Elite Motors

I am not sure what happened since the 5 star review they have posted here but my experience was not close to that. I stopped in because I had oil leaking from the rear of my E500. I was from out of town AND was staying 55 minutes away from the closest MBZ independent dealer which was these guys. They were unable to diagnose it that day but he offered to make an appointment for me a week from Friday, (I was there on a Tuesday). What ??? Since that was a ridiculous suggestion he said I could call tomorrow and see if they felt like doing it. Again, What ??? I mean, we’re talking 15 minutes tops to see where the oil is coming from. I don’t have a lift or I could do it myself. So anyway, he finally tells me where the dealer is located and off I go. The dealer is able to look at it within an hour and diagnose it. I called these guys back to get a price on the repair job I needed. They took the info and said they would call me back. No return phone call in over 24 hours so I call again. Same answer, we are «waiting for something», and will call you back. Never heard from them again. I am giving them 2 stars only because the guy on the phone was so darn polite even though he was blowing me off. I guess that’s what Elite Motors calls good customer service.

My husband and I were driving home from Sebago and my car starting vibrating and making strange sounds. We stopped in at Elite hoping it was nothing major. Thirty minutes later the necessary fix was complete. I was also given a few suggestions for other repairs to go over with my mechanic at home. Great service and no trying to get me to do more work than necessary. I highly recommend.