Tailwagger’s Pet Chateau

Thank goodness for Nicole and Leslie. They made my day yesterday. They have great attitudes and love my pups. I know they always take the same care of them as I would at home.

Please let me preface this review by saying that I do not usually give 1 star reviews. That being said, I would give this place a zero if I could.
I made the appointment and came to drop off my dogs at 8 am. When I saw the outside of the place I wanted to just keep driving, and I just should have listened to my instincts. This place should be called the Pet Shack because its literally a dirty, run down shack. We came in and there was no one around. We waited and still no one and then finally we saw a little plastic door bell to ring for service. Eventually someone came down. This was not the groomer so I had to tell this person what to tell the groomer. They weren’t rude, but weren’t friendly either. What really got me was how run down and filthy the place was, I felt bad for the dogs that were boarding there because their cages were gross and had excrement laying all over the place. There was dog hair all over the front room floor, like big piles of hair, as if the floor had not been swept in a while.
I really should have left at that point but I didn’t, the dogs needed to be cut so I just gave in. I came back at noon to uneven and choppy cuts. I will never take my dogs here again and I feel guilty that I ever took them there to begin with. I should have read the reviews on Google because there are similar experiences posted on there. I don’t know how anyone could ever call this place clean.

NOTE I HAD TO RATE THIS A 1 STAR IT SHOULD NOT RATE AT ALL!!!
Dropped of my border collie beagle mix to board for 11 days while we were on vacation (my pup is 4 months old) anyways dropped of him with his likes of home bed blanket toys treats food watering bowl– (i dont think they left his stuff in his kennel at all excepet his bed maybe– it looks like someone tooke a knife to his bed** (which they claimed they had to take away cause he was chewing– he loves his bed and has never messed with it before that and his blanket hince his name (Linus)** not a puppy eating– he hasnt chewed anything anyways) he also used to be a jumping barking pup NOT ANYMORE! his silver hook above his tag on his collar is completly stretched out looks as though he was pulled or something pretty hard, Not to mention the 169.00 vet billI I required of special diet food antibiotics due to him having massive diarrhea! Called them a lady said «ugh yeah the last day we noticed some prolly stress» my vet called story changed they said it started 3 days prior!!! Hmmmmm!!! Not to mention his food had hardly been touched (he his on a special food gave them instructions guess I should have seen that when they didnt write it down!!! but its not hard to just give 2 scoops a day!) **and yes i give him treats every time he goes out but they said they take them out to a yard so i said can you give him 4 after you do that (they are snack size this way it makes up for they loss of the everytime thing) –Ohh sure yeah yeah”)**- chew sticks– he came back with the wrong toys. When I went to to the back to pick him up he was quiet somberish — I have yet to meet a puppy not to be jumping barking — Your choice and I dont usually complain about business but this was ridiculous– my puppy is not his usual self he is done with the diarrhea (thank goodness) still on antibiotics still on special food– still wont bark even when I play with him rough — hopefully soon! But I think quite a bit of damage was done! I really hope they read some of their own reviews and clean up their act. Animals are to be cared for. I was never an animal person– I live in a house with white carpet I am ocd– but I love my linus and I would never mistreat him. If they have employees that are impatient they need to filter them out and find ones who have a love for animals and want to care for every need whether they get 1 cup to 3 cups of food etc that is there job. Hope things change but I cannot reccomend this place and my Linus will not be back. :(