SpringHill Suites Savannah Midtown

This was the absolute worst Marriot experience I’ve ever had. The lobby was in complete disarray and the front desk staff was completely overwhelmed. Not to mention that check took forever. The rooms, my group had six rooms total, were disgusting. Beds unmade, air conditioning units in pieces, used toiletries and lack of wifi. I don’t recommend this hotel at all. Even though they may have been in «conversion» they should just close and concentrate on that rather than charging people full rates for beyond substandard conditions

Very nice experience. The room was clean and comfortable. Plenty of space to stretch out and relax. The staff was very friendly and helpful. An overall top notch hotel.

Very nice accommodations. Management and staff are awesome

Despite the renovations, this was a GREAT hotel stay. The location was perfect to everything j needed to get to and the beach was only 30 mins away! Check was a breeze, the attendant (new girl) was awesome. Room was updated, clean & comfortable. Breakfast was just right, will be staying here again!

Just there last weekend. Granted, it was messy from their current renovation, the rooms were really nice. Comfortable beds, plenty of room.
The whole lobby was under construction, so can’t comment on that stuff, but happy with the room.

I spend 100+ plus nights per year at Marriott properties and for the most part their SpringHill & TownePlace properties are very nice.
If they hadn’t been under renovation this would’ve been a solid 0 star as I’m giving them the benefit of the doubt on a few issues.
The staff was welcoming and friendly, however no offer for a complimentary bottle of water.
My room had a desk that faced a solid drywall wall, no way to watch the TV, most SHS have a slider window that allows you to view the TV while you work. (possibly this will be fixed during the renovation).
My bedside iPhone docking station was missing a knob (possibly this will be fixed during the renovation).
The underneath of my toilet seat was filthy (possibly this WON’T be fixed during the renovation).
The light-​bulb in my bathroom are was burnt out (possibly this will be fixed during the renovation).
I could’ve gone to the front desk to complain but I didn’t, and here’s why… the same staff that cleaned that room more than likely cleaned the room that they would relocate me to so why deal with repacking and relocating.
And why they have 2 TV’s mounted on the same wall within 3 feet of each other I’ll never know. Consider buying 1 TV and a swivel mount and save yourself a few hundred dollars per room.

This hotel is located in Savannah Midtown. Coming here was interesting as it was difficult to find the road to come into this area, which has a few other hotels as well. The best way to know you are at the right turn is that it’s right at the Logan’s Roadhouse.
Once you come in, it looks nice out in the front. Some areas are still closed off as this hotel is undergoing major renovations. They have completed the first and third floors and are now working on it for the second floor.
I was in room 327. Overall, the room as nice, but there are some improvements to be made. First the good though. The beds were clean and very comfortable. You can tell that they are new foam mattresses. The windows from the room need replacing. The windows were pretty bad, and it was bad enough that I wasn’t able to take pictures of the room view. Anyways, some other things that need to be fixed in the room were the USB and power outlets at the desk when you first come into the room. Finally, one thing that needs to be done correctly is making sure the room is fully clean when selling a room. When we went into the shower area, there were some long hairs on one side of the shower stall.
Fast forward to breakfast. The breakfast was okay for some things, but it left a lot to be desired. The meat that they had that morning was bacon, which I eat all the time. However, this bacon tasted like bark instead. Also, they were out of pepper, which is normally the only thing I put on them as I don’t use salt very often. I ended up having a few bagels with cream cheese and apple juice instead.
Had I not spoken with the front desk manager about the issues that were found in the room, I would have given it two stars instead of three. She handled the situation very well and professionally. She was glad that we said something as some issues they would not know about outlets and USB ports not working unless someone tells them. She also addressed the housekeeping issue and assured me that would be taken care of. Given the care and concern given, I would return here in the future after all the renovations are completed.

Stayed here at the Springhill Suites for a business trip. Great location, close to Hunter Army Airfield. Usual SHS amenities and room layout– mini refrigerator, microwave, LCD TV, fitness center, complimentary hot breakfast, WiFi, and parking. The hot eggs and daily protein were underwhelming, it looked and tasted as if it was made a long time earlier and left on the heater for a while. A good number of shops and restaurants within close driving and even walking distance. Downtown Savannah was less than a 30 minute drive. Honored the tax exempt form, saved on the state tax– didn’t realize there were so many other taxes and fees that applied. I would stay here again, but I would try to look for another Marriott property first. Will repeat and recommend with reservations.

