebuilding the front end. Every step of the way, their staff helped us kludge the van back together. We were so satisfied with O’Reilly’s that we bought their entire staff lunch, which was the least we could do after they were so incredibly helpful. I’m now a devout O’Reilly shopper. Thank y’all!!!

Most times that we take a trip, we don’t stop for auto parts. Though this is now the second time in the last couple of years that we’ve had a flat — so knowing where to stop and get it fixed is rapidly becoming important.
In this case, we apparently managed a bit slower of a leak than last time (where we had a rather large drill bit stuck in the tire). We filled up once at a VIP down the road — they were very friendly, and topped off the tire without even charging us. On that alone, I’d give them a five star rating. Unfortunately, they didn’t really pay attention to the fact that we had a nail or something stuck in the tire that was causing the leak, so because of that, I’d knock them down a bit.
To their credit, we didn’t pay them either, and it was closing time — so I can’t exactly fault them. Plus, I don’t even know where we were, other than «on the way to the hotel», so it’s just a part of this review.
The next morning, we found that the tire was getting low again. In fact, lower than it was the prior evening. So we stopped at the next place that was open — it happened to be another VIP. The staff was very friendly, and pulled us right in. That part was good.
They had a nice waiting room. They had donuts. And wifi. That part was good.
The wait was horrible. With no one ahead of us (we were there at like 9 in the morning — perhaps earlier) it took close to an hour to plug a hole in the tire. I’m not an expert, or I would have done it myself. But I have seen it done at places that pull the tire off, shove a rubbery mass in the hole, and slap the tire back on. To their credit, there could have been something else happening here that made it take longer. But being that the car sat outside for twenty minutes, then sat inside for another ten before they even looked at it, I’m thinking that it was probably a slow operation more than anything.
Still, they were nice, and they eventually got us back on the road, so I’ll give them a bit of a benefit of the doubt here, because I ate most of their donuts and used their wifi. Without those, I’d be likely to rate them much lower. For future reference, guys: If you get people in and out faster, you’ll need fewer donuts in the waiting room.

Needed a headlight replaced during a blizzard. The O’reilly guy came outside, looked under my hood, unscrewed my light bulb and said «yup, you need a new bulb.» We the proceeded back inside where he found the right bulb for me for $ 8. «Wow» I said, «Great, do you think someone can throw this in for me real quick?» He laughed a little and told me to talk to the installation guy. I thought this was a little strange but over I went, gave the guy my information and he quoted me at $ 107!!! $ 107 TO CHANGE A LIGHTBULB!!!
I laughed in his face went and purchased the light bulb from Auto Zone and installed in myself in under 5 minutes.
Stay faaaaar away from VIP!