DR Johns Shoe Repair

This was my first visit to their store. It’s a family owned business and you can tell they’ve been doing it for generations.
I had a leather pouch where the stitching came loose in one of the tool pockets causing things to fall to the floor.
They told me the repairs had to be stitched by hand which I knew would cost more than using the machine but I just picked my item up and so far the repair looks good.
They actually charged me slightly less than they initially thought which was nice. I will repost on the quality of repair in terms of how long the new stitching will last but on appearance alone it seems like a solid repair.
They are very laid back when it comes to the formality of writing physical receipts or sales orders very old school and personal.
I will go back if my boots need work.

I’ve had this pair of Dr. Martens for a number of years and wore them extremely hard throughout the years going anywhere and doing anything in them. They fit like a glove, BUT after all of those go anywhere do anything years the soles were far beyond wore out. Deep cracks in the sole let water in all the time and no tread had been seen in ages. As anyone who wears Doc Martens knows you form a bond with them after wearing them for any length of time, so I couldn’t just toss them. I decided to see if I could get them re-​soled. Enter Angelo at Dr John’s. After a lot of other cobbles said they couldn’t do the job, he said «no problem «. I was jazzed. It took a couple of weeks but when I picked them up they were amazing! Looked like new, my trusty old Docs would live to see many more adventures. Angelo used a top quality Vibrant Gumlite sole to replace the original. Black in color vs. The gum, color of he original. He put a shine and polish on them which made them look like new and though I was stoked that he did that, he was a bit over zealous with the polish covering up the trademark yellow stitching. Not the end of the world I just cleaned it off when I got the home. Angelo is a craftsman.

Run from this place if you ever want to see your shoes again. They are filthy unorganized and unapologetic. They lost /​misplaced my 3 items and told me it must be me; the excuses: I have the wrong ticket, I must have left my things there for months (it was 2 weeks), they don’t remember seeing me; they remember seeing me with child over the summer (it wasn’t me); it must be a family member that picked them up (they are out of state). When I mentioned my spouse would be furious they couldn’t find my belongings I was told «they are only shoes». Way to shake responsibility! They are a disgrace to our community. I will now continue to go outside of Sayville to Ronkonkoma. There you are treated with respect, they are orderly and keep a clean shop. Sad!

I’m rough on shoes and these guys made my heels look like new. For only $ 14! Shoe repair places are few and far between. This one is definitely a keeper.