Great hotel. Clean rooms.

Don’t bring anything valuable. My iPad was stolen by housekeeping and this wasn’t the first time something had been stolen from someone’s room.

Our 2-​night stay was very pleasant, the breakfast was delicious and the room was spacious with two double beds and a pull out couch. The staff was very knowledgeable with nearby restaurants and bars. The location is close to the highway making it easily accessible to anywhere you’d need to go. I’d recommend it to anyone needing a nice, relaxing stay.

Second time staying here in the last year, and another great stay! It was kind of late when we got in, and we were a little lazy and just ordered pizza to the room, watched TV and stored a few beers in the nice mini-​fridge. These rooms are spacious and comfortable, and I had a great night’s sleep. Looking forward to the next visit!

They are currently renovating this hotel. As it stands I am not sure it would even get 2 stars, but since they are renovating to fix the issues I will be lenient. Everything seems (and smells) clean but is just very old and shabby right now. Happy to see that they are doing some reno. Otherwise, location is nice, room rates are reasonable, and seems very quiet. Staff is friendly as well.

My room was very comfortable, with all the amenities one could reasonably ask for. The staff was very helpful and knowledgeable about Savannah, and the location was a convenient drive to downtown. Overall, very happy with my stay.

The good: comfy bed, decent tv, non-​tiny bathroom, reasonable price
The bad: useless cleaning person (apparently spilled water in our room and didn’t seem to actually clean anything), slow front desk service, cold hallways (must be unheated), inconvenient location.
Verdict: I’ll probably stay somewhere else next time.

This Marriott is the motel 6 version. The folks were nice the rooms were clean except the previous occupants left food in the refrigerator the bathroom was dimly lit the towels were threadbare the beds were comfortable the sheets were clean.

I don’t understand all of the bad ratings. The hotel is on a row of two other hotels. Room is nice, bed is quite comfortable and like any other hotel now a flat screen that swivels.
Breakfast this morning was eh. cereal, pastries, fresh waffles, oatmeal, scrambled eggs and potatoes.
Yes, you need to make a u-​turn to get to the hotel, but it’s not a big deal since the traffic is minimal.
Overall, it’s a nice hotel, if I’m in the area again, I would stay here again.

Okay the hotel is located in the worst location available. The sign sits low behind trees and if you dont know exactly where it is located you will likely drive past it. This will of course result in driving a block and a half, making a U turn, driving 3 blocks making another U turn and finally arriving at the hotel. If you intend to see anything to the left of the hotel, you will be making guess what… another U turn. The staff was very friendly, however the rooms were not. They had advertised free wifi but during the week of my stay the wifi did not work. When housekeeping came in generally they are supposed to change the linens. Not the case I accidentally spilled a little red wine on the sheets and after notifying the front desk they said not to worry that they would be changed the following morning. Before I checked out the morning I left I returned to the room to find that the red wine stained sheets were still on the bed and had been remade. Um, okay so the next customer comes in and sleeps on my sheets so whose sheets was I sleeping on. That is unaccetable by all standards. Not to mention unhygienic. The continental breakfast in the morning was nice, it offered a wide array of food from muffins and bagels, to cereal and oatmeal. Including a hot plate of either bacon and eggs, or potatoes and meat. The pool was clean largely due to the ⁵⁰⁄₅₀ ratio of water to chlorine I think, the hot tub was down for maintenance, but in the 4 nights that I stayed at the hotel, no one worked on it at all. The weightroom offered very few options for working out. I will not stay at this location again. For the price I paid and being a frequent Marriott guest this was largely pathetic to say the least. Not the worst hotel I have stayed in, but not even close to the Marriott standards that I am accustomed to.

Worst hotel Ive ever stayed at! Disgusting

Average hotel which is good enough for me for the price. It is around 35 – 40 mins from Tybee island and to downtown Savannah is close to 20 mins depending on traffic. Great Sushi place in walking distance and plenty of grocery stores and gas stations around.

Property needs updated. Beds very uncomfortable. Staff was friendly.

They just need to shut this down and start all over. Probably the worst SHS I’ve ever stayed. Poor execution on upgrades. Really felt and looked low class. Toaster didn’t work. Towels were thin and cheap. They didn’t put my bill under my door so had to do that before I checked out. The friendly lady that checked me in gave this place the one star. Will not stay here again.

Is zero stars not an option? When we arrived no one offered to help us with our bags or anything! Our front desk lady was less than friendly and when we got to our room the smell of mildew knocked you down as you entered the room! We tried to switch rooms but conveniently no other rooms were available! Some sketchy maintenance guy came and drenched the room in frebreeze! Can we say gross??? We were from out of town for a bachelorette party so we had to make the best of it! The hot tub was broken, the breakfast was gross, and it was like pulling teeth to get any clean towels or wash clothes! There was a very large water spot on the ceiling that had tripled in size by the next morning! We are now all sick! (Go figure) Very disappointed! I suggest that no one stays here! We would definitely not have if we had known how sketchy and gross this place was! Yuck! Stay at your own risk!!!

My husband made a reservation at Springhill Suites in Savannah, Ga for my kids. They were visiting me as a surprise from Atlanta post my surgery. Everything was fine until my kids went to check into the hotel. My husband made the reservation and he put the reservation in my son’s name so that he could show identification to the hotel if needed. When my kids arrived at the hotel to check in, Springhill Suites management who was not working at the time, but was talking to the clerk over the phone refused to let them check in until my husband physically come to pay with a credit card. The kids were tired from driving from Atlanta to SC and then to Savannah and having a long day. They just wanted to check in and get some rest, but they were not allowed to. They did not want to get their dad out of the bed to come to the hotel, but their cash was refused and they were not allowed to check in. WHY WAS SERVICE REFUSED TO MY KIDS! by this hotel. My kids sat in the lobby and waited until my husband physically came to the hotel to swipe his credit card for a room that was already paid for just like the pervious stay. The clerk told my husband that his credit card would have been charged anyway if we cancelled the stay and even if he had not come into the hotel.
My kids felt humiliated by this hotel and my post surgery surprises was marred by the attitude of the management of this hotel and staff.
Early the next day I personally called to complain to the manager who already knew about the incident because the clerk was getting supervision from her and was told what to do. The manager also made the statement to me that my kids cash probably was refused service because they probably did not have enough money to pay for the room. She also argued that everyone should have a credit card. WOW! I could not believe what I was hearing. No apology from this big company; just assumptions
I complain all the way to Marriott’s Corporate Office several times and as of today 8÷24÷13 we have no heard back from the Corporate at all. Why were my kids refused service by this hotel chain. This incident occurred 7÷31÷13, and we are still waiting on the reason. I called another Springhill Suites in Savannah, GA concerning their cash policy and the clerk told me that the hotel just add $ 50 deposit to the total and the deposit is given back at checkout. A simple solution has turned into horrible situation by a manager who has lack of training or who just don’t care about the people paying her salary.
My kids stayed at this same hotel during the Thanksgiving holiday last year, 2012. My husband made the reservation, the reservation was out in my son’s name, no deposit was made, his credit card was harged and we had no problems. What happened on 7÷31÷13 Springhill Suites Marriott? Marriott, we are still waiting on an answer to why you refused to give my kids a room at your hotel.

Good staff. Ice machine had bugs and leaves in the ice! On different days!

Stopped in on the way to Fort Myers Beach for a one night stay. The rooms, and pool were clean, well maintained, and the staff was very friendly. I had no issues at all. There was a lady from NYC that complained about everything including the coffee at the free continental breakfast. She claimed it was cold but i was right in line behind her and it was plenty hot. I guess some people are never satisfied. I guess she thought it was the Ritz! If you want a 5 star hotel for vacationing this is not the place for you. If you need to stay at a clean hotel at a reasonable price for a few days this is the place to stop.
BTW stayed there on the way home and had service as good as before.

As a very frequent Marriott rewards member and business traveler, I have to say that I have experienced a lot of Marriott properties all over the country. This one definitely falls short of my expectations.
The Good – price at @ $ 79.00 for AAA rate on a weekday.
The Bad– Super slow Internet, bad location, funky smell in my room when I first came in, dirty carpets in elevator and hallway, condition of carpet in my room, static on half the cable TV channels, very dated look, worn and scratched furniture…
I will look for another place to stay next time in town